Ein wirklich schlechtes Unternehmen, in dem ein ungebildeter, ungebildeter und ungebildeter Mitarbeiter ohne Deutschkenntnisse mit der Leitung betraut wurde!!! Ebenso wurde ein Architekt, ein ehemalig... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
tolle Stadtbesichtigung die Bustour mit den zu hörenden Informationen war sehr interssant gestaltet und man lernt Wien aus einem ganz anderen Blickwinkel kennen. Für mich persönlich ein kleiner negat... Vis mer
Selskapet har svart
Bus und Route sind super aber die Info über die Sehenswürdigkeiten sind monoton, lieblos ohne Charm und Schmäh.....nicht wienerisch sondern von einer Deutschen vorgetragen und die Mariahilf Strasse he... Vis mer
Selskapet har svart
Wir waren über Neujahr in Wien und konnten mit BigBusTours viel von der Stadt sehen. Besonders hat uns die Stadtrundführung beim Yanis gefallen. Die App-Mitarbeiter haben trotz der Feiertage innerhalb... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Walfischgasse 2, 1010, Vienna, Østerrike
- bigbustours.com/vienna
3,2
Middels
545 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I’m very disappointed
I was traveling with my wife and my children, 6 and 8 years-old. We paid 96 euros and lost our ticket before taking the Blue Route.
Although I had the proof of payment on my debit card, I was not allowed to enter the bus. The staff attendant did not allow me to speak to the supervisor either - when I said it was not fair, he even answered “life is not fair” - that’s outrageous! And I only wanted to take the bus to go to a place 4 stops from where we were. I appreciate they always tell us to look after our tickets, but that sometimes can be really tough when you are traveling with kids. This company had 0 understanding about my situation and showed no consideration. They should have a way to reprint tickets in situations like that or at least to provide some sort of authorisation. I’m very disappointed.
11. desember 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
Dear Leonardo Larocca!
We are sorry to read that your experience with Big Bus Vienna did not meet your expectations .
On one hand we can assure you that we do fully understand that travelling with kids can be often tough and stressful, on the other hand we (and of course also the public transport, museums,..) require a valid ticket in order to use the service. Therefore, our staff refuses you to let you on the bus but could have managed it in a different and more professional way. So we understand your indignation and will brief our staff accordingly.
Nevertheless, we hope you did enjoy your holiday in Vienna with your family.
regards
Big Bus Vienna
Sehr unfreundliche Mitarbeiter
Sehr unfreundliche Mitarbeiter, die mehrere Gäste, inklusive einer gehandicapten Person aus dem Bus geschmissen haben, weil 1-2 Personen stehen mussten.
Auf ein Gespräch ließen sich weder der Fahrer noch die beiden Mitarbeiter vor Ort ein, sondern wurden stattdessen auch noch ausfallend und frech...
Nie wieder...
2. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
Sehr geehrter Herr JackW!
Danke für Ihr Feedback welches Sie uns auch zusätzlich in einer Mail an InfoVienna und auch auf Tripadvisor geschrieben haben.
Es ist untersagt das Kunden im Bus stehen aus gesetzlichen wie auch versicherungstechnischen Gründen daran muß sich auch der Fahrer halten.
Wir haben natürlich mit dem Fahrer diesbezüglich gesprochen das gehandicapte Personen immer den Vorrang haben.
Hochachtungsvoll
Big Bus Vienna
Great way to see the city and get a…
Great way to see the city and get a guided tour at the same time!
31. oktober 2019
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Svar fra Big Bus Vienna
Dear Ronda!
Thank you for your great feedback and that you liked our service !
Best regards
Big Bus Vienna
It was good time in my short visit to…
It was good time in my short visit to Vienna and I used Big Bus to manage my time effectively and see the places much as possible. I hope I have covered almost the places and thank you for everything. I will choose big bus in my next tour as well.
28. oktober 2019
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Svar fra Big Bus Vienna
Dear Sujeewa Ratnayake!
