Lying on a public platform. Edited for for anyone who may believe their response: Not surprised to see this response — it’s consistent with how this has been handled behind the scenes. Des... Vis mer
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Very happy with my order from BlendBox. The prices were competitive, the delivery was smooth, and the products were exactly what I expected.
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Scammers! Terrible experience! I ordered a few items 14th March. Didn't received nothing . Been trying to contact them for days now with no replies over email, phone or online chat. 2 weeks silence... Vis mer
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This was my first time ordering from BlendBox and I had a great experience. Everything arrived as expected and I'd be comfortable ordering again.
Informasjon om virksomheten
Skrevet av virksomheten
BlendBox (blndbox.ca) is a Canadian online beauty retailer specializing in professional haircare. We offer a curated selection of premium salon brands trusted by stylists and beauty lovers across Canada. All products sold on BlendBox are 100% authentic and sourced exclusively from authorized Canadian distributors or directly from the brands, so you can shop with confidence. Our collection includes sought-after brands such as Olaplex, K18, Kevin Murphy, Color Wow, AG Care, amika, Verb, R+Co, and more—making it easy to find professional haircare you can rely on. BlendBox is a woman owned Canadian small business based in the Greater Toronto Area, independently owned and operated with a strong focus on quality, trust, and customer care.
Kontaktopplysninger
Toronto, Canada
- hello@blndbox.ca
- blndbox.ca
3,5
Middels
84 anmeldelser
Har svart på 84 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Blndbox
Thank you so much for the feedback — we really appreciate you taking the time to share it. You’re absolutely right, and we agree. We’re actively reviewing our packing process to ensure product tops are more securely sealed moving forward.
Your input helps us improve, and we truly value it. Thanks again for shopping with us!
— The BlendBox Team 💛
Still no product and limited communication
Placed order Jan 26. Messaged Feb 3rd through email and website chat, no response. Messaged again Feb 4. Was told one product sold out, but that new stock had arrived and package would ship Thursday 5th, and I would be provided a tracking number. No tracking number provided Thursday Or Friday. Saturday no response. It’s now been almost two weeks since I placed my order and there is zero follow through, and they don’t even follow what their own shipping guidelines state on the website. I would honestly skip their prices and just buy locally.
Edit: based on response from their reply: there was no communication on your part to inform me of the delay until I reached out to you guys. And was ignored for over 24 hours, and then subsequently 48 hours. i messaged during your business hours that were posted on your website, on both email and chat. Now rather than admit a mistake, or communicate tracking information as requested, they have just deflected in their response cancelled my order behind the scenes. And honestly? I’m glad. I just hope I actually receive my refund. I have reported them to the BBB and highly suggest anyone else with similar experiences do The same.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Thanks for your message. We understand delays can be frustrating.
For clarity, your order experienced a brief one-day supplier delay on a single item, which was communicated to you. At that time, you were given the option to wait for the incoming stock or receive a full refund.
We’d also like to note that several of the messages referenced were sent after business hours and over the weekend, when our team is offline. Messages received during those times are responded to on the next business day.
This was not an ignored or unfulfilled order, and communication did take place. We always aim to ship orders promptly and to keep customers informed when an unexpected delay occurs.
— The BlendBox Team
Scammers
for anyone looking to order from this company - dont. I ordered two items for same/next day delivery on Dec 12, 2025, now Feb 6, 2026 and no sign of order fulfillment. Been trying to contact them for days now with no replies over email or online chat. Scam company. Filed a dispute with my CC this morning
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Hi there,
We take reviews seriously and have carefully checked our records. Unfortunately, we’re unable to locate any order associated with this name, email, or the details provided.
We do not have any outstanding or unfulfilled orders from December, nor do we have unanswered customer inquiries from that period. If this review was posted in error, we’d be happy to look into it—please contact us directly using the email address used at checkout and include your order number.
Without verifiable order details, we’re unable to assist further.
— The BlendBox Team
Love their service
It’s become my go to place for my hair dye and my colour care items. Their customer service is just wonderful.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Thank you so much for your support! We're excited to serve you again in the near future!
Great business
Got my Kevin Murphy paste same day will re purchase
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Love hearing that — thank you! Same-day delivery wins always energize us, and we’re so glad you’re enjoying the Kevin Murphy paste. We really appreciate the support and look forward to your next order 🙌
Do NOT shop with Blndbox
Do NOT shop with Blndbox! what a scam. I received a wrong item and one damaged item in my order. After I followed up, they asked me to return the order, which I did. Since then, silence. They took my money and the product back. Now I have to file a claim. Terrible business, terrible customer service. BlndBox, you are a bad business.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Hi Ahlexxi
we’d just like to clarify that your return was received and a full refund was processed to your original payment method.
If it helps, we’re more than happy to resend the refund confirmation or share the transaction reference so you can locate it on your statement.
Please feel free to reach out directly and we’ll be glad to assist.
