Bozu Anmeldelser 152

First week of meals delivered. Have had 2 meals so far and they were both 10/10. Customer service was exceptional. Jordan went out of his way to respond to all my queries and to make sure I understand everything about my plan. Can see myself using Bozu for at least a year whilst I train towards my fitness goals.

Editing this review.
I initially gave this company a 1 star review purely around the website not being up to scratch with 2024/competitors. However after leaving my review a member from the team called me and explained that as its a family run company they are still trying to get the website updated to include more felxible options and a better user experience which i can appreciate as these things take time and getting extra staff is not cheap. He also sounded genuinly sorry that i have had a bad experience and asked if there is anything at all they can do. While personally i will not be going back to them (maybe if they update policys down the line). I can appreciate the professionalism that has followed since my negative experience and wish them wellf. Also i would like to state/reiterate that my main issue was the subscription options and UI of the website only. EDIT - after trying more companies like this that are also family run with food just as good if not better. Really dont see any reason why bozu cant be better. 2 stars overall.

I've been using Bozu for about a month and these are the nicest meal preps I've had so far. The food tastes home made but of good quality aswell and I look forward to all my meals now. I also have been eating less takeaways because I know I have lunch and dinner already made in the fridge waiting for me.

I also like the fact that I can choose as many of each meal as I like.
So if I find something I really like , I can go on the website and swap out other meals for whatever I'm loving at that time .

They are genuinely worth a try!

Great service and food - 10 stars.

Food: 10/10
Service: 10/10
Freshness: 10/10

One of the best if not the best meal prep. Good and healthy tasting food, support is great and for a great value price compared to other meal preps. All around a great service

Very disappointing - severe lack in customer service - took money for orders I hadn’t asked for after I paused my subscription and took nearly 2 months to refund - no one to call all done via email and very unprofessional

Such ashame as I had been a customer of a previous meal prep service with one of them and had no issues but this time was a shambles

Disgusting customer service. AVOID. Food is 5/10 at best but the customer service is truly diabolical. They want you chained to the subscription and do not care about customers at all! You will have to fight for your life to cancel a subscription even if you give enough notice. Truly insane how companies like this can still exist and exploit customers in this manner. Absolute thieves.

Absolutely wonderful customer service and great food. By far the best meal prep I have tried!

I can't recommend this meal prep enough. It's always delivered fresh and on-time. And every time I have contacted customer support via email, I have always gotten fast and professional responses. I have paused a subscription indefinitely so the costs stayed the same. I came back after a few months and picked up where I left off. After a while I then left, and came back. And each time there has never been an issue with pausing/cancelling, so I have no idea what those 1 star reviews are talking about. Out of all the meal prep services I have tried (around 5) this is definitely the best one I have come across! Highly recommend!

Fantastic food and fresh. My favourite was the Thai chicken and noodle salad.
Service was great, always delivered when stated and left somewhere safe when I was not in. Used many different food prep companies but this is my far the best.
Looking forward to my delivery tomorrow!

I’ve been using the keto meals every week and everything has been consistent and changes frequently delivery always on time can’t complain

Not the cheapest but worth the price
Definitely ordering more

Honestly can’t say a bad word about Bozu, the owner has gone above and beyond for me on a number of occasions with DPD issues and meal choices, would highly recommend for people with little time in their days

Aggressive person speaking on the phone . I told them beforehand I would like my subscription to be cancelled as well as an order and yet I was still charged.

I told customer service that I prefer email rather than phone calls.they basicly threatened me on phone and sad 'I am going call you If you don't want get phone call, I can cancel your subsriciption.'
I accepted sad: I okey do not want your meals. however next day I got an email from customer service says:'You told us on the phone you want our subscription 2 weeks more'
What a bizarre thing.They can't communicate between themselves.
Later on ,they told me they can cancel after a week .I accepted however they did not send second part of my paid meal plan

I chose to use a meal prep service as I work full-time, needed to lose weight plus I have diabetes and also need to control my sugar intake.
Bozu have been amazing, the food is tastier than I expected, full of flavour, there is a great choice on the menu and the service is first class. I am really impressed. Thank you bozu

This company is absolute fraudulent and definitely NOT THE SPRING TIME OF YOUTH! my student Rock Lee and I were disappointed with how bad the food was and the terrible portions, me and rock Lee could not even train properly while being starved. also the guy on the phone was very rude and refused to cancel my subscription and tried to continue to charge me after I cancelled but luckily I froze my account! Absolute scams id rather go icharaku ramen with choji than buy from here!! 8 GATES!! SPRING TIME OF YOUTH IS NOT BOZU!!!

What a rip off. Didn't get my full order rang up customer service but all I got was a guy with attitude and just wanted to argue. The worst customer service I've ever come across real bad attitude did nothing to resolve the issue. I don't recommend these fraudsters to any one ripping people off then just wanting to argue about the situation.

Bozu, Bozu, Bozu…
Let’s start first with their T&C’s, they are NOT available to view before you place your first order.
Bozu claim you can navigate your account easily, you can pause or cancel at any time, this is untrue, you have to email them and sometimes they will not action that email and instruction for days, resulting in delaying your instructions and then debiting money from your account.
So our story, I was having surgery on my shoulder so suggested to my partner we buy pre-made meals as I was going to be unable to cook.
As we needed Halal ready meals we were limited to who we could purchase from, we found Bozu via a search, meals sounded tasty, the first offer of 10 meals competitive, so we decided to place just one order with them, we needed to taste the first batch of meals before reordering, after all we may not enjoy the food.
So we place and payed for the first order and immediately we receive a notification that £xxx would be debited from our account in a few days.
We could not find the pause/cancel option in our account, we had to email them, this resulted in unwanted communication demanding why we wanted to pause/cancel.
After explaining our reasons! We were assured our account was paused.
Happy days….NOT….
A few days later we received our first order, well We received 6 of the 10 meals, we know they do 2 delivery days so thought the other 4 would be delivered the next delivery day and put it down to them delivering fresh meals.
Delivery day came and no meals, so we contact them again to ask where our meals where, meals we had paid for, to be told we would not be receiving them as we had paused our account!!!
Please someone can you make this logic make sense!!!
The customer service is horrific, rude, unprofessional and bordering scamming. They are ripping customers off of money and meals.
They claim they don’t want bad reviews as it’s damaging to a small family run business, I claim, we only wanted what we paid for as we are also a small family on a budget.
We have not been offered a partial refund, we have not been offered our 4 missing meals. The shame of this is, the meals were tasty and portions good, However….
I would NOT recommend this company to my worst enemy, I highly recommend taking your hard earned money to another establishment.

Bozu have been great with sorting food for some of our athletes - process is easy and the food is good. Jordan has always been contactable and quick to respond which has been great

Been a great provider for all our students!