blackscreenrecords.com Anmeldelser 

114
•
TrustScore 4.5 av 5

4,4

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Se hva andre synes

Vurdert til 5 av 5 stjerner

I ordered LiSA's vinyl in their website and they didn't disappoint🍓 it came in perfect conditions, great pricing, packed up perfectly and their service was great when I emailed them about the order.... Vis mer

Vurdert til 5 av 5 stjerner

Great shopping experience from these guys! Had a birthday gift in my order and Jesin from customer service made sure my order was swiftly shipped and made it to me with days to spare! The records were... Vis mer

Vurdert til 1 av 5 stjerner

Nach Falschlieferung der Ware (kann ja immer mal passieren), keine Kommunikationsmöglichkeit mit dem Verkäufer. Es werden einfach alle Mails komplett ignoriert. Erst nach einschalten von PayPal lässt... Vis mer

Vurdert til 5 av 5 stjerner

Fast shipping from Germany to Ireland, amazing postage packing, extremely secure and arrived in mint condition, will defo order from these again, I can't suggest them enough! (Review says US but I'm i... Vis mer

Informasjon om virksomheten

  1. Musikkforretning
  2. også i
  3. Plateselskap

Skrevet av virksomheten

Black Screen Records is a record label, distributor and vinyl producer for video game & anime soundtracks and Japanese pop music based in Cologne, Germany. We've launched the label in 2015 and released over 150 albums in digital and physical form. Our products are being produced in Germany and ship from our warehouse in Cologne to fans, distributors and retail stores worldwide. With Kaibutsu Music, we've launched a new sub-label that is specializing in Japanese music - we're aiming to bring the best new artists and hit albums from Japan to the West. With over 3.000 different products from various indie & major labels and distribution partners, we run one of the biggest specialized online stores for game soundtracks on vinyl worldwide. We're also offering you an ever-growing catalogue of anime, film & tv show soundtracks. Black Screen Records is also visiting leading gaming and anime conventions worldwide including Gamescom, Animagic or DoKomi where we meet with friends and are showcasing our vinyl in our hand-built pop-up record store to hundred thousands of fans and followers every year. Vinyl has a special place in our hearts. The idea to listen to our favourite game soundtracks on vinyl was what started it all. But Black Screen Records is more than just vinyl. We produce CDs, cassette tapes, merchandise, box sets and all kinds of cool physical products. Everything is fully licensed and made possible by talented musicians, artists, companies, producers, freelancers, friends and our fans. Have a look around and we're sure you'll finde something you love. Even though we have specialized in all kinds of physical things, we're also offering you a wide range of digital products from curated mood & genre playlists, to an ever growing catalogue of digital releases that you can find on our site, but also on Bandcamp, Spotify, Apple Music, Deezer or TIDAL, to free downloads codes for digital albums that come with certain Black Screen Records' vinyl releases. And don't forget to give your favourite artists a follow on your preferred streaming platform. Even if doesn't feel like much, it does help.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

114 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 66 % av de negative anmeldelsene sine

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4,4

Alle anmeldelser

(114)

64 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Overall great company! High quality support as well!

The records i’ve got today were really beautiful, the vinyls have such amazing designs and the cover arts are so good too, listening is great too, although on some of my favourite tracks, and others there’s some skipping which i verified is the vinyl itself since i clean mine before trying and after. Overall great records, i just wouldn’t recommend them for listening.
The shipping with DHL has worked great, but it’s quite expensive.
Edit:
Recently after reaching out to support, they provided me with replacements for all three, the packaging was much more meticulous and the packages themselves were in great condition, the vinyls played properly and overall are very well done! I plan on buying more should I get obsessed with another soundtrack that has a release with bsr!

6. august 2026
Anmeldelse skrevet uten oppfordring
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Svar fra blackscreenrecords.com

Thank you for the feedback!

Sorry to hear about the skipping, though. Since we stock vinyl from lots of different labels, we unfortunately don't have control over the mastering or pressing quality unless it's one of our own releases (you can find the label above the product title on the product page).

