Blacklane Anmeldelser 7 650

TrustScore 4.5 av 5

4,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Blacklane showed up on requested time and I had an open link with my driver Sam. In the past for early SFO flights I navigated Muni and Bart at 5:30am in the morning, not an easy time for an elderly... Vis mer

Vurdert til 4 av 5 stjerner

Driver arrived on time and vehicle was clean, but he aggressively flashed vehicles in front of us for most of our journey. Traffic was busy but moving well and our journey time was considerably shorte... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

First of all can I commend our chauffeur Mr Camucumba for his understanding and support for my wife and myself arriving tired after a long flight at London Heathrow. My wife is slightly immobile bu... Vis mer

Vurdert til 5 av 5 stjerner

Our driver, Jennifer, was amazing. It was great to step off our ship and have her be right there for us. She was a very safe driver. She even told us about Miami when she was driving. She also purcha... Vis mer

Informasjon om virksomheten

  1. Ferie og reise

Skrevet av virksomheten

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.


Kontaktopplysninger

4,6

Enestående

TrustScore 4.5 av 5

8k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 99 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

What a Star!

First of all can I commend our chauffeur Mr Camucumba for his understanding and support for my wife and myself arriving tired after a long flight at London Heathrow. My wife is slightly immobile but fell leaving the plane and needed assistance through the airport. We needed as well to visit the Lost and Found department and without Mr Camucumba’s knowledge and support it would have been impossible. With a smile on his face he pushed the wheelchair not just through the one terminal but also through and underneath terminal 2 to the Lost and Found Department buried in the bowels of the earth. What a star!
We have tried other chauffeuring services, but none match Blacklane. The difference is your people. They care and feel for the customer and we have never been let down.
Well done

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Blacklane earns your business by being…

Blacklane earns your business by being exceptional at what they do. The drivers are professional and courteous, the cars are always immaculate and the communication is excellent. If you want high-level transportation in a luxurious way BlackLane is your company.

16. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

substitution not acceptable

Business Class (Mercedes EQE) was what I requested. The company "upgraded" me to a Chevy Suburban, which is cheaper and much less luxurious.

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Jennifer Suarez

Our driver, Jennifer, was amazing. It was great to step off our ship and have her be right there for us. She was a very safe driver. She even told us about Miami when she was driving. She also purchased a step stool to assist my disabled husband entering and exiting the SUV. I loved using your service for the first time because the service was top-notch with assistance from her with luggage and even taking it up to the curb practically to the door of the airport. Definitely from now on I will be using Blacklane every time I travel!

17. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Blacklane Delivers Stress Free

Blacklane showed up on requested time and I had an open link with my driver Sam. In the past for early SFO flights I navigated Muni and Bart at 5:30am in the morning, not an easy time for an elderly man with luggage to be walking the streets of San Francisco. Going forward I will rely on Blacklane to get me to SFO stress free on time and maybe even sleep comfortably the night before an early flight knowing I have a safe and reliable transportation to the airport. Sometimes quality costs a little more than mass transit but it was worth it and delivered on Blacklane’s promises.

15. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Not impressed with the service received…

Not impressed with the service received in Chicago. No sign on the car. Wasn’t the car I reserved. Driver wasn’t friendly. Wasn’t rude but definitely not hospitable. I had to ask if I could have a water as I didn’t want to just take it. He didn’t even speak to me the whole time. Not even how was your flight or anything. As much as your services cost I expect better. I might as well take Uber or Lyft black.

9. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Ben,
Thank you for taking the time to share your feedback with us. We’re really sorry to hear that your recent ride in Chicago did not meet the high standards our guests have come to expect from us.
The issues you described with your ride are not in line with the standards we strive for, and this is far from the experience we want you to have.
We’d truly appreciate the opportunity to review what happened and make things right. Please reach out to us at guestrelations@blacklane.com with your booking details so we can investigate this specific ride and assist you directly.

Thank you again for your honest comments – they really help us improve, and we hope we can restore your confidence in us on a future trip.

Kind regards,
Chloe

Vurdert til 5 av 5 stjerner

Good communication.

The Driver, Naveed, arrived at the airport ahead of time and stayed in contact throughout the process of me cleaning immigration and collecting my luggage.

16. april 2026
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Svar fra Blacklane

Dear Valued Guest,

Thank you for sharing your positive feedback. Airport transfers are what we do best, as we focus on taking the stress out of your travels. 60 minutes complimentary waiting time is always included in your airport pick-up, so you can be assured your chauffeur will be waiting for you when you clear immigration.

Thank you for choosing Blacklane!

Warm regards,
Chloe

Vurdert til 5 av 5 stjerner

Perfect!

Professional driver, meticulously maintained high-end car, excellent communications and status updates. Exceeded my expectations.

