BLACK-LINE Anmeldelser 

101
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Je viens de commander un QUICKSETT pour l’offrir à mon compagnon début août. N’y connaissant pas grand-chose, j’ai contacté l’équipe via leur messagerie Instagram. Malgré les photos peu claires de... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

J’ai reçu mon QuickSett très rapidement. C’était facile à monter avec la vidéo explicative. J’ai hâte de tester le système cet hiver !!

Selskapet har svart

Vurdert til 5 av 5 stjerner

QuickSettを実際に使ってみて、本当に便利なアイテムだと感じました。取り付けも簡単で、リフトの乗り降りがとてもスムーズになりました。作りもしっかりしていて、安心して使えます。 それだけでなく、Black-Lineのサポートも素晴らしかったです。質問への返信が早く、とても親切で、取り付けのコツまで丁寧に教えてくれました。 スノーボードをもっと快適に楽しみたい方には、自信を持っておす... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Ordered in beginning nov 25 it’s now end dec 25 still no delivery Account saying adder fulfilled NOTHING HAS BEEN DELIVERED 🤯 No communication apart from generic answers on there chat page... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Vintersportsbutikk
  2. Skibutikk

Skrevet av virksomheten

Black-Line est une marque française innovante spécialisée dans les solutions mécaniques dédiées au snowboard. Depuis sa création, l’entreprise développe des produits conçus pour améliorer le confort, la sécurité et l’expérience globale des riders, quels que soient leur niveau et leur style. Notre produit phare, le QuickSett, est un système de rotation mécanique entièrement breveté qui permet de faire pivoter la fixation avant en quelques secondes, facilitant la marche en terrain plat, l’utilisation des remontées mécaniques et réduisant les tensions au niveau des genoux et des hanches. Conçu, assemblé et testé en France, le QuickSett se distingue par sa robustesse, sa précision et sa simplicité d’utilisation. Grâce à un large choix de bagues d’adaptabilité, il est compatible avec la majorité des fixations du marché, faisant de lui un accessoire incontournable pour les snowboarders recherchant confort et performance. Au-delà du produit, Black-Line s’engage à offrir un service client réactif et humain, une transparence totale sur la fabrication, et une amélioration continue basée sur les retours de sa communauté. Notre mission est simple : rendre la pratique du snowboard plus agréable, plus fluide et plus accessible, tout en restant fidèle à l’esprit d’innovation et de passion qui nous anime.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

101 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(101)

82 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great product and very quick customer…

Great product and very quick customer service. They were honest and upfront about me buying the wrong model and quickly refunded my money. Had my bindings sorted out and proceeded to buy the right model. If there’s one feedback I can give: hope there’s shipping options because I need to buy a screw attachment but the shipping is still for the full set.

31. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 5 av 5 stjerner

Spettacolo

Spettacolo
Una rivoluzione per gli amatoriali come me

28. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 5 av 5 stjerner

V2 Quicksett and shipping…

I purchased V1 Quicksett and shipping to Aus did take time, but they were clear on their despatch lead times. Once received, installation was easy enough following the install video's.
I used V1 for half of our 2025 Aus season and then the cable broke. After contacting them they agreed to replace with a newer V2 and put me in the production queue to receive it once it was ready for shipping. I recently received it, post the end of our season, but am very impressed with the upgrades on the V2.
When I did use V1, the absolute highlight was riding the chairlift comfortably and having very impressed skiers sitting either side of me.
Communications were consistent but sometimes lacked urgency but I also understand running a small upcoming business can have its challenges.
I will also note I was refunded the return shipping on my broken V1 and did not pay any extra for the V2 other than waiting for delivery.
Now I can't wait to get on snow again in 2026 and enjoy my Quicksett V2.

31. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 5 av 5 stjerner

Excellent produit

Un produit vraiment au top qui aurait du exister depuis au moins une décennie.
Vraiment une super innovation.
Un super confort pour nos genoux dans les files des remontées mécaniques et encore plus sur les télésièges.
Finie la position de travers pas du tout confortable.
Et sur le plat un vrai bonheur.

30. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 1 av 5 stjerner

Ik have orderd an the delivery was…

Ik have orderd an the delivery was incomplete and they dont react on e-mails
Really Anoing now incomplete set and cannot used it

27. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Hi, Sorry for the long time. Your order is now delivery. Best

Vurdert til 5 av 5 stjerner

Super produit

Super produit ! fonctionne parfaitement et ainsi plus de genoux tordus sur les telesièges...

27. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 1 av 5 stjerner

D’après mon expérience personnelle

D’après mon expérience personnelle, je ne peux pas recommander ce produit.

Après seulement deux utilisations, le produit est tombé en panne et est devenu inutilisable. Depuis, j’ai tenté de contacter le service client à plusieurs reprises. Plusieurs e-mails sont restés sans réponse, et certains messages n’ont même pas pu être envoyés. À ce jour, je n’ai reçu aucune réponse, aucune solution ni indication.

