Bikmo Anmeldelser 

I got fast responses from Bikmo for new contracts/questions as long as there was no damage where support was really needed.
Now I am in the situation that support was needed as my bike got damaged in an accident and I am waiting for an answer from Bikmo for a month now.
In the end it would have been more efficient to keep my money, get no insurance and fix it on my own - which would have been way faster and maybe in the end also connected to less stress.

Abwicklung eines Schadens dauert jetzt schon fast 3 Wochen. Auf mehrfaches Nachhaken per Mail (Telefonnummer gibt es nicht) meldet sich wochenlang niemand. Und das mit dem Premium-Paket der Versicherung. Keine Empfehlung.

Appalling customer service experience. The website wouldn't allow me to change one of my bikes, they failed to respond to several emails and didn't answer their phone despite several attempts.
I had no other option than cancelling the policy, which they accepted without question! So avoid!

Hello bikmo are very quality service and very understanding of your needs to insurance for your bike great to deal with

My case was very well resolved due to Aaron’s help. I was a bit worried my bike will be scrapped even despite small damage, but eventually everything went well and I get my bike back and my insurance payment was issued in a days! Very happy with the service. The waiting time could be improved, but that’s just a suggestion. Do recommend, anyway!

Fantastic, the cover was very comprehensive and at a great price. I particularly liked the price comparison chart which clearly shows how great the cover is and at a competitive price. What mor could you want’

Great company, I wouldn't be without this insurance for our bikes. Service is excellent and it's a very comprehensive policy. Worth every penny.

The Bikmo Support team is by far the best team I have interacted with! Helpful, fast, reliable and attentive! It doesn’t even seem real of so good they are! I totally recommend it!

Ich habe einen Schaden gemeldet, welcher nach 6 Wochen immer noch nicht abgewickelt wurde. Üblich soll ja 5-7 Tage sein, in worst case 2 Wochen laut Website. "Man soll ja schnell wieder auf dem Fahrrad sitzen". Man zahlt drei Jahre hohe Beiträge und dann wenn nach einem Sturz ein kleiner Schaden auftritt ist auf einmal Funkstille. Ich will nicht wissen wenn der Rahmen von einem 10tsd Euro Rad bei einem Sturz bricht oder beim Flugtransport verloren geht. Keinerlei Rückmeldung auf Mails und die Hotline funktioniert auch nicht. Im großen und ganzen eine Versicherung die keine ist. Ich würde Bikmo meiden.

Dealt with my claim quickly and professionally. Very happy with their service.

Great service and super helpful. Ive had nothing but a good experience.

I have added on a bike, removed a bike, added a new one on and now also claimed.

The whole process was really straight forward and easy!

Plattform ist nicht selbsterklärend. Konnte einige Funktionen online in meinem Account nicht finden. Weder auf Emails noch auf zwei Anrufe (nach 10 Minuten in der Warteschleife wird abgebrochen) plus hinterlassene Rückrufbitte auf dem AB, hat Bikmo bisher reagiert (1 Woche Wartezeit)

I am so glad I took out bike insurance with Bikmo. My claim was settled within a week of informing them of my loss. They answered all my emails quickly and even got back to me on Sunday! I would highly recommend this company and would definitely be using them again in the future.

I recently had my first bike insurance claim with Bikmo and overall I’m really happy with how it was handled.

I’d heard plenty of stories about people having frustrating experiences with bike insurance, but with Bikmo I found it pretty straightforward. If something is covered in the policy, they seem to stick to it and honour what’s written, which I really appreciate

My first case handler wasn’t particularly responsive, but once Tom Johnson, the new case handler, took over my case, the experience improved massively!! He was responsive, helpful and genuinely transparent about what was happening and what I should expect next. The whole process took around a month and there was quite a bit of back and forth, but having someone who kept me updated and answered my questions made a real big difference.

My claim was for accidental damage after a car hit my bikes while they were parked. The repair costs were approved, excluding cosmetic damage and the policy excess, which is exactly in line with the policy wording

Overall, I’m very satisfied with the outcome and the way the claim was handled. Big thumbs up from me, and I’d definitely recommend Bikmo!

Easy to use website and fairly priced

I have been waiting a couple of months for my claim to be processed. No communication since they told me it was going to the underwriters!

I recently had my ebike stolen while on holiday in france and I could not be happier with the service I have received from Tom and the team at Bikmo. The online claims form was a bit clunky but all my evidence was accepted by email and the claim was authorised within a week. So pleased that I will be back on 2 wheels soon and not out of pocket. Thank you team.

The all claim procedure was fairly straightforward. The only downside is that it took a bit more than couple of weeks for the claim to be processed, but overall super satisfied with the overall end of the procedure.

Sehr unzufrieden, versicherung sehr unzuverlässig und meldet sich absolut nicht mehr nachdem man den schaden gemeldet hat und die aufgeforderten Unterlagen eingereicht hat....
Absolut schlimm und werde ich auf keinen fall weiterempfehlen.

Really impressed with how quickly the claim was picked up and sorted!

Super relieved to know Bikmo has your back when things go wrong on a Bikepacking trip. Never again will I cycle down the side of a mountain in the dark sleep deprived!

Thanks guys : )