As with my other orders from Bitiba, I am always pleased with the range and value of their products, which means that I can get all my pet's needs at one shop! They have some very good offers! C... Vis mer
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I have ordered from Bitiba previously and had no issues. This order was placed for 4 Boxby Cheese Bones x-large at a cost of just short of £10 each (discount applied). On delivery, the large box had a... Vis mer
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Great products at a good price. Only thing is when my order is in multiple boxes they are delivered on different days which means I have to be at home to receive them on multiple days where it shou... Vis mer
Excellent company with reasonable prices I have been using this company for a while and I have to say I'm very pleased with the customer service when needed, the products and the deliveries from DP... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Kontaktopplysninger
USA
- bitiba.co.uk
4,2
Bra
992 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sad to say the cold pressed food seems…
Sad to say the cold pressed food seems to be discontinued as cannot find on web pages my dogs enjoyed the Vegetables and Chicken varieties not so keen on the dry crunchy version
22. april 2026
Anmeldelse skrevet uten oppfordring
Quick delivery as always
Quick delivery as always. Best prices for dog food. Kept informed of order progress.
10. april 2026
Anmeldelse skrevet uten oppfordring
This company provide affordable…
This company provide affordable medically approved cat food and deliver quickly.
20. april 2026
Anmeldelse skrevet uten oppfordring
Great products at a good price.
Great products at a good price.
Only thing is when my order is in multiple boxes they are delivered on different days which means I have to be at home to receive them on multiple days where it should be only 1 delivery.
7. april 2026
Anmeldelse skrevet uten oppfordring
Broken item due to poor packaging
I have ordered from Bitiba previously and had no issues. This order was placed for 4 Boxby Cheese Bones x-large at a cost of just short of £10 each (discount applied). On delivery, the large box had almost no packaging in it allowing the contents to rattle round in the box resulting in one being badly broken. I photographed the box with the broken item and contacted customer services to advise them. The bone was still edible for the dog, however due to the sharp edges where broken, I have not given it to her. I did not ask for a replacement, nor was I offered one.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hi Anthea,
I’m really sorry to read about the condition your order arrived in. I appreciate you taking the time to explain what happened.
That’s certainly not the experience we want you to have, particularly on a higher value item.
I’ve checked on my side, but I can’t locate your details in our system from this review alone.
If you’re happy to do so, please get in touch with our customer care team directly via your zooplus.co.uk account or our help pages, or follow up on any existing communication you might have had with us already, and include a reference to this review so that we can prioritise it correctly.
This will allow us to look into what went wrong and see how we can put things right for you, as well as pass the feedback on regarding the packaging.
Thank you again for flagging this with us.
Team zooplus
Cat food
Don’t seem to ever have any problems with my subscription delivery always run smoothly. The delivery driver is extremely nice. Angie always makes you eat us gone in the porch or if I’m there he put it in front of the garage for me.
2. april 2026
Anmeldelse skrevet uten oppfordring
Used this company for around 4 years…
Used this company for around 4 years and have always been completely happy with the service. Good value for money, chance to earn discounts and prompt service
9. april 2026
Anmeldelse skrevet uten oppfordring
Bitiba has a large range of products, at good value!
As with my other orders from Bitiba, I am always pleased with the range and value of their products, which means that I can get all my pet's needs at one shop! They have some very good offers!
Communication regarding deliveries, is very helpful, and parcels arrive very quickly.
Recently, an issue regarding a broken carton, was dealt with very swiftly.
11. april 2026
Anmeldelse skrevet uten oppfordring
Regular deliveries,always on time,easy…
Regular deliveries,always on time,easy to order extra if needed.
17. april 2026
Anmeldelse skrevet uten oppfordring
Have been using Bitiba for food for my…
Have been using Bitiba for food for my 4 cats for a while now. Always a good selection of food at very competitive prices and delivery Always quick. The loyalty scheme is great too and the regular vouchers I earn certainly come in handy
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hello Neil,
Thank you for taking the time to share this lovely feedback. I’m really pleased to hear that bitiba has been a reliable choice for feeding your four cats, from the range and pricing to our speedy delivery. It’s great to know the loyalty scheme and vouchers are making a real difference too.
Your continued trust means a lot to us.
Team bitiba
Excellent company with reasonable…
Excellent company with reasonable prices
I have been using this company for a while and I have to say I'm very pleased with the customer service when needed, the products and the deliveries from DPD which is extremely quick. The food we use is tinned Lukullus and the Purizon complete biscuits, both are very good with good quality food. Thank you from all 6 hounds and their 2 owners much appreciated.
27. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
What a pleasure to read this, Gaynor.
I’m delighted to hear that you’ve been happy with both the service and the quality of the food you choose for your hounds — Lukullus and Purizon are firm favourites for good reason.