Quality product and fast delivery
Fast service, affordable prices, quality product
29. desember 2025
Svar fra Blndbox
Thank you so much for the great review! We’re happy to hear you enjoyed the fast service, affordable pricing, and quality products. We really appreciate your support.
— The BlendBox Team
Good prices and ships quick.
29. desember 2025
Svar fra Blndbox
Thank you for the kind feedback! We’re glad to hear you’re happy with the pricing and fast shipping — we really appreciate your support.
— The BlendBox Team
Poor customer service- neglected issue
My order arrived with a bottle that leaked in the box during shipping. I reached out to see what could be done and was told they don’t accept returns, but to send photos for review. Photos were sent of the wet box, the more than half empty bottle, and the product that oozed out all over the packing peanuts and other bottles. After my original email (sent Dec 24th) their response (dec 26th) and having sent photos (Dec 26th), I haven’t heard a single thing back. I sent a follow up email on Dec 31st asking if photos were received and still haven’t heard anything back since. It seems this company is fine with taking your money and not following up with issues.
24. desember 2025
Svar fra Blndbox
Thank you for sharing your feedback.
We’d like to add some context for clarity. Your emails and photos were sent between December 24 and December 26, during the Christmas holiday period when our business was closed so our team could spend time with their families. While this did result in a short delay, your inquiry was acknowledged, the requested photos were received, and the matter was reviewed once we returned.
As soon as we were back from the holidays, a resolution was provided directly. We understand that waiting a few extra days can be frustrating, but we believe it’s reasonable to expect some delay during statutory holidays — especially when the issue was ultimately addressed and resolved.
We’re a small team, we’re human, and we genuinely care about our customers. We always respond and work toward fair outcomes, even if timing around holidays isn’t instantaneous.
— The BlendBox Team
Extremely poor customer service
I was disappointed with my experience dealing with BLND BOX regarding a warranty issue.
I purchased a product sold by BLND BOX that should be covered under the manufacturer’s replacement warranty. When I encountered an issue, I contacted the manufacturer (Mint Tools), who advised that warranty claims must be handled through the place of purchase — BLND BOX.
I reached out to BLND BOX multiple times. After an initial response where they stated they would not cover the issue, they stopped responding altogether despite several follow-up attempts. At this point, they are not engaging or taking any steps to honour the replacement warranty.
What’s frustrating is that I genuinely like the product and tried to resolve the matter fairly and directly. Unfortunately, the lack of communication and support has made this a very disappointing experience. Warranty support and customer service are just as important as the product itself, and in this case, BLND BOX has fallen short.
I hope BLND BOX improves how they handle customer support and warranty claims, as this experience has impacted my trust in the company. I would not recommend.
9. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Hi Katherine,
Thank you for sharing your experience. We’re sorry to hear you feel disappointed.
We want to clarify that we did respond and remained engaged throughout this process. The timing of the holiday closure, along with required back-end correspondence with the supplier, unfortunately delayed our final response, which we understand was frustrating.
After reviewing the claim directly with the manufacturer, we confirmed multiple times that physical damage is not covered under the manufacturer’s warranty. As the retailer, we do not manufacture this product and are required to follow the brand’s warranty guidelines, which cover electrical or functional defects only.
We always strive to respond to all customer inquiries and to handle warranty claims fairly and transparently within the parameters set by the manufacturer. While we understand this outcome was not what you were hoping for, it reflects the warranty terms set by the brand rather than a lack of support from our team.
We remain open to continuing our correspondence with you directly should you wish to discuss this further.
The Blendbox Team
Delivery was great on my first order…
Delivery was great on my first order from Blenbx.
I must admit I was a little hesitant at first, but my wife needed this shampoo and conditioner, so I decided to give Blndbox a try—and I wasn’t disappointed.
Thank you!
22. desember 2025
Svar fra Blndbox
Thank you so much for taking the time to share this — we really appreciate it!
We’re glad to hear your first order arrived smoothly and that we could help with what your wife needed. We know trying a new retailer can feel uncertain, so it means a lot to us that you gave BLNDBOX a chance and had a great experience.
Thanks again for your support, and we hope to serve you again soon!
— The BlendBox Team
Svar fra Blndbox
Thank you for the kind feedback — we really appreciate it!
We’re glad you’re enjoying the products, pricing, and free delivery. Your support means a lot to us, and we look forward to serving you again.
— The BlendBox Team
As hair products these days are so…
As hair products these days are so competitive and expensive, it pays to shop around. I came across Blinbox on a whim and I was sure happy I did! Not just the prices were amazing, shipping was lightening fast as well!!! I will 100% purchase again!
12. desember 2025
Svar fra Blndbox
Thank you so much for the wonderful review!
We’re thrilled to hear that you were happy with both the pricing and the fast shipping — that’s exactly the experience we aim to deliver. It means a lot that you found us and took the time to share your experience.
We truly appreciate your support and look forward to serving you again soon!
— The BlendBox Team
I received the wrong product :(
22. desember 2025
Svar fra Blndbox
We’re really sorry to hear about this, and we completely understand how frustrating that can be.