16. april 2026
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Svar fra Blacklane

Dear Terry,

Thank you for your fantastic review. Your support and kind comments are so appreciated!

It's great to know we have consistently exceeded your expectations. We work hard to provide exceptional service, and look forward to doing so again on your next booking.

Warm wishes,
Chloe

Vurdert til 5 av 5 stjerner

You're Take Care Of

This was my second time hiring Blacklane by the hour. I had a coupon for a BOGO-Free entree at a restaurant I wanted to use before it expired. I invited my driver to have breakfast with me since no one else could attend. From the moment I entered the car and throughout the journey, my driver was extremely attentive to all my needs. It was great not having to drive and letting Blacklane do the rest.

15. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Valued Guest,

Thank you for your great review and your kind invite for our chauffeur! I am glad you enjoyed a comfortable, seamless journey and could make use of your voucher. Your support is so appreciated - we look forward to welcoming you back again.

Warm regards,
Chloe

Vurdert til 5 av 5 stjerner

Comfortable and assured

The drivet arrived on time to collect us, they were friendly, and very helpful. The vehicle was in good condition. We felt safe and comfortable on our journey to and from our destination.

12. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Marcia,

Thank you for sharing such great feedback. Your safety and comfort are always our top priorities, as we want to give our guests peace of mind every time.

Thank you for letting us know you received the high-quality service you deserve. We look forward to impressing you again next time!

Kind regards,
Chloe

Vurdert til 5 av 5 stjerner

Excellent Service

The SUV was awesome! It was immaculate, in new condition and was just excellent! Our driver, Ohla K., was professional, competent and personable.

15. april 2026
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Svar fra Blacklane

Dear Mr. Prentup,

Thank you for this fantastic feedback. Modern, immaculate vehicles are essential in delivering a luxury service. We're thrilled you loved the SUV you rode in during your ride!

Our professional chauffeurs like Ohla are always happy to ensure you ride in comfort and style. We look forward to achieving this for you again on your next booking.

Warm wishes,
Chloe

Vurdert til 3 av 5 stjerner

App needs work

App needs work. Chauffeur unable to see messages I sent them. No direct phone contact possible

13. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Mr. Phillips,

Thank you for your sharing your comments. Your experience and feedback are extremely valuable for understanding how we can improve our service.

Our new chauffeur chat feature aims to connect you with your chauffeur with ease. I am so sorry you encountered issues with this feature. Rest assured, your chauffeur's contact details are emailed to you shortly before your ride, so you may contact them directly.

We'd love to make this up to you and ensure you have a seamless journey on your next booking. Please reach out at guestrelations@blacklane.com so a member of the team can discuss with you further.

Kind wishes,
Chloe

Vurdert til 5 av 5 stjerner

Flawless from pick up to drop off

Flawless from pick up to drop off, as always.

16. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Valued Guest,

Thank you for your incredible review! Seamless, perfect rides are what we do best, and it's an honour to be the luxury chauffeur service you can rely on.

Your feedback and support mean everything to us. We look forward to seeing you on board again soon.

Kind regards,
Chloe

Vurdert til 5 av 5 stjerner

Great experience! The communications from Blacklane and

The communications from Blacklane and the driver were great! The driver, Biagio, was courteous, professional and friendly without being intrusive. The car was lovely and was waiting for us when we arrived.

14. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Ms. Moore,

Thank you for your brilliant feedback about your recent Blacklane ride. Our expert chauffeurs like Biagio are accommodating, discreet and will ensure you have as smooth a ride as possible. Our ride updates will help keep you informed and reassured about your ride.

We look forward to delivering another great journey on your next booking.

Kind regards,
Chloe

Vurdert til 5 av 5 stjerner

Everything was perfect.

Everything was perfect.

14. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Mr. Spruit,

Thank you for your fantastic review! Our guests deserve the best, so it's lovely to know we achieved this for you.

Hoping to deliver another perfect ride for you soon!

Kind regards,
Chloe

Vurdert til 5 av 5 stjerner

The drivers we have had were prompt…

The drivers we have had were prompt friendly and very informative.

12. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Blacklane

Dear Mr. Gamble,

Thank you for your positive feedback. We're delighted to hear we've delivered consistent, helpful service during your Blacklane rides. Our professional chauffeurs make sure you can always rest easy that you'll have a great ride.

Thanks for choosing us for your travel needs!

Warm wishes,
Chloe

Vurdert til 5 av 5 stjerner

Our driver was 💭wonderful

Our driver was 💭wonderful. Communication was superb. Will definitely use you again

13. april 2026
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Svar fra Blacklane

Dear Ms. Fryer,

Thank you so much for your 5-star review. I'm pleased to hear our expert chauffeur delivered top-notch service and you appreciated our ride updates.

Welcome to Blacklane! We look forward to another special ride.

Warm regards,
Chloe

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