Best At Travel Anmeldelser 

Booked through Gabie Deeks again. Gabie responds very quickly to any request and gets the booking done so efficiently!

As always brilliant service and knowledge of the hotels and destinations
Thank you Scott for all of your help!
Really looking forward to our trip next year

I booked a holiday to Dubai scheduled for May 2026. This was a pre 18th birthday treat for my granddaughter who will be 18 on 25th August. The initial customer service upon booking was exemplary however the holiday was unfortunately cancelled in April due to conflict in the UAE; preventing the holiday from going ahead. I was informed on many occasions that my refund would be paid into my bank wk.beg 17th August. I contacted the travel specialist this week to check everything was in place only to be informed that the refund will now be October!!! Absolutely disgraceful! At no point was I made aware of a change to the refund date. I was advised to email sales operations if I wish to escalate this, which I did 3 days ago, with no response. I have tried calling them; the automated response states to email them! I contacted my bank to see if I could follow it up via a chargeback, however as the holiday was paid via bank transfer the chargeback route doesn’t apply. I am currently outstanding £5,925. I have been unable to rebook an 18th birthday holiday treat for my granddaughter as I have been awaiting my refund. Today I have sent a letter to the sales operations email address outlining my concerns and wishing to escalate this as a matter of urgency. They are not registered with ABTA which I stupidly didn’t realise when I booked; doing a general google search it wrongly states that they are!
Update 18/08: still no response to my emails and letter. I called the main line today and shared my concern again; although the young lady was pleasant and seemed understanding it still doesn’t help me to get my money back this week as agreed. I’ve now been quoted September however no date. Somebody senior really needs to be communicating and actioning!

Gabie Deeks always helpful and knows her stuff superb

I was very happy with the level of service I received.

Gabbie was very helpful and went above and beyond in helping me sort out my trip, as whilst in the process of booking, I had encountered a few problems, which was extremely stressful.

Booked and paid £7000 for a holiday in January, they cancelled in April and they will not pay our money back! No correspondence at all, horrendous company please don’t book with them. Sent 40 emails had two reply’s might get my money back in August now might get it back in September, will not speak to you on the phone as there to busy.

I have been using Best At Travel for over 20 years and I can honestly the service i have received has always been impeccable. Doreen gives a an exceptional service, getting back to me in a prompt manner. I would not go anywhere else.

Luke Tope was amazing! Very patient with all my continual changes! Highly recommend Best At Travel

The staff are extremely helpful and knowledgeable you feel comfortable with them

Gabie always knows exactly what we like and provides an excellent efficient service

I use Best At Travel every year and their service is fantastic. Really helpful team with great knowledge of the destinations. Will not hesitate using them for our next booking

I booked dubai with them for 19th may this year due to the war and travel advice couldn't travel. They have continuous lied about my refund date. I have in writing that it was meant now to be 10th August and still haven't received it and there not responding to me again.
I beg anyone reading this do not book with them they will answer me with the usual response but the fact of the matter is no one should book a holiday and not be able to go and 3 months later still not have there money back. If best at travel carnt refund earlier than 3 months they should not be in business. Friends who booked with emirates were refunded within 14 days. If you are going to ever book just read this and book with emirates or another company who can refund you if anything goes wrong. The fact of the matter is they have the money back from our flights and hotel and its just ridiculous that it would take so long. This is people's hard earned money they keeping and lying and not responding has just caused me and my family stress. Please do not book with just use someone else

I’ve been loyal customer to Best at Travel for many years and the Customer Service has always been exceptional. Most recently, I needed to change my holiday dates at very short notice and the team went above and beyond to accommodate my request. Nothing was too much trouble and they made what could have been a stressful situation so much easier. I’m incredibly grateful for all the help and in particular Clare the excellent General Manager who instills such good morals into the business and it certainly shows in all the staff there. I wouldn’t hesitate in recommending Best at Travel to family and friends as they are certainly the best!!!

Excellent service from Sunny on all aspects of our plans and prompt responses.

We have been booking our holidays with Best at travel and their holiday expert, Sunny for quite a while. His service and knowledge is second to none. Every detail is considered, resulting in a great holiday every time!

Maria was great. She spent some time getting my holiday correct as I kept changing resorts and hotels. I finally decided to book and she got me a good price that I could not find else where.

Billy always goes above and beyond

Had holiday to Dubai cancelled in April because of the Middle East crisis. Even though I should have received a refund in 14,days, I was told that it would not be possible to do until the week commencing 20 July. I accepted the explanation that they were going to be especially busy because of this. Anyway, that week came and went…no refund made as promised.
I have tried to phone but they tell you to email, which I have done 3 times since. Apart from the automated response, no follow up has happened whatsoever. It is not possible to speak to anyone in the company, even though you can get through to teams selling holidays…and they advise it is not their remit.
I am trying to sort out refunds out with my bank as well as via credit cards that were used. However, given I used a number of different methods, this is proving somewhat stressful and onerous.
I didn’t expect to have any special treatment because of it, but I would have hoped that they would have shown some understanding and empathy after my wife sadly passed away earlier this year. Sadly, the service I have received is simply awful, non-existent in fact.
I have never given a review of anything in my life to date, but even at 58 there’s a first time for some things. I’m sure those who are responsible for this shambles of a company sleep well, but sadly I am not…

I’ve had a great experience booking with this company. Warren has always been really helpful, friendly and quick to answer any questions. The holiday I booked through them was brilliant and I’ve already got another one booked for next year. Once I booked with them, I never looked back. I honestly can’t see myself using another travel company. Highly recommend!

Quotes were sent quick
Prices were great
Customer service was great