Thank you very much for your positive feedback.
We are glad you found our tours of good coverage and that you have used both of our routes as they cover all there is to see in central Vienna.
We look forward to seeing you in any of our other Big Bus destinations.
Kind regards
Big Bus Vienna
Very good commentary
Very good commentary, very helpful staff.
Regular buses.
27. oktober 2019
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Svar fra Big Bus Vienna
Dear Keith Bradley!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed our recorded commentaries about our city and staff was helpful.
Hope to see you again on a Big Bus soon
Kind Regards
Big Bus Vienna
The best brown bus ever in Europe
The best comprehensive, crystal-clear audio system ever ! It made it so much easier & fun !
Moreover the top area was heated & warm. The windows were clean & none greasy. More clear to observe & see signs. Bus schedule was on time (5-10 mins late ; quite forgivable). Bus drivers were friendly ( no bad attitude such as " Je déteste touristes .. non !).
26. oktober 2019
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Svar fra Big Bus Vienna
Dear Michael Smith!
Thank you for your rating, and kind words! We are glad, you were satisfied with our services. Indeed, Big Bus Tours is a great possibility for people to explore the most important things of the city easier!
Kind Regards
Big Bus Vienna
Estábamos con el tiempo limitado e …
Estábamos con el tiempo limitado e Viena, el Big Bus fue ideal para mostrarnos la ciudad en nuestra breve estancia, totalmente recomendado.
22. oktober 2019
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Svar fra Big Bus Vienna
Dear Jenniffer!
Great to hear you enjoyed your experience with us in Vienna. Thank you again for choosing Big Bus and taking the time to leave us a review.
Hope to see you again onboard soon
Big Bus Vienna
Excelent job!
21. oktober 2019
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Svar fra Big Bus Vienna
Dear Cristina Militaru!
Thank you for your great feedback!
Best regards
Big Bus Vienna
Vienna in 1 day
Only visited Vienna for 1 day, apart from the very centre ( because it was lively weather we decided to walk that part) it would have been impossible to see so much of the city without Big Bus. First class service!!
18. oktober 2019
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Svar fra Big Bus Vienna
Dear A.Norrie!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed your tour.
Hope to see you again on a Big Bus soon
Regards
Big Bus Vienna
Poor service from staff
The service ran late from a few stops and since I was only there for one day it affected my time. On the last leg while trying to make my way back to the main train station in Vienna the Big Bus driver gave me wrong information causing me to miss the last bus. This was very frustrating, I then had to find my own way back to the station by the local tube and because I got there later than planned my train ticket home was way more expensive. Overall it was a very inconveniencing experience.
14. oktober 2019
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Svar fra Big Bus Vienna
Dear KLASSI_LEE!
Thank you for your detailed feedback.
We are sorry that we could not fulfill your expectations.
Please apologise for any inconvenience we may have caused while travelling with us. We will be investigating your feedback within our team to pin point what the issues you have reported.
We hope you give Vienna a second chance.
Kindest Regards
Big Bus Vienna
Really enjoyed it!
I must admit that the tour looked a little pricey at first but I decided to book the 48hr tickets anyway and was not at all disappointed. We did both the red and blue routes in one day, and the walking tour the next. Good value for money.
12. oktober 2019
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Svar fra Big Bus Vienna
Dear Mr. Sparrow!
Many thanks for your great feedback. Nice that you did what is the best for everybody comes to a city first time – use big bus and explore the whole city and listen to the commentaries to get all the information about the places you see. Thank you!
Hope you explore the next city also with Big Bus!
Kindest regards
Big Bus Vienna
Best sightseeing vehicle in vienna
It was amazing what you see on the blue and red tour, one of the best ways to get a feel of vienna
9. oktober 2019
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Svar fra Big Bus Vienna
Dear Karl P Hirschmanner!
Great that our service worked out very well for you as it is our goal to make customer happy and give them a good overview about Vienna.
Hope to see you again at any other Big Bus destination worldwide.