Knowing that our customer care and fast DPD deliveries are appreciated makes all the effort worthwhile.
A big thank you to you, and a tail wag back to all six hounds!
Team bitiba
Terrible service.
Terrible service.
They lost my order, then messed up the replacement by only sending half of what was missing. I had to explain the same simple issue 5 times over 3 days because customer service clearly doesn’t read messages properly.
Instead of fixing it quickly, they dragged it out and wasted my time. To top it off, they offered a £10 coupon as compensation, which is honestly insulting.
Avoid — if anything goes wrong, expect a headache.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hi Seb,
Thank you for your review, I believe this is a duplicate one and the same feedback shared on the other one can apply here.
Thank you.
Team bitiba
Always deliver on time
Always deliver on time. Latest order was damaged in transit, informed them and a new order was sent out
Always confident of quality and delivery
Regards Jane Anderson
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Thank you for sharing your experience, Jane.
I’m really glad we were able to put things right quickly after your order was damaged and that you continue to feel confident in both our delivery and product quality.
Your reassurance and kind words are truly appreciated.
Team bitiba
Great value but refund time is questionable
Quick to take money but takes ages to receive refund on cancelled order. Still waiting from 26th March. Latest should receive is 13th April - watch this space......
Apart from that great value and quick delivery with no issues.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hi Ms Fisher,
Thank you very much for taking the time to share your feedback with us and sorry to hear you are still waiting for your refund to arrive.
I have found your account in our system and we will communicate with you via our official channels since, for security and privacy reasons, we cannot assist you publicly here.
Thank you
Team zooplus
Very poor
Very poor, was sent out ofdate cat food....
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hi Susan,
I’m really sorry to read this – and I completely understand how disappointing and concerning that must have been.
I can see your details in our system, which helps, and also see that you have been in contact with our customer care team already: thank you very much for doing that as that’s the only way for us to provide you with our assistance - but as reviews are public I can’t go into order specific information here.
We will continue to communicate with our via our official channels.
Thank you for bringing this to our attention – feedback like this is taken seriously and helps us improve our checks with suppliers and warehouses.
Team bitiba
Bitba offer competitive pricing ,fast…
Bitba offer competitive pricing ,fast and efficient delivery of your pets requirements
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hello Mrs Glynn,
I really appreciate you taking the time to share this. It’s great to hear that our pricing and delivery speed made a difference when ordering for your pet.
Knowing you found the service efficient means a lot to me – thank you for the trust and for spreading the word.
Team bitiba
An excellent all round service.
An excellent all round service.
Just wish the discount card would last longer as I get all my Dog food, every month, from BITIBA.
The savings on their card is well worth it! X
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
What a lovely review to read, Carolyn – thank you!
I’m delighted you’re enjoying an all‑round great experience with us and that the discount card helps with your regular dog food orders.
I completely understand the wish for it to last longer, and your feedback has been noted.
Thanks again for your continued loyalty and kind recommendation.
Team bitiba
An all round excellent service
An all round excellent service. Have used Bitiba for a few years now and
Have never had any issues.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Lovely to hear such kind words, and thank you for sticking with us over the years.
It genuinely means a lot to know you’ve had a smooth experience every time. Your trust and loyalty don’t go unnoticed.
Warm regards,
Team bitiba
Poor packaging.
We have been customers of Bitiba for many years and been happy with their products and prices. However, their packing and choice of delivery company has fallen way below their usual standard. Our latest order of Catsan was 6 days late arriving in a damaged box covered with DPD tape. DPD obviously knew of the damage. 2 of the bags were split open with cat litter loose inside, The cardboard box was not fit to transport 3 bags of Catsan. Bitiba's customer service is excellent and refunded without delay, but changes need to be made before we order from them again.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Hi Liz,
Thank you for taking the time to share this, and I’m truly sorry to hear about the state in which your Catsan order reached you.
I’m glad to hear that our Customer Service team was able to assist you promptly with a refund, but I completely understand your frustration — situations like this are exactly what I want to avoid, and your feedback helps us with the ongoing processes we have in place to improve our services to you.
As I understand our support was satisfactory, that makes me happy, but if you’d like us to look further into this specific delivery and use your experience to support ongoing improvements, please feel free to reach out to our team again.
We’re here to help, and I’d really like the chance to restore your confidence before your next order.
Thank you again for your long-standing support — it genuinely means a lot.
Team bitiba
Food arrived in a reasonable time
Food arrived in a reasonable time, Evri is abit hit and miss where I am and sometimes takes longer than others.
My dog is enjoying the food so she is happy
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bitiba
Thanks for sharing your experience, and my apologies for the slow reply.
I’m glad your order reached you in decent time, even with Evri being a little unpredictable in your area.
Most importantly, it’s brilliant to hear your dog is enjoying her food — that’s what matters most.
All the best,
Team bitiba
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