Par ailleurs, l’entreprise sollicite activement des avis 5 étoiles sur Trustpilot, notamment via la promesse d’un tirage au sort du produit. Dans mon cas, cette démarche est en net décalage avec l’expérience réelle du service client.

Conclusion : Qualité du produit insuffisante et service client, selon mon expérience, défaillant. À éviter.

30. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Bonjour,

Merci d’avoir pris le temps de partager votre expérience.
Nous sommes sincèrement désolés de lire votre message et tenons à clarifier plusieurs points importants.

Tout d’abord, ce que vous décrivez n’est absolument pas normal. Un QuickSett ne doit pas devenir inutilisable après deux utilisations. C’est précisément pour cette raison que tous nos produits sont garantis 2 ans.

👉 Nous pouvons bien entendu remplacer votre produit défectueux, sans frais.
Si vous possédez une première version du QuickSett, nous procéderons à un échange par un modèle neuf et mis à jour, qui corrige précisément ce type de problème.

Concernant le service client :
Nous répondons à l’ensemble des demandes, mais il arrive que certains messages soient bloqués par les filtres anti-spam ou que des erreurs d’envoi empêchent leur réception. Cela ne reflète en aucun cas notre volonté de laisser un client sans solution, et nous le regrettons sincèrement.

Enfin, au sujet des avis Trustpilot :
Nous encourageons nos clients satisfaits à partager leur expérience, mais cela n’a jamais pour but de masquer des problèmes. Lorsqu’un souci survient, notre priorité reste toujours la même : trouver une solution concrète et rapide.

Nous vous invitons à nous recontacter directement à contact@black-line.co
(en indiquant votre numéro de commande), afin que nous puissions procéder immédiatement au remplacement de votre produit.

Encore désolés pour cette mauvaise expérience — ce n’est clairement pas le niveau de qualité que nous souhaitons offrir.

Vurdert til 5 av 5 stjerner

The QuickSett 2.0 is a game changer

The QuickSett 2.0 is a game changer. I ordered mine prior to it being available, so there was a little wait, and as Murphy’s Law would have it, the shipper took way longer than expected to deliver (went back and forth from EU to US), but that’s on the shipper, not black-line.

That being said, customer service was on point. Very responsive, respectful, and helpful in answering my questions regarding my order. There are multiple videos available on installing the device for the many different types of bindings out there. I did have a hard time trying to find a specific install video for my Flow Nexus bindings, but I am also a creative-hands on kind of person so it wasn’t an issue at all for me.

I would definitely recommend black-line and have to my friends and family. Keep in mind they are in Europe, so shipping takes a moment, but set that as an expectation and all is good!

26. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 1 av 5 stjerner

Absolutey trash. Mine broke 1st time out. Their customer service is garbage they wont refund or replace it. this company trash company

The quick set is trash broke 1st time out they wont refund or replace it also took 8 months to get dont buy this shit.

30. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Hello,

We’re truly sorry to read your message, and we want to be very clear: this situation is not normal and not acceptable.

A QuickSett should never break on the first use, and we absolutely do replace or repair defective products. All our products are covered by a 2-year warranty, and we have replaced many units in similar situations.

If your product broke on the first day, we are ready to replace it immediately, free of charge.
If you owned a first-generation QuickSett, we will replace it with a newer, improved version, which specifically addresses the issues you described.

Regarding customer service: we do respond to all requests, but in some cases emails unfortunately end up in spam folders or fail to be delivered. This is not an excuse, but it may explain why you felt unanswered — and we sincerely apologize for that frustration.

About delivery time: long delays occurred during early production phases and international shipping constraints, but this does not change our responsibility to support our customers afterward.

We invite you to contact us directly at contact@black-line.co
with your order number so we can resolve this properly and immediately.
Our goal has never been to leave a customer without a solution.

Again, we’re sorry for your experience — it does not reflect the standards we aim to uphold.

Vurdert til 5 av 5 stjerner

Tellement pratique

Tellement pratique pour les remontées mécaniques 😍 fini le pied en travers et à descente je peux incliner comme j’aime. Sans parler les galères sur le plat qui n’existent plus 😁

1. mars 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 5 av 5 stjerner

Great product

Great product. Makes skating around much easier and more comfortable. Also my interaction with customer support was outstanding!

9. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 1 av 5 stjerner

Pas satisfait

J'ai acheter le Quicksett et l'adapter aussi, mais je ne peut pas le fixer sur ma fixation Nidercker Nexus Flow. Et jusqu'à maintenant je n'est pas de solution

Ce n'est ́pas la bague, c'est la vise pour fixer le déclencheur au fixation qui est le même diamètre que le boulon

27. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Le QuickSett est parfaitement compatible avec vos fixations. Il vous faut la bague F1. Merci d'envoyer un mail à contact@black-line.co pour qu'on règle votre problème au plus vite. Merci

Vurdert til 5 av 5 stjerner

Quicksett 2.0 is awesome.