Regards
Big Bus Vienna
This was a complete waste of money
This was a complete waste of money. Trundle round in the traffic with out of sync commentary, nothing to inspire us to hop off at all. My advice is to walk it and see the lovely buildings close up.
6. oktober 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
Dear Mary Quilter!
Thank you for your time dedicated to write us your feedback. We are sorry we could not fulfill your expectations. Please accept our apologies for this inconvenience during your travel.
Nevertheless we hope you did enjoy your time in Vienna.
Regards
Big Bus Vienna
Big Bus ...gerne wieder
Tolle touren..super freundliche Fahrer
5. oktober 2019
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Svar fra Big Bus Vienna
Lieber Harald!
Vielen Dank für das kurze aber überaus positive Feedback.
Wir freuen uns sehr dass Big Bus Tours Vienna zu einer tollen Zeit in Wien beigetragen hat!
Liebe Grüße
Big Bus Vienna
Great value and terrific way to explore…
Great value and terrific way to explore the city. We've used Big Bus in Vienna, Rome and Los Angeles, great experience every time.
24. september 2019
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Svar fra Big Bus Vienna
Dear John!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed your tour.
Hope to see you again on a Big Bus soon
Regards
Big Bus Vienna
Narrative is useless and not…
Narrative is useless and not synchronized to current position of Bus. Wait times are too long. Circuits are too long if one wants to go to a specific location......Save your money....Walk if close...get a cab if far..
23. september 2019
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Svar fra Big Bus Vienna
Dear Jacques Beser!
Thank you for your feedback. Please apologise for any inconvenience we may have caused while travelling with us
Please note that we take your report very serious and we will make sure this issue does not repeat in the future.
We hope you give Vienna a second chance!
Kindest Regards,
Big Bus Vienna
I have done the hop-on hop-off bus in…
I have done the hop-on hop-off bus in many cities in Europe and this one in Vienna was horrible I didn't even do the second half they didn't stop at any major points of interest. It was horrible I wish I had my money back I will never recommend them or use them again. Linda mostyn
21. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
Dear Linda Mostyn !
Thank you for your feedback. Please apologise for any inconvenience we may have caused while travelling with us. As there was a big demo going on we could not run our normal service but it was not in our hand, sorry again.
We hope you give Vienna a second chance!
Kindest Regards,
Big Bus Vienna
Great way to explore the city and see…
Great way to explore the city and see all the main landmarks.
19. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
Dear James!
Thank you for taking the time to leave us a short review. Really glad to hear you enjoyed your tour.
Hope to see you again on a Big Bus soon
Regards
Big Bus Vienna
Great Experience with Big Bus Vienna
We were quite impressed with Big Bus Vienna. Enjoyed the commentary, very informative and nicely mixed with wonderful music. The bus stops were nicely spaced out for the most part and included ideal spots to walk around and even walk from one stop to another.
We bought our tickets online and had them ready on our phone for the agent once we got to the bus stop.
The staff were friendly and helpful. We would recommend this company to our friends.
15. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
Dear Dan Village!
Thank you for choosing big bus and taking the time for writing such a detailed and very positive feedback about our service.
We are glad you enjoyed your experience with us.
As our goal is to show to our customer as much as it is possible from Vienna from our busses and that you did find it very useful.
We hope to see you again at any other big Bus destination worldwide.
Kindest Regards
Big Bus Vienna
Big Bus Tours hat einen sehr hohen…
Big Bus Tours hat einen sehr hohen Standard und immer freundliches Personal. Egal wo auf der Welt.... Ich würde mich immer wieder für die Big Bus Tours entscheiden.
13. september 2019
Anmeldelse skrevet uten oppfordring
Svar fra Big Bus Vienna
HI Sabrina K!
Vielen Dank für diese tolle 5 Stern Feedback für Big Bus !
Wir freuen uns zu lesen das unser Service bei den Kunden gut ankommt.
Liebe Grüße
Big Bus VIenna
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