Bigpirate Anmeldelser 

Looooove the live casino, easy to find something within my budget =)
Usually its highrollers or penny players only, but bigpirate has it all, and dealers are sweet too!

Won $19,000 and closed my account as soon as I asked for a withdrawal.

Abysmal to say the least. Horrible gamplay. Extremely lopsided. Couldn’t believe how bad it was. Super spammy sight. DO NOT RECCOMEND IN THE SLIGHTEST

havent paid me in a month these guys are scammers.

I retract my previous review, this place will rug you even if you're a VIP.

When they first opened I joined and played and for first issue redemption was sent and paid to me but now I won my second time with same correct redemption I gave yall again and now that I hit nice again and now yall done canceled and took all my money I deposit here back to back this is a completely scam now I don't care what these scammer casino say!!!!!

Just registered with this casino yesterday and bought the welcome package. Didn't think I'd win much but ended up getting it to over $1000. Verification was pretty quick but when I'd go to redeem it would ask for my social. Being I have bad credit anyways, went ahead and submitted it. Then nothing would happen like it wouldn't say redemption submitted. But then it would show in transaction history redemption was submitted but then shortly after get denied and diamonds would be back on my casino account. Now I try to redeem it gives me no option of what to redeem to. Casino is starting to seem a tad scummy.

Horrible horrible site. They just continue to give you the runaround when you inquire about your redemptions which are well past the 72 hr mark. Not sure if this site is broke and can’t afford to pay anyone but this is beyond ridiculous. Save your money, do not sink it in this website or i promise you will regret it!

Violating Terms of Use

Bigpirate offers a daily promo they call "Rum Bottles". You usually get 1 a day to start and they can be used in their fun little side game to win gold coins, SC, or free spins. I had played on the site long enough to make my way to the 58th level of that game and was receiving 15-60 rum bottles a day and at the time of the incident, I received 50 free spins from completing the 57th little city of that game. I took those 50 free spins and turned them into a $600 redemption. The good news is, they followed through and paid my redemption but it did take 72 hours to pay it out. But, that's not where that ended...

The next day, I used my rum bottles to purchase a claw grab on their claw machines. I managed to pick up and drop a green jewel which was supposed to provide me with 20 free spins on one of their games. However, the jewel didn't register so I contacted support and was just told that they can't do anything about it.

The next day, I bought 2 claw grabs for the claw machine, I ended up grabbing 2 green jewels for 20 free games each. Neither one of those registered. I contacted support and they said the same thing, however, they did send me 1 SC for compensation. They also told me that policies have changed and they can no longer imburse me for any malfunctions moving forward. Which is kind of sad.

Now, on the thrid day, I finished the 58th little city and again, I was supposed to receive 50 free spins. HOWEVER, I didn't receive those either. That's 3 days in a row where I wasn't allowed to receive the prize I spent my personal time on completing. So, I messaged support yet again and demanded to know exactly what was going on. I was told that I will receive an email from the proper department as soon as they figured out what was happening. A few hours later, I got that email that said the following...

"We would like to inform you that the ability to claim rewards from the Pirate Island, purchase bundles from the shop or receive rewards from the Claw Machine on our page has been disabled for your account, following a review and decision by the competent team.

We fully understand that this is an unpleasant development in your game, however, it is an irreversible decision that is not made by our side. Thank you for your understanding."

of course I responded and their response was to look at 16.3 of there terms and conditions. Which of course refers to abuse and misconduct. What it should say is that they just use that particular section to use as an excuse to either not pay customers.

With that being said, playing on their site is going to be at your own risk. They may not pay you. They may restrict you. They can even ban you for NO REASON AT ALL. So, please be aware that you are gambling on top of gambling if you use this site. It's not worth it when there are plenty of other sites that will treat you like a paying customer should be treated. Best of luck to you all.

Don't do it they are crooks! I verified my account no issue redeem for a few hundred bucks no problem. I won over 3k and problems started. I had to re verify my account its been over a week and today I get an email my account has been permanently closed and my redemption is void. Screw them don't waste your money

They partnered with earnstar and offered a deal if you deposited 10 dollars, you'll get some money back but somehow they couldn't track it even though I went directly through the earn star app and they told earnstar they couldn't track it on their end.

I have screen shots of confirmation and bank statements. They just didn't want to pay. Scam! Do NOT use complete any offers with them!

I was in good spirits after cashing out on tang luck last night, so I figured I would give this place a try. Up like sixty bucks. Before I got myself excited I figured I would try to redeem the funds… they ask for my information, and expecting some bs like “your address doesn’t match the address on your ID” cop out that many use to try to keep our winnings. Typed in the address on my ID and the very next thing to complete is proof of residency such as a current utility bill. Needless to say, I have that proof but it is for the address that I currently reside at. Reached out to support, support was nice. Didn’t solve my question though. Until I am able to change the address keyed in, there is no way for me to redeem. Not sure if I’ll even waste more of my time looking into this. Aside from uploading valid ID there is no reason to look at my utility bills. Seems a bit intrusive for an online redemption. They surely don’t ask you for a utility bill when they are taking your money. Terrible experience overall. Without ability to cash out there is ZERO reason for an adult to waste their time here

VIP Manager makes it personal and enjoyable for me. You feel as if you are the only player on the platform and they want to keep you motivated and happy.

Having a terrible time attempting to get redemption it's been 5 days multiple request for selfies holding cards, statements , pictures screen shots it's been non stop non stop
I am def questioning the legitimacy
I would def think twice before this platform
I know some has had good experience with redemptions but most have not

I will def update on the this if the redemption ever goes thru
Some on line support is helpful most is generic answers your in compliance review
I will pass to the responsible team but no body gives exact answers as to what they are questioning or what evaluating
Explain the process less question
But clearly the longest I have experienced thus far
However on a positive note the games are fun and very good selection
Maybe for this one play it safe and use the free play

Great service and very helpful! Awesome VIP service

Good resource. Very friendly, professional, and responsive.

If I ever receive my payout I will change my review. They say it’s being processed how long does it take. They say 24-72 hours today was 62 hours. Now they say it starts the day after I submit withdrawal. Monday submission but now they say it doesn’t start until Tuesday morning. I have never had a withdrawal from any place take this long and with changing answers

I love Big Pirate! Their platform is unique and has a good variety of games. I enjoy the claw machine that you can play to win free spins or diamonds. My VIP Manager is Gerard, we have developed a pretty cool friendship. I play on a lot of other sites, but this one is the ONLY ONE that pays the attention and appreciation that gamers like :) THANKS BIG PIRATE AND GERARD :)

Love the way they treat VIP Gerarad is the Best!!!

This casino is a straight up scam I’d to hear 1 legit person say they won. Customer Service had a flawless response to my issue to where you could not think you would be able to question what they were doing anyways they said they were going to have the reward center message me I’ll let you know if that really happens.