If the skipping is really prominent please reach out to our Customer Care Team. They will be able to check if we can replace the record for you.

Thanks for your support.

Vurdert til 5 av 5 stjerner

Worth the Wait

Took 6 months for preorder, but when it came it was excellently packaged, and i got what i ordered. Came with 4 bonus stickers. Thanks!

6. august 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible experience

Terrible experience. After several emails with customer service about the tax charges applied to shipments to the Canary Islands, the only thing they did was remove the line from the breakdown, but the total price stayed exactly the same. When I pointed this out, I was told that the issue had been passed on to a colleague. A month later, I still had no reply from either of them. I wrote again asking for an update, and they simply ignored me. It really makes you lose all desire to buy from them if they are not even able to answer a question before the purchase. I can only imagine what their after-sales service is like.

18. juni 2026
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Vurdert til 1 av 5 stjerner

Order not fulfilled after 12 months wait

I placed a pre-order in July 2025. After months of consecutive delays - through no fault of my own - the order was ultimately cancelled because the company claimed its supplier could not provide the required stock.

In other words, they held my money for close to a year and, in the end, could only offer either a refund (with no indication of how long it would take) or store credit.

This was an extremely disappointing experience and not how customers should be treated. I won't be purchasing from them again.

Edit: Funny that they had time to reply here but not to my follow up email, where I very clearly state that I have changed my bank account, while questioning them how and when will they process the refund.

Please run away from this store, they sell great products but their customer support is woeful.

26. juni 2026
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Svar fra blackscreenrecords.com

Hello Tiago,

We understand how disappointing this is after such a long wait, and we share your frustration over this situation. We're very sorry for the inconvenience!

After several delays, the manufacturer Mondo did not keep us updated, and we have only now received confirmation that they will not be able to supply the stock we ordered.
Unfortunately, there's nothing more we can do at this point other than issue refunds to everyone who placed an order. As a small gesture, we also offered store credit worth more than the original purchase amount as an alternative to a full refund.

Refunds are processed as quickly as possible on our end, but depending on your payment provider, it may take a few business days for the refund to appear in your account.

Best,
Your BSR-Team

Vurdert til 5 av 5 stjerner

Great shop

Amazing shop for VGM Vinyl. Always perfectly secure packed. Costumer service also replies fast. Can’t recommend this enough!

4. juni 2026
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Vurdert til 5 av 5 stjerner

great shop

the vinyl was perfect
the website is amazing and has a lot a variety
the packaging is one of the best that i ever saw for vinyls

26. mai 2026
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Vurdert til 5 av 5 stjerner

Excellent experience overall

Excellent experience overall. Shipping was fast, the package arrived safely, and the record was packed very carefully. Everything came in perfect condition. The vinyl looks absolutely beautiful and plays flawlessly with no issues at all. Very happy with my purchase, highly recommended!

26. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Received in very good conditions

I order three vinyls, one of them pre-order, and all came in very good conditions and well packaged. I was nervous because I live in Mexico, and the delivery was from Germany, but the package was really good. Also the shipping process was really quick. Sent in Friday and arrived on Monday. Very nice! I totally love the catalog have J-Pop vinyls that are very rare to find on Mexico, and only we travel to Japan.

25. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A Perfect Store for Soundtrack & Vinyl Collectors

I ordered from Black Screen Records and the experience was absolutely excellent from start to finish.
The packaging was extremely well done, shipping was reliable, and the overall quality of the vinyl records and special editions was outstanding. You can immediately tell that this is a store run by people who genuinely care about music, video games, and anime soundtracks.
Their catalog is incredible for collectors and soundtrack fans, with many releases that are difficult to find elsewhere, often featuring beautiful artwork and high-quality pressings. The sound quality also exceeded my expectations: clean vinyl, excellent mastering, and a fantastic listening experience overall.
Another huge positive is their professionalism. Communication is clear, the website is easy to navigate, and pre-orders are handled very seriously with regular updates.
For anyone passionate about OSTs, video game music, or anime soundtracks, this is easily one of the best stores in Europe. I will definitely order from them again 💚

25. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Parfait !

