Bob W. Anmeldelser 

Vi havde booket 2 overnatninger og betalt for afbestillingsforsikring. Vi blev forhindret pga snestorm. Og måtte afbestille i sidste øjeblik, vi ku ikke få refunderet 1. overnatning pga for sen afbestilling. Nr.2 nat ville de så heller ikke refundere selvom de jo vidste at vi ikke ku komme. Virkelig dårlig service.

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I stayed here for three nights, from December 26 to 29, and the experience was unacceptable.

On the first night (December 26), the radiator in my room was completely cold. There was no effective help from the staff, and I spent the entire night without heating and could not sleep at all.

On December 27, I was moved to another room. I was extremely exhausted at that point and did not check everything carefully.

On December 28, the room was not cleaned at all. Later that day, I discovered urine stains on the bedsheets. When I reported this, the staff told me to go to the utility/storage room myself to find clean sheets and change the bed on my own. This is shocking and completely unacceptable for any accommodation.

At around 11 p.m. that night, I had no choice but to find another hotel and move out immediately.

This place is not suitable for guests. Basic hygiene, heating, and service standards were not met. I strongly do not recommend staying here.

Ik heb een hotelkamer geboekt, maar een totaal andere kamer gekregen. De fotos komen echt totaal niet overeen. Ik ben zelf 1.90 en ik kan niet eens rechtop staan, ik moet echt gw 20 cm bukken en dit is nergens vermeld. Ook is deze kamer blijkbaar buiten het hotel en dat is ook niet vermeld, dus iedereen die langsloopt kan aan onze duur komen. Er worden zakken voor onze deur gedumpt en ook komen er heletijd mannen voor onze deur. Douche is niet zoals vermeld en deur gaat niet eens opslot. Ook hoor je elke auto die langsrijd en iedereen persoon die langsloopt

Det var et fint familie værelse. Digital indgang, alt foregår over telefonen.

Toinen makuuhuone oli niin pieni, ettei sinne mahtunut yöpöytiä molemmille. Toisella puolella oli vain pieni jakkara ja toinen sängyn sivu oli seinää vasten. Huoneessa ei ollut muita huonekaluja ja matkalaukut piti sijoittaa lattialle. WC.ssä ei ollut bide-suihkua. Aamupalaa saatiin vasta klo 9:00, noin kilometrin päässä olevasta baarista. Siellä aamupala oli surkea.

The host prides themselves on hygiene but I experienced the apartment being less than basic clean:
- scale very visible on the black faucet and the soap shelf
- hair ( not mine..) in the corner of the shower. …even though I’d paid for the earlier check-in time…the apartment ought to be spick and span upon my arrival….
- kitchen cupboards doors stained/not clean -> easily noticeable in daylight.
-also there is not really like a bigger shelf to put all you stuff on, so you might need to bring with you a hanging toiletry bag.

I have a feeling that I had stayed in an overpriced * hotel that caters itself as modern, designer and luxurious:/,
Well, never again, this was my first and last stay at Bob W.

If you're thinking this sounds like a good, cheap option to use while staying in Oslo, just be aware that if it was free it would still be overpriced.

We arrived and immediately the smell of the building was apparent. There are restaurants and food stores adjacent and I think the building is used to store some of the ingredients. We came back one evening to find the staff of the restaurant on the ground floor of our building, dragging a trolley full of raw chicken out of the place. As a result, the whole building has a smell, which the host is clearly aware of as they have placed diffusers everywhere, including the lift.

The apartment was unbearably warm and full of flies. My wife killed 5 in the shower on the first morning alone and there were plenty more. The aircon doesn't work whatsoever and the temperature remained at 24 no matter what we set the aircon to. The customer service team's response was to open all the windows all day to air and cool the apartment.......which obviously then lets loads more flies in. Brilliant.

The bedding on all the beds was poor. No fitted sheets, a desperately thin matress topper and only duvets so combined with the heat, meant we had terrible sleep both nights we were there. To make matters worse, the door to my wife and I's room creaked so loudly that whenever one of us needed to go to the toilet, we would wake the other on the rare occasions we were snatching some sleep.

As for the advertised free gym, forget that. It's a 20 minute walk or a 10 minute (and six euro) metro ride away. The gym is one of the worst I've ever set foot in. It's dirty, tired, the equipment is ancient, the bike doesn't even work properly. Given it's 20 minutes away it's an absolute joke to be honest. To make matters worse you have to get a card from the luggage storage area which has a combination padlock and it took 20 minutes for the customer service team to send me the code while i waited in the storage area.

Which brings me on to the luggage storage area, which is a basement with a load of what can only be described as cages where all sorts of stuff was being stored. The place was creepy and didn't give me any confidence our luggage would be safe.

One thing in their defence, when I reported the creaking door, it was fixed the same day but given the multitude of problems, it's an insignificance.

If I could zero I would. Please please don't stay here, either find the extra money for a hotel or find a hostel as it couldn't be any worse.

My stay was a profoundly disappointing experience. Instead of enjoying my holiday, I spent every day reporting serious issues that were repeatedly ignored. The lack of basic service and attention to guest needs was unacceptable.

The most concerning problem was a major safety and privacy issue: there is no physical lock on the room door from the inside. This made my privacy violation possible when the cleaning crew entered the room without invitation.

Beyond this, the room was never cleaned, despite my reporting a dusty, dirty floor. The toilet roll holder was broken, and upon my arrival, the room felt unprepared, with a non-functioning camera, a missing charger, and no shower gel.

