BEWARE VERY DIFFICULT TO RETURN ITEMS
BEWARE VERY DIFFICULT TO RETURN ITEMS
Ordered two items which did take longer than expected to deliver. Unfortunately, one item did not fit and the other was not colour or quality expected. I looked for return details and there was none in the package and I had to go on to 'Shop' App to find it. Their Refund Policy does not give any return address - but an email address. The Refund Policy also states "Refund. Once the parcel arrives and passes inspection, we process refund." They only give refunds on faulty or damaged goods, or if they send the wrong items. However, it does say that the Customer pays return postage! I was prepared to do this BUT when I got a reply email about returning the goods, they stated I would have to send it back to China ... by courier and tracked and they also state "international shipments always carry a small risk of not reaching our warehouse due to customs regulations"!!!!
The address and phone number in Birmingham is just a warehouse!
They did offer a 25% refund or 50% store credit.
Just another little note - I looked up the company on Companies House and they are associated with Exon Group Ltd - the company status is "Dissolved".








