biBerk Business Insurance Anmeldelser 

Matt made it very easy for me to buy a commercial insurance policy! He walked me through it while I was sitting in traffic!
Highly recommend him!

Justin made the process easy, and he is very knowledgeable! 5 STAR SERVICE

JoAnna was very friendly and professional. Several people tried to capture the sale. I refused every offer and waited for a return phone call from Joanna. Very pleased with the service she provided. I will definitely refer her!!!
Thanks
Rich P

this took all of 5 minutes JoAnna was great and really walked me thru everything step by step

Working with somebody that knew what he knew everything about my insurance policies and what I needed thank you

Matt Thompson was very professional and easy to understand. The process was not complicated and I very much appreciated his help navigating me thru the needed requirements for my particular buisness.

Justin made sure my new policy was set up correctly for what I needed. Everything was taken care of in a timely manner. Thank you Justin.

Matt Thompson did an awesome job getting me taken care of.
He's on point, and very professional.

Give him a raise!
Thank you,
Brian

a live person answering the phone! Justin was so helpful, quick (pulled up a previous transaction that I hadn't even finished) gathered the information from that and made it so easy. I am so excited to have both insurances with you. Justin was clear, concise, and efficient.

I recently inquired with Biberk to get business policies set up, my agent Matt was a great help and walked me through the process seamlessly.

Very quick and understood deliverables

Justin was the best help ever will be using him every time 🔥🔥🔥

I was on the phone for HOURS trying to find worker's comp for a film production and when I got to biBerk, I actually found people that were HELPFUL and made the process simple. I worked with Brittany Trotman first, and she was AMAZING. And then I worked with Luisaida Medina and she was great too. So, my calculations have determined that this company is pretty awesome and hires some pretty awesome people.

Justin was great he was very professional and patient with me

Now after giving notice that I wanted to cancel my bi berk policy, the company made a mistake and cancelled it one month before my requested date, jeopardizing my last commission before I retire. Isn't that nice? Its obvious one hand doesn't know what the other hand is doing. That's standard operating procedure with every insurance company I have ever worked for or had business with. Executives live in luxury, everybody else..........comes and goes looking for a better job.

Worst Insurance Experience I've Ever Had
I rarely leave negative reviews, but after more than two weeks dealing with biBERK, I feel obligated to warn other business owners.
All I needed was a quote for my transportation company. What should have been a simple process turned into weeks of frustration, wasted time, and endless follow-up calls.
I spent hours and hours on the phone and exchanging emails, only to hear the same scripted response over and over again: “Please allow 72 hours.” Every time those 72 hours passed, there were no answers, no updates, and no progress. Just more delays.
Even worse, when I asked to speak with a supervisor, I was repeatedly told that someone would call me back within 24 hours. That never happened. Not once. Apparently, supervisors are either unavailable or unwilling to speak with customers. A company that refuses to provide access to management when issues arise shows a complete lack of accountability.
Throughout the process, I received inconsistent information from different representatives, making it clear that nobody knew how to properly handle my request. I found myself having to explain the same situation over and over again to different people, with no resolution.
As a business owner, my time is valuable. I don't expect perfection, but I do expect professionalism, communication, and follow-through. biBERK failed on all three.
The most disappointing part is that this isn't a claim issue or a complicated dispute. This was simply a request for a quote. If the company cannot efficiently handle something that basic, I have serious concerns about how they would handle a real insurance problem.
Based on my experience, this is one of the most disorganized, unresponsive, and frustrating companies I have ever dealt with. I would not recommend biBERK to any business owner looking for reliable service or competent customer support.
Save yourself the time, stress, and frustration. Look elsewhere.

Be careful with this company. They are very responsive when writing your policy but their customer service is horrible. Matt set everything up for me, but when I needed help with updating address, he told me he couldn’t help. I was then transferred to customer service only to be told that if it is policy related they need to transfer me to a licensed customer service agent. In all I spent an hour on the phone to make the change. I then get my updated insurance declaration and my premium more than doubles. They added coverage that I didn’t request. I call back, got transferred twice, and then was going to get transferred for a third time. I just told them to cancel. Terrible customer service and you will have to wait just to speak with a qualified person.

Matt was great and made the process for getting my insurance smooth! He was proactive and followed up to rnsuremy needs were met! Thanks Matt!

I was working under a very tight deadline and was incredibly grateful to be connected with Joanna. She not only delivered exactly what I needed but did so quickly, professionally, and with a positive attitude throughout the entire process. She was extremely responsive via both email and phone and took the time to answer all of my questions. Her exceptional customer service and efficiency made a stressful situation much easier. I would highly recommend Joanna and this company to anyone in need of their services.

Wonderful experience. Very knowledgeable and helpful with regards to helping me chose the right policy.