We did reach out by email so we could correct it right away. While rare, occasional picking errors can happen, and we’re always happy to fix them as quickly as possible once we’re notified.
Please check your inbox (and spam folder just in case), or feel free to reply directly so we can make this right for you.
Thank you for bringing this to our attention — we appreciate the opportunity to resolve it.
— The BlendBox Team
Wish I had read these reviews sooner
Wish I had read these reviews sooner. Contact was unresponsive when promised same-day delivery window passed. Order arrived late with substitutes that were not approved. When “customer service” was finally reached they refused to accept accountability for the mistake and instead made excuses for the items being reasonable substitutions! Wild. Offered zero compensation for wasting my time. Furthermore attempted to garner sympathy about being a small business and having a family to feed as if their mistake wasn’t taking money out of my own families pockets 6 days before Christmas to fix their mistake. Save your time, go big box.
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Hi Shiv,
Thank you for sharing your feedback. We’re sorry that this experience did not meet your expectations, especially during a busy time close to the holidays.
In this case, the items shipped were equivalent alternatives, not intended as unapproved or inferior substitutions. That said, we understand that substitutes — even reasonable ones — may not be suitable for every customer or situation.
Regarding timing, while we always do our best to meet same-day or expedited delivery requests, holiday volumes and courier constraints can occasionally impact delivery windows. We regret that this caused frustration.
Our team aims to take responsibility for issues and resolve them fairly within our policies. While compensation isn’t always appropriate in every scenario, we recognize that clearer communication upfront would have helped set expectations more effectively in this case.
We appreciate the feedback and will continue working to improve both communication and customer experience during peak periods.
— The BlendBox Team
Deceptive policies and terrible customer service
According to their own policy, it says "if the return is a result of our error, your item will be eligible for a full refund including the shipping charges (if any)."
Beware as they don't follow that policy. It's been a back and forth this morning after they sent me the wrong item (a cheaper item at that) and are only offering to ship the replacement or charge me shipping for the initial order not meeting the free shipping threshold. It's their mistake and I won't have the time or means to accept the right product being shipped as it was intended to be a gift (for a specific date) and I'm leaving for vacation. They've been quite combative via emails that this is the only resolution they're offering despite the fact that their website says otherwise. Why are they in business if they can't read their own policies?
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Hi Elwira,
Thank you for taking the time to share your experience. We’re sorry for the frustration this situation caused and would like to clarify a few points for transparency.
In this case, we did acknowledge that an incorrect item was sent and immediately offered to resolve the issue by shipping the correct item at no cost, which is our standard remedy for fulfillment errors.
Because the replacement shipment was declined on your end due to timing and travel constraints, the resolution shifted from a correction to a partial return without replacement. In those situations, the original order is recalculated based on the items ultimately kept. When the remaining order total falls below the free-shipping threshold, the original shipping cost is no longer waived. This is why shipping was discussed — not as a penalty, but as part of how refunds are calculated when an order is altered.
At no point was there an intent to substitute a lower-value item, and we regret that this experience didn’t align with expectations, particularly given the order was intended as a gift.
We appreciate the feedback and will continue refining how we communicate these situations more clearly in the future.
— The BlendBox Team
4 Stars - Pricing was Fantastic!
Pricing was Fantastic!
I was in the market for some new hair products and wanted to try some higher end ones and BlendBox had a great sale. Pricing was Fantastic so I purchased 4 items. I gave this rating a 4 Star because the shipping took 1 Week - I was hoping to get sooner. Other than that the product, and pricing was Fantastic! One product was no longer in stock and a Refund was issued automatically within 2 days. No having to call, email or track down the refund. Very professional. I was very pleased with my experience.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Thank you so much for the great review! We’re thrilled you loved the pricing and that everything met your expectations. We also appreciate your patience with shipping during the busy holiday season, and we’re glad the automatic refund process worked smoothly for you. Thank you again for your support — we look forward to serving you again soon!
I’ve ordered from BlendBox three times…
I’ve ordered from BlendBox three times since July, ever since I had the pleasure of meeting the owner. I used to buy all my hair care products from Sephora, but not anymore. I will always prefer supporting a local Toronto (and female-owned) business that truly cares about quality products and offers attentive customer service. Highly recommend!
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Thank you so much for your continued support and kind words! It means the world to us that you choose to shop local, and we’re grateful for your loyalty. 💛
My life savour!
Been using them for years! Fantastic prices, service and delivery! Thank you blndbox!
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Thank you so much for your continued support over the years! We truly appreciate your loyalty and kind words — it means a lot to us. 💛
Satisfied Customer
I bought a clipper and trimmer duo as a gift, i received it same day with no issues. I have been buying hair products for almost a year and happy with my experience so far. I would recommend this store 100 percent.
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Blndbox
Thank you so much! We’re thrilled to hear you loved the same-day delivery and have had a great experience over the past year. We truly appreciate the recommendation! 🙌
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