The advertised amenities and facilities were either nonexistent or completely inadequate. The promised yoga portal was missing (I asked for explanation and never got one), and the luggage storage is just a room with no lockers, where you leave your belongings unsecured. Furthermore, the washateria has only three washing machines for 99 rooms.

Customer service was abysmal. When you try to talk with someone, you just get connected with chat bot. I repeatedly asked to speak with a manager, but no one ever reached out. My daily attempts to follow up on issues were consistently forgotten or disregarded.

To make matters worse, the room was noisy from dawn until late at night. Loud deliveries from the Lidl garage below started at 6 am every day, and ongoing hotel renovations (drilling for 8 hours a day or more) created a constant disturbance until 9:59 pm, even on weekends. When I complained about it, I was told they would stop by 10:00pm.

I cannot recommend this hotel. The experience was unprofessional, unsafe, and a complete misrepresentation of what was advertised. I deeply regret my stay at this place.

Just when I thought the situation couldn't get any worse, it did. I hadn't been contacted regarding my feedback, so I followed up. In response, I received an anonymous email from a general address, signed only as "Bow W.," offering me a 10% discount if I would delete my review. Ugh.

This is a review of the BOB W Oslo Sentralen location.

The price was low so we ignored the moldy shower and the broken refrigerator. Then, my significant other and I caught a pervert masturbating and filming us from another room in the hotel. We called the police, but it wasn’t enough to have him arrested. We didn’t know where he went, only that the police made him leave the building. There was no way we (or anyone) could feel safe in the room after that. We informed the hotel we would be finding other accommodation and wanted the money refunded for what was left of our stay.

Instead, they decided that we were only entitled to a refund for the night it happened??? They let a predator into the hotel and when he preyed on us, they decided they had no culpability. They made it difficult for us to leave and feel safe. So, they could save cash they could have recouped with an insurance claim. Thank god we had money to book other lodging but they would have trapped someone else there in that situation. Now, I want everyone to know what kind of people these are and what kind of business they are running. Don’t stay here. It isn’t worth your safety.

A really nice stay. I booked again. Then they sent me an invoice from my last visit. After two months. And for something I did not order and was not been made aware of before. It was like blackmail. Pay or you cannot stay again. Never experienced anything like this before. Ruined my next visit. Avoin this hotel.

Have just returned from a 3 night stay at Bob W in Helsinki (Katajanokka) and can't rate the experience highly enough.
Superb accommodation at a very decent price only 15-20 min walk or 10 mins by tram from Central Station.
They've literally got EVERY eventuality covered with OUTSTANDING communications.

Review of Bob W Hotel, London

We recently stayed at Bob W Hotel in London as a group of four, and unfortunately, our experience was disappointing. One of the couples in our group was given a seemingly fine room, but they were unable to sleep in it due to severe plumbing issues. The noise at night was so loud that it made sleeping impossible.

We contacted the hotel multiple times, but no real help was offered. They simply told us there was nothing they could do, meaning our friends just had to “live with it.” It’s deeply problematic that a hotel/apartment hotel cannot assist guests properly when issues arise or offer an alternative room to ensure they can actually sleep.

Additionally, we were promised an adapter in the room, so we didn’t buy one in advance. However, upon arrival, there was no adapter. It took four days and 12 calls back and forth before we finally received one, and even then, only half of our issues were resolved.

As compensation, the hotel refunded 50% of the cost for the unusable room, which we found inadequate given that it was literally impossible to sleep there.

Overall, we can only recommend this hotel if you’re willing to take a 50-50 gamble on whether your issues will be resolved.

Please be aware of major construction work in Bob W Sentralen Oslo.

Unfortunately there is major construction work taking place directly next to the hotel in Oslo. This is not advised in their website before or after booking. This work begins at 7.30am in the morning and is actually shakes the walls making it completely impossible to sleep. While we recognise that this is not the fault of the hotel, we feel that they should have informed guests of this major work before accepting payment. We would not ever book again.

Room was clean. Check in was easy.

I didn't end up staying at Bob W, but the times I contacted customer service (be it via their WhatsApp or their website chat), I was pleasantly surprised how quickly they responded and how accommodating they were first to me changing the duration of the stay and then finally cancelling the reservation a week before planned check in. I will definately give them a go next time I need a place to stay when travelling.

The most lovely East London stay. I love the personal touches like the handwritten note and the curated tray for guests upon arrival. I love all of the accommodation options like the yoga mats, gym, laundry room & having extra things like ear plugs for people to use if needed. All so wonderful and would love to rebook again sometime

A very untrustworthy company to work with. Severe security risks towards staff and customers & discriminative managers towards employees. Unsteady working hours that surpass the legal amount and also fail to reimburse staff of any costs that have had to be paid out of your own pocket. The company is making minus so I’m not surprised and they sell the narrative of being environmentally friendly and super clean but far from the truth. If this is the future of hospitality then we are all doomed.

Stained blankets (looked like kid urine) and used dirty bed sheets. And if you complain just after opening the door and don’t want to stay anymore - you still get charged in FULL. So why take chances? I posted pictures on Google reviews.
Lack of directions. The building has multiple entrances and I had a long trip. I little help in a few words in the rsvp email wouldn’t hurt nobody. At the end of the day it was my very first time there.
The next thing is: no signs or notification of an elevator… After a veeeeeery long flight, my suitcase seemed a few pounds heavier and I carried it four flights up, just to find there was one! But you won’t know about it, until you go up - no sign or note about it
Next is the wardrobe/close, there is just no room, because there are extra pillows and towel, that take all the space. I think that should be separate. Nowhere to put your wet coat or it would touch the pillows. You don’t want that.