Bkeratin Professional Anmeldelser 391

TrustScore 4 av 5

4,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

BE AWARE! this company lied about the shipping costs!!!! They charged me for shipping at front and they also told the currier to charge me as well, !!! A product that aparently in in good price ended... Vis mer

Vurdert til 5 av 5 stjerner

As informações sobre como aplicar o produto não são específicas tipo quanto tempo deixar o produto não fala e è muito forte o cheiro eu usei máscara durante o processo e mesmo assim fiquei com nariz e... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

When the package arrived, everything was carefully wrapped. I love the products! I gave 4 stars rather than 5 because there was a delay in shipping, and my first inquiry (email) went unanswered.But wh... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Este producto es increíble! Tiene olor pero no es tan intenso como otros productos, el paso tres hace milagros. Yo tengo el cabello riso y con mucho frizz y toda mi vida e batallado con encontrar el p... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Kosmetikkbutikk
  2. Apotek

Opplysningene stammer fra ulike eksterne kilder

We are the leading luxury Brazilian Cosmetics Distributor representing Brazilian premium beauty products. All our products are certified by ANVISA, the Brazilian Health Government Agency and we are Officially Licensed Sellers of most Brazilian Premium beauty brands.


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

391 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 83 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner
Logoen til Bkeratin Professional

Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

Excellent service

Thanks for my order

11. juni 2023
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Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

Still doing orders through this company…

Still doing orders through this company due to their lower prices than here in the USA, they’re legit, i done a few orders no problem and products always arrived intact and well protected, I also love that i get my products within a week! Fast delivery is a plus for me. I recommend them

13. mai 2023
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Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

Good experience

Fast shipping. Items arrived in great condition.

11. mai 2023
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Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

Excelente atención al cliente

Excelente atención al cliente, me ayudaron en todo lo necesario con mis productos, ya es mi quinta compra y a pesar de algún inconveniente con los servicios de envío aquí en bkeratine me lo han sabido solucionar, siempre satisfecha!

10. mai 2023
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Svar fra Bkeratin Professional

Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.

Vurdert til 4 av 5 stjerner

I love the products

I love the products, I dont give 5 stars because your website needs to be more attractive

14. april 2023
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Svar fra Bkeratin Professional

Hello, Arianna!
We appreciate the feedback, I will pass it on to the responsible department!
And we are happy that you like the products!
If you have any questions, please feel free to contact me.
Best regards,
Rafaela G.

Vurdert til 1 av 5 stjerner

Jamás llegó el pedido

Jamás llegó el
Producto que compre aun haciéndoles saber q era de carácter urgente

13. april 2023
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Svar fra Bkeratin Professional

Hola Yulied, ¿cómo estás?
Creo que hay un fallo de comunicación, ya que nuestro equipo se puso en contacto contigo explicándote lo sucedido y no obtuvimos respuesta para continuar con el envío de tu producto.
Le enviamos algunos correos electrónicos informándole del retraso de nuestro proveedor y en cuanto recibimos el producto, ya le ofrecimos el envío el mismo día, pero no obtuvimos respuesta por su parte.
Sin embargo, he comprobado con mi equipo interno que su pedido ya ha sido reembolsado, dándole la oportunidad de realizar otra compra.
Espero que en la próxima, podamos servirle y ¡lamento lo sucedido!
Un cordial saludo
Larissa B.

Vurdert til 1 av 5 stjerner

I didn’t received my package

I didn’t received my package. It was sent back to Brazil to the sender.
The address information was not accurate. I am very disappointed

10. april 2023
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Svar fra Bkeratin Professional

Hi Dana, how are you?
As we talked via whatsapp, we didn't receive any email, call or message, so you didn't get any response from our team.
I'm sorry for your frustration and we've already contacted you to solve it in the best possible way!
Thank you for your understanding.
Best regards
Larissa B.

Vurdert til 5 av 5 stjerner
Logoen til Bkeratin Professional

Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

Excellent products and very quick…

Excellent products and very quick delivery!

