Best At Travel Anmeldelser 

Matthew S was brilliant very patient and tried hard to ensure we got everything we wanted at a great price. He was courteous, efficient and kept on top of responding promptly thank you!

The phone was answered immediately. Luke answered my inquiry with great knowledge. Within 15 minutes, several resorts were emailed to me for me to choose from. The whole inquiry was treated with great professionalism.
The next day, I spoke to Anjam and booked our holiday; once again the whole process was very professional.
I would definitely recommend Best at Travel

I found Best at Travel online as I was looking to book a multi-city Thailand holiday. My booking was managed by Warren Jackson who was excellent, very knowledgeable about Thailand, provided good advice and quickly prepared itineraries within the same day for me to review. He was friendly, understanding and excellent customer service probably one of the best travel agents I have dealt with in a long time! Booking process was easy and clear. Highly recommend.

Best at Travel are super helpful and more than happy to re-quote numerous times to reach the perfect holiday package. This is our second time using them and cannot recommend them enough. They are also very competitively priced.

This assessment is for the process of booking a holiday. Neil Skeet was super efficient and the process was completed painlessly and well

THESE ARE GOING OUT OF BUSINESS!!!! DO NOT BOOK WITH THEM!!!

Like many others I am awaiting a refund from over 3 months ago!!! Numerous emails and the same ignorant replies saying they can’t process the refund until August 17th which has now passed and no communication to inform me of any delays.

Absolutely disgusting behaviour! They are illegally now keeping my money which should have been refunded 3 months ago.

The only solution now is a chargeback and to contact the Travel Ombudsman. These need to be reported.

———————————
UPDATE

Please accept our sincerest apologies that we have not been in touch before now.

Unfortunately, due to the amount of refunds we have had to process from the beginning of March there is a backlog, which we are trying to work through as quickly as possible. We are aware you were advised that your refund would be processed week commencing 17th August and we are truly sorry we were unable to process your refund in the timeframe previously provided.

Due to the backlog your refund is now logged for September. We are awaiting the exact date from management so this information can be communicated to you as soon as possible.

ABSOLUTE SCAMMERS

These clowns have no money to pay refunds back.

Matthew was unbelievably helpful and patient with my ever changing requirements and really listened to what was important to us about a holiday. Didn't feel at all pressured and truly felt like he had found us the best deal he could. Very impressed so far with the service

Gabby arranged our holiday last year finding us a place we really enjoyed.We decided to use best at travel again this year and whilst Gabby was out of the office Maria coped admirably.Both girls are friendly,helpful and efficient and we have booked once again.Based on our experience we would not hesitate to recommend best at travel to other people.
Barry and Ann Turner

Holiday cancelled by them. Still waiting on a 7.5k refund, 20 weeks later. Nobody can give us an answer on when we’re getting our money back.

They try to people please by telling you pure lies, dead lines come and go with no explanation. Totally awful company, unless of course you’d like to book!

You cannot talk to anyone because “the lines are busy”.

The law specifies all monies should be repaid in 14 days. 20 weeks is just not acceptable.

They tell you not to do a charge back as that will delay it further. This was supposed to be a trip of a lifetime instead it’s the worst nightmare ever

Update
It’s took a while but we have now received our full refund .
So all I can say is hang on in there folks .

Also waiting for my refund! Cancelled in June and was also told my refund would be processed on the 10th August, but to also allow a further 5 days for it to come through. Funds did not come through on the 10th August or 5 days later. Obviously I followed up with my agent and she advised, that there is a delay on refunds and it will be processed in September. Don’t know when in September, as I have not been given a date! I have emailed salesoperations@ directly and I am still awaiting for a reply.
Honestly, quite shocking! They demand their payments by specific dates, but when it comes to refunding, they cannot value the customer enough to refund customer’s money back at a reasonable and respectable timeframe.
Very disappointing and would appreciate that the Manager can contact me and reply to my email urgently.
Helen

We have waited over 3 months for a refund from a holiday in May, despite numerous times chasing, we were advised it refund would be 17th August, now they have written to say 7th September. Absolutely disgusting trying to retrieve money.
We have used these a few times previously, but never again.

@bestst travel- yes your manager called me, only after I had complained, the fact of the matter is, her apology doesn’t change the fact that you have not kept your side and given the refund at the agreed date!!
Why should u be grateful that someone has. Asked me. If I hadn’t of called and complained no one would have contacted me

Fantastic customer service

Gabie, Robert and Hubert have all been very helpful and informative.

Incredibly efficient. This is the 4th time we book our holiday with them

Great service so far, especially from Anjam. It was a long day finding the right hotel, but nothing was too much trouble and the deal agreed in the end was really good. Thanks again, and fingers crossed it keeps running this smoothly. One suggestion for anyone looking, get a good idea of the area and hotels first. 👍

Herbert was excellent. He organised things just as we asked and kept a smile in his voice at all times. We are now looking forward to a wonderful holiday. Thank you Herbert.

Booked through Gabie Deeks again. Gabie responds very quickly to any request and gets the booking done so efficiently!

As always brilliant service and knowledge of the hotels and destinations
Thank you Scott for all of your help!
Really looking forward to our trip next year

I booked a holiday to Dubai scheduled for May 2026. This was a pre 18th birthday treat for my granddaughter who will be 18 on 25th August. The initial customer service upon booking was exemplary however the holiday was unfortunately cancelled in April due to conflict in the UAE; preventing the holiday from going ahead. I was informed on many occasions that my refund would be paid into my bank wk.beg 17th August. I contacted the travel specialist this week to check everything was in place only to be informed that the refund will now be October!!! Absolutely disgraceful! At no point was I made aware of a change to the refund date. I was advised to email sales operations if I wish to escalate this, which I did 3 days ago, with no response. I have tried calling them; the automated response states to email them! I contacted my bank to see if I could follow it up via a chargeback, however as the holiday was paid via bank transfer the chargeback route doesn’t apply. I am currently outstanding £5,925. I have been unable to rebook an 18th birthday holiday treat for my granddaughter as I have been awaiting my refund. Today I have sent a letter to the sales operations email address outlining my concerns and wishing to escalate this as a matter of urgency. They are not registered with ABTA which I stupidly didn’t realise when I booked; doing a general google search it wrongly states that they are!
Update 18/08: still no response to my emails and letter. I called the main line today and shared my concern again; although the young lady was pleasant and seemed understanding it still doesn’t help me to get my money back this week as agreed. I’ve now been quoted September however no date. Somebody senior really needs to be communicating and actioning!