Bird & Blend Tea Co. Anmeldelser 

Id like to start by saying i have very recently been introduced to bird and blend and WOW just WOW great TASTE great CUSTOMER service. So as each location has their own blend my wife and I set a goal to visit the Edinburgh and Glasgow stores. We know you can order each blend from the website but that defeats the purpose of traveling (to us). We are located in the SE our local is Canterbury. Unfortunately the Glasgow store had shut by the time we got through the traffic. (We will visit soon) the Edinburgh store how ever was spacious had its own vibes (all great) The staff were great and knowledgeable and so friendly. Where i had been driving a long while it was very handy they had a customer toilet. This was around the time that pancake day so they had lots of pancake samples to choose from which were all rather unique, but delicious in the way they had presented them, some were cold brews, some where warm with oat milk of course with little extra treats like vanilla or cinnamon syrup. We ending up buying a couple of new flavours and some regular ones we were low on. The flavours are absolutely amazing and the different health benifits i have had from the different teas are amazing to name a couple are The Digester which has helped massively, Dosy girl and deckchair dreaming have really made a difference. While we were up there we tried some different Matcha flavours i tried the blueberry muffin latta with lionsmane syrup and the wife had a butter mint one. When we got home after seeing friends and family up north my wife made up the brewdini with buttermint tea its was very bland not much flavour and the colour seemed off it was very different to the batch we had before (This is by no means a reflection on the store we purchased it from) we asked our local store to brew some up to see if we were just over thinking it. Nope they agreed. As the store had also run out of buttermint tea they advised reaching out to the customer service team, I don't normally do this id sooner just crack on with my day, I'm so glad I did, they replaced both of the teas I had issues with and sent me free samples they arrived within two days. To finish this long story on a high note THE TEA THE SHOPS THE ONLINE BUYING AND CUSTOMER SERVICE TEAM ARE ALL AMAZING THE BIRD AND BLEND TEAM AND PORDUCT ARE GREAT AND ID RECOMMEND THEM AND IT TO EVERYONE AND ANYONE, I'll be taking some teabags on holidays and sipping it in the sun too.

Had the misfortune of stumbling onto a very pushy and inquisitive (read: nosy) sales assistant today, at the Liverpool store this afternoon. Question after question, it felt like an interrogatory and thought that it would never end. Would not recommend.

Honestly one of the absolute best customer service experiences I have ever had! I received my first ever order and I unfortunately ( my mistake) didnt read the website correctly so thought I would receive my tea in the tins as shown on the website i was also missingtbe samples i was looking forward to , I contacted customer service in a pretty stroppy way....Andi responded and explained everything completely on the chat on the website and I actually called and apologised as it was totally my error! We had a lovely chat and talked about my blends, she also very kindly gave me a code to use which would give me double samples next time I was very happy,However today I received a gift box of Bird and Brews most popular tea blends, a large builders blend that Andi and I had talked about and some samples with a card wishing me better soon ( I'd been poorly) it was such a wonderful thoughtful and absolutely lovely suprise! Andi went above and beyond! What a fantastic company! Also I need to mention how absolutely delicious the tea blends are! I also want to mention I had had trouble sleeping due to being unwell and the ' Deckchair Dreaming' blend really helped me get to sleep! Overall cannot ask for more! I will be a regular customer 🥰

Go there! The staff are very friendly and the shop is an amazing experience. Oh yes, the tea is great too! And there are deck chairs.

I had a concern about an order arriving late, Ian was just truly fabulous. Such amazing service from Bird and Blend I would highly recommend them.

great service very knowledgeable about there tea and very helpful in the newcastle shop

Jack in the Norwich store was an absolute superstar. He was patient and kind, helping me understand how to make a tea latte and talking me through different tea options. I’ve shopped with Bird & Blend for years for your amazing flavours and customer support - Jack embodied that. It felt like he opened up a new world of tea for me.

Rob in the Lincoln store served me and he was amazing! He was so friendly and knowledgeable, we had a lovely chat and he made me a gorgeous blueberry muffin matcha. It honestly made my day, thank you Rob!!

Very helpful staff in the Nottingham store. So many teas to choose from, the knowledge and guidance was really appreciated. Teas we tried instore included cream egg, which was delightful 😊

Such a lovely, friendly and welcoming shop/café. I went there to try matcha for the first time. They were so informative about the product and demonstrated how to make a perfect matcha. I am a very happy and satisfied customer and will go back 😃

Bee, Rob and Graham in the Lincoln store were all amazing. Friendly, welcoming, knowledgeable on all of their products. We spent over an hour with them and returned the following day for more tea. They and the company have a great ethos. I love my teapot and the recommended teas by Bee and Rob. We will definitely be back.

Extremely fast delivery. The tea's smell amazing. I ordered a few and I've just had the moondrops tea and it's amazing and believe me it really does make you feel tired. I will definitely be ordering more. Thank you for making amazing tea's

Just been to the York store, where the manager and assistant manager were lovely! They were helpful and knowledgeable. We tried a few teas before I chose a starter kit and a couple of loose leaf teas! Can't wait to try them. Thank you

Disappointed to say the least, first purchase in Covent Garden at the weekend. Splashing £7+ on 15 tea bags… thinking wow, this must be good. Got my favourite, lemon & ginger, only to be disappointed by drinking the weakest tasting tea I’ve ever had. Stick to PUKAA… thanks for robbing me blind 🤣🥴

I ordered the selection box mostly for the banana as I'd tried banana elsewhere it arrived damaged and the tins had leaked one being the banana and quite a bit was missing I emailed bird and blend with photos they would not refund me and offered an £18 gift card I've realised this is for online orders which I wouldn't place after this..so its been a waste you also need more than half a teaspoon as instructed the flavours are very underwhelming so for the price very disappointing.

I had an incident with my matcha and got in touch with the team at bird and blend and was quickly resolved and replaced within the same day! Thank you so much Claire for getting in touch and helping me out!

Lovely company and staff :)

This company is amazing! The products are always great, but their customer service is a real highlight for me: whether it’s personal touches and free samples included in the package, or simply getting back to any queries rapidly - and with a helpful, friendly attitude! - I’m really happy to be supporting Bird & Blend. I’m looking forward to keep doing so for a long time to come!

Nice teas but was quite disappointed to have placed an order and receive no samples.. the website says 2 given with every order

Recently attended a tea blending event at the Nottingham store - it was such a lovely evening and Pippa and Indie were really welcoming and informative and made it a great evening. Lots of teas to taste and you get to blend your own and take them away at the end. Highly recommend this event if you love tea and want something different for the evening.

Fantastic customer service. Great matcha. They all taste so good and fresh. Every shop is fabulous. Especially the Oxford branch. Every time I go there, I get the lovely, delicious taste.