Ca faisait un moment que je cherchais le vinyle du 10e anniversaire de The Witcher Wild Hunt 3. Il avait été pris d’assaut sur le site officiel, notamment par des gens qui achètent pour revendre 3 fois le prix derrière, et qui ne sont même pas passionnés.
J’ai hésité à commander sur le site car j’étais étonnée qu’ils en aient en stock. Je pensais qu’il s’agissait d’une arnaque, mais je l’ai quand même acheté au vu des bons avis, et des reddit positifs sur le sujet.
Franchement, je ne regrette pas, je recommande vraiment ! Le vinyle était super bien emballé, et je peux maintenant profiter de ces superbes musiques, et cela au prix du marché !
Vraiment merci beaucoup

20. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Incredible after sales service!

I recently ordered the stunning 10th anniversary release of The Witcher 3: The Wild Hunt from Black Screen Records, a soundtrack I have been after for a long time. However, upon receipt of the vinyl I noticed that one corner of the vinyl sleeve had taken damage during transit. Whilst the vinyl was packaged with great care, you simply cannot 100% protect against heavy handed postal carriers. I reached out to the after sales team over at Black Screen; who were absolutely incredible, and a replacement sleeve; as requested, was sourced and is currently being shipped to my address.
A huge thank you to Anya and the team for resolving this issue.
I will definitely be a return customer.

21. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Pre Order of a Special Edition Vinyl

I pre Ordered one Special Edition Vinyl Box. Every other Shop it was already sold out. So I was suspicious at first but Today I got it in the Mail! Everything was well packaged and arrived promptly after announcing it is on the way.

19. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Klappt Super

Meine Vorbestellungen kommen bei mir an und es ist dazu noch super verpackt. Man muss nur bei den Vorbestellungen etwas Geduld haben.

19. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Extortionate shipping prices

I ordered 2 sets of blue prince 6 pack keys. DHL gave me a $60 bill for importing, I didn’t want to pay so much money on top of how expensive the keys were.
Contacted BSR for a return, support said they’ll take it back. I said DHL will just return them if I don’t pay for the import fees. At this point I’m thinking I’m all good.
Items get processed for a return refund, I lose out on $100 for the price of the return. Support never informed me how much it would cost.
Casually losing $100 for products I never received, rather than paying $60 to receive them, because of poor customer service…

14. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra blackscreenrecords.com

Hello Taz,

thanks for your feedback! We’re really sorry about this experience. We should have explained the return costs and return process much more clearly from the start.
The amount you mentioned also seems unusually high, so we’ll also double-check the costs to make sure that there are no mistakes made by DHL calculating the costs.

We completely understand your frustration and will implement new ways going forward to make the costs of returning internationally much clearer.

Our team will reach out to you directly to solve the issue and make this right.

Best,
your BSR-Team

Vurdert til 4 av 5 stjerner

Awesome shipping, love supporting indie music! Product info may sometimes be lacking.

I found the info on their website to be very helpful and reliable, with the one notable exception that I thought I was buying a cd in a jewelcase, and it turned out to have a cardstock sleeve. Either were fine by me but it's nice to know beforehand! Even so, it was packaged very securely and shipped quickly. With cardstock sleeves you risk edges getting bent but that would not have happened here. I easily could've found this info online though, had I thought to check it. Album releases are the same product no matter where you buy them, of course, which makes product info not as important as it is for other markets.
I like that they stock indie releases, makes me happy to support the business itself!

7. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Très bon store pour vinyles

Je commande régulièrement chez Blackscreenrecords, il y a pas mal de choix et des vinyles qu'on ne trouve pas forcément ailleurs!
Les délais sont toujours respectés, les pré-commandes toujours honorées et les vinyles arrivent bien protégés.

En général ils passent par DHL mais à 90% du temps c'est La Poste qui prends le relais une fois arrivé en France.

7. mai 2026
Anmeldelse skrevet uten oppfordring

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