11. mars 2023
Logoen til Bkeratin Professional

Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 1 av 5 stjerner

Wrong product sent

Wrong product sent. Challenging to get return and customers support.

16. mars 2023
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Svar fra Bkeratin Professional

Hi Karina, how are you?
We are sorry for that happened!
I saw with my team that found that we have not received any message, email or call, I believe that's why we can not give you an answer, sometimes our system may not have received.
Could you send us via email or whatsapp a picture of the product you received and if possible, a printout of the message that was sent to us.
This way we can serve you the best way possible!
Once again, we apologize for this and hope we can help you!
Best Regards
Wanessa B.

Vurdert til 5 av 5 stjerner

Owner

Excellent me gusta mucho los producto

16. august 2022
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Svar fra Bkeratin Professional

Estimado cliente,
Nos alegramos mucho de que esté satisfecho! Su satisfacción es nuestro principal objetivo!
Gracias por su preferencia por nuestra empresa ❤✔.
Estoy siempre a su disposición para responder a cualquier pregunta!
Saludos cordiales,
Rafaela G.

Vurdert til 5 av 5 stjerner

Good 😊

Buenísimo producto

15. mars 2023
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Svar fra Bkeratin Professional

Estimado cliente
Nos alegramos mucho de que esté satisfecho. ¡Su satisfacción es nuestro principal objetivo!
Gracias por elegir nuestra empresa ❤✔.
¡Estoy siempre a su disposición para responder a cualquier pregunta!
Atentamente,
Wanessa B.

Vurdert til 1 av 5 stjerner

What went wrong product

What went wrong: I received the incorrect order I ordered two detanglers and two bottles of moisturizers: I received the two bottles of detanglers,one bottle of moisturizer, and one bottle of hair conditioner ( I did not order conditioner). The delivery took a very long time I did receive messages letting me know there was a probable at the port. I won’t be in ordering again takes to long to receive your order. I would love to receive my corrected offer. Unhappy expectations. Please send a link so that I can include pictures of the products I received. There definitely was a mistake with my order.

13. februar 2023
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Svar fra Bkeratin Professional

Hello Tammy, how are you?
We apologize for what happened and we understand your frustration.
Please, could you send us photos of the products that you received because all orders that are shipped , we always take photos to make sure that the wrong product was not sent to each customer and yours was sent correctly according to your order.
However, there can be misplacements from the carrier and we need to have this information to be able to open an investigation.
I look forward to be hearing from you.
Best ,
Wanessa B.

Vurdert til 5 av 5 stjerner

Excellent product.

19. februar 2023
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Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

Very good!

Very good!
Excelente.

18. februar 2023
Logoen til Bkeratin Professional

Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 1 av 5 stjerner

It came unopened and burst all over the…

It came unopened and burst all over the box. I have not received an email back on my purchase.

21. januar 2023
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Svar fra Bkeratin Professional

Hello Nelly, how are you?
First of all we're very sorry about this.
We ask the customers to contact us on the day of the delivery and send us photos of the box and the products the way they received them, so that we can contact the carrier and activate our insurance.
We pack the products correctly, we put tape and bubble wrap but unfortunately the moment the package leaves our company, we have no control on how it will be handled.
We also checked that we didn't receive any email or message about the order. Can you send a screenshot of the message/email you sent and didn't get a response so we can check what happened?
Please send us a picture of the box and the product the way you received them so that we can proceed!
And once again, we are very sorry for this and we hope to be able to attend you in the best way possible!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

everything comes well packed and…

everything comes well packed and quickly!!!!!

20. januar 2023
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Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

They are awesome great customer service…

They are awesome great customer service and fast shipping.

2. februar 2023
Logoen til Bkeratin Professional

Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Vurdert til 5 av 5 stjerner

very good fast deliver

1. februar 2023
Logoen til Bkeratin Professional

Svar fra Bkeratin Professional

Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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