I ordered a quicksett 2.0 and it was delivered to the UK 4 days later. There was a lot of communication from black line and the quicksett is a game changer for my board. I can’t wait to try it out on the slopes.

18. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks for the feedback !

Vurdert til 2 av 5 stjerner

Scratches from the rotation on the snowboard.

Unfortunately, the rotation scratches my snowboard. For this reason, I cannot recommend the QuickSet.

24. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thank you for your feedback.

Scratching can unfortunately happen on some snowboard topsheets, depending on the board’s finish and surface coating.
If you’d like to avoid this entirely, we recommend using our Black-Line bindings, which feature an anti-scratch protective coating specifically designed to prevent any contact marks on the board.

If you have any questions about compatibility or would like more information on our bindings, feel free to let us know — we’ll be happy to help.

Vurdert til 5 av 5 stjerner

I had questions when ordering

I had questions when ordering, they were able to help me out right away through the chat feature. Since imin the US, I expected the shipping to take a long time, but I had my QuickSett 2.0 within the 7 days that they promised. The unit works exactly as advertised, I LOVE IT!!

15. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Thanks ! Best

Vurdert til 1 av 5 stjerner

Item not received

I paid for the QuickSett Origin 2 along with the 'all rings' set so I could use with different bindings. I have had the disks turn up but not the QuickSett itself, having also had to pay import duty on the entire product (which isnt cheap)
I have sent 3 emails and two messages on Facebook with no response from them.
At this point I am just going to have to hope my credit card company can help reclaim costs

10. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Hi,

We are truly sorry for the inconvenience and for the lack of response — this is absolutely not the experience we want to offer.

After checking your order, we can confirm that the issue has been resolved: your QuickSett is already on its way to you.
You should receive updated tracking information shortly.

We apologize again for the delay and the confusion caused by receiving the rings separately.
If you need anything else or if you have further questions, feel free to contact us directly — we’re here to help, and we’ll make sure you get the support you need.

Thank you for your patience,
The Black-Line Team

Vurdert til 5 av 5 stjerner

More versatile than expected.

I recently installed my BlackLine Quick-Sett and immediately loved how solid it feels. It’s made riding up the chairlift much more comfortable, especially when sharing it with skiers.
I did have a minor issue, but customer service was fast and responsive—very impressive.
One thing I hadn’t considered when I bought it is the ability to change my binding position depending on the type of run. I can set it to +30 or more for snowboard cross, then switch back to my normal stance for carving. That flexibility has been a really cool bonus.

15. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Hi,

Thank you so much for your amazing feedback!

We’re really happy to hear that your QuickSett has improved your chairlift comfort — that’s exactly what we designed it for.
It’s also great to know that you’re enjoying the versatility of switching stance angles depending on the terrain. Many riders don’t think about that benefit at first, so it’s awesome to see you taking full advantage of it!

And thank you as well for your kind words about our customer service — it means a lot to us.

We wish you an incredible season with your new setup. Ride safe and enjoy every turn! 🏂✨

Vurdert til 5 av 5 stjerner

Eccezionale

Non posso che fare solo i
Complimenti, Non ho parole per la rapidità e cortesia nello starmi ad assecondare nelle mie richieste…ottimo team!!! Perfetta la corrispondenza nel rispondere alle mail in maniera veloce e sempre gentili…Grazie!!

12. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Grazie mille per il tuo fantastico feedback!
Siamo davvero felici che tu abbia apprezzato la nostra rapidità e disponibilità.
Il tuo supporto significa molto per noi!

A presto e buona stagione! 🏂✨

Vurdert til 1 av 5 stjerner

Des escrocs

Des escrocs. N'achetez surtout pas chez eux!
Commandé en avril dernière, livraison en octobre (normalement), depuis aucune nouvelle et leur contact mail ne fonctionne pas, impossible de leur écrire.
Leur service après vente est inexistant.

28. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til BLACK-LINE

Svar fra BLACK-LINE

Bonjour,

Nous sommes vraiment désolés pour votre mauvaise expérience et nous comprenons votre frustration.

Effectivement, nous avons rencontré un problème technique sur notre adresse e-mail durant la période où vous avez essayé de nous contacter, ce qui a empêché certains messages d’arriver correctement. Ce souci a été entièrement résolu, et notre service support fonctionne de nouveau normalement.

Concernant votre commande, elle a bien été expédiée puis livrée quelques jours plus tard — mais nous comprenons que l’absence de réponse à ce moment-là ait pu donner une très mauvaise impression.

Nous restons bien sûr disponibles si vous avez la moindre question ou besoin d’assistance supplémentaire.
Notre objectif est toujours de proposer un service sérieux et réactif, et nous regrettons sincèrement que ce ne soit pas l’expérience que vous ayez eue.

Bien cordialement,
L’équipe Black-Line

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv