I joined for a month only and they started to charge my account the following month, they went from charging me for the 1st month 16 USD to 39 USD. I cancelled my subscription 2 weeks into the subscr... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First I paid a few dollars for a trial, seemed I missed the part about a subscription. Later I get charged $39usd, for something I didn't use. The AI response to my emails was frustrating, but after s... Vis mer
Selskapet har svart
I found the daily interaction with the App kept me on task. Once I’d adjusted my sleep and eating pattern the journey was quite enjoyable. The daily menu was mostly very delicious. Looking ahead I cou... Vis mer
Selskapet har svart
Avoid this service at all costs. They lure you in with a trial and then automatically charge an expensive monthly fee. The worst part is that they make it impossible to unsubscribe. There is no c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Kontaktopplysninger
2,2
Under middels
235 anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Best.me
Hello Nora,
Thank you for your feedback, we’re sorry to hear that the cancellation process felt frustrating.
Cancellation is available through your account settings, but we understand it may not always feel straightforward, and we’re continuously working to improve this experience.
We’re glad to see that our support team was able to assist you and resolve the situation. 💚
- Best.Me Team
COMPLETE scam
COMPLETE scam. Don’t be fooled! There’s no place to cancel in app or website. I sent an email canceling and each time it came back BLOCKED. I clicked something else according to their instructions and got scammed when yet another charge. I’ll be telling everyone and reporting them as well.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Diane,
We’re sorry to hear about your experience, we understand how frustrating this situation must feel.
Cancellation is always available through your account settings, and additional options shown along the way are entirely optional. We understand that this may not always feel clear, and your feedback is important for improvement.
We’ve identified your case, and our team will be reaching out to you via email as soon as possible to review everything in detail and assist further.
- Best.Me Team
Scam
The ad described the app to help and guide you with fasting. All it does is show you an intermittent fasting clock that you choose. It doesn’t suggest one. And it’s one of those that has a million add ons and takes forever to get through because it wants you to add things to pay more. They won’t refund me after I quickly realized it was just a scam site. And it had signed me up for a monthly charge so be sure to go in and cancel. It doubles in price and will auto charge you.
Their team replied saying they can’t refund because it is a digital product. And you have to pay extra for anything they said in the reply below
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Megan,
Thank you for sharing your feedback, we’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that our program offers personalized fasting guidance based on customer input, along with optional additional features that can always be skipped. These are not required to use the core functionality.
We can also see that you’ve been in contact with our support team and have already received detailed explanations regarding your concerns.
- Best.Me Team
Terrible
Terrible. I cannot cancel! It is impossible. I sent an e-mail 24 hours before getting charged and of course got no response and they are trying to charge my bank. It is so ridiculous. It is a scam.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Adriana,
We’re sorry to hear about your experience, we understand how frustrating this situation must have felt.
Cancellation is always available through your account settings, and we’re here to assist if anything feels unclear or difficult to locate.
We can also see that you’ve been in contact with our support team, and your case has already been reviewed and resolved via email, including clarification of your subscription status.
- Best.Me Team
I have some issues
I feel scammed. I selected a one-month subscription for €12. Before the full month had even passed, I was charged €30 today. It was impossible to cancel the subscription. The app also works poorly and does not function properly.
This is misleading and unfair to users. Do not subscribe. They replied that they would not issue a refund in my case, even though I would never have agreed to a €30 monthly subscription. How can money be charged from my personal card without my clear consent?
There was no clear information that this was a long-term recurring subscription. The app itself is not worth it — the same recipes are repeated and the content is very limited. There was also no reminder that a payment was approaching.
Overall, this feels like a deceptive practice.
I am waiting now for refund. The client support answered to my case. I hope they will solve my problem.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Ieva,
Thank you for sharing your experience, we’re sorry to hear that this situation has been so frustrating.
We’d like to clarify that subscriptions renew automatically unless cancelled beforehand, as outlined during signup and in the Terms of Service accepted at registration. Cancellation is available through your account settings, although we understand it may not always feel straightforward.
We can also see that you’ve already been in contact with our support team. They will follow up with you as soon as possible to review your case in detail and provide further clarification.
- Best.Me Team
AVOID BEST.ME AT ALL COSTS!!!!
AVOID BEST.ME AT ALL COSTS!!!!
I do not have a subscription / account with this company, yet I have had multiple transactions debited from my account by BEST.ME FASTING.
I will be reporting the company for fraud.
I have been trying to contact the company for the last 3 weeks to get this resolved but still unsuccessful.
After reading numerous negative reviews about the company it seems that it is a complete scam - subscription or not.
Support team - so far, non existent!!!!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
We’re sorry to hear about your experience, we understand how concerning this situation must feel.
Please note that charges cannot be processed without entering payment details and confirming a purchase. That said, we take concerns like this seriously and would like to review your case in detail.
We can see that you’ve already been in contact with our support team, and they will get back to you as soon as possible to assist further and clarify everything.
- Best.Me Team
Absolute scam
Absolute scam, which I sadly realised too late. In the FAQ there is a screenshot how and where to cancel your subscription but in reality that menu point does not exist...ridiculous.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Gábor,
Thank you for sharing your feedback, we’re sorry to hear about your experience.
Cancellation is always available through your account settings, though we understand that it may not always appear as expected in certain cases. This is something we’d want to review more closely.
We can see that you’ve already been in contact with our support team, and they will follow up with you as soon as possible to assist further and clarify everything.
- Best.Me Team
Once again I fell for a Facebook ad
Once again I fell for a Facebook ad! My entire experience was ridiculous, when trying to get a diet plan, I just kept getting rerouted to upgrade. They continually wanted more and more money! I fortunately paid with PayPal and I was able to get my money refunded from them but I am still unclear as to whether or not my subscription is cancelled. BEWARE!
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Lila,
Thank you for sharing your experience, we understand how this may have felt frustrating.
We’d like to clarify that any additional offers shown during the process are entirely optional and can always be skipped. They are not required to access the main plan.
We can also see that you’ve been in contact with our support team, and your case has already been reviewed and resolved via email, including clarification regarding your subscription status.
- Best.Me Team
I had an issue with my account due to…
I had an issue with my account due to an incorrect email address. The support team resolved my problem very quickly—it was truly excellent.
23. mars 2026
Svar fra Best.me
Hello Pantea,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re glad to hear that the issue with your email address was resolved quickly and that our support team could assist you efficiently. Providing timely and helpful support is something we truly strive for. 💚
If you ever need anything else, we’re always here to help.
- BestMe Team
Another scam company
Another scam company. I signed up for a trial then clicked upgrade to check the prices and I was charged $19.95 3 times. I disputed this with PayPal but they were useless and stated their terms and conditions show the sign up was correct. There’s no customer services. I’m sure they will answer here but as usual it means nothing. Do not use this app anything you touch to take a look they charge $19.95.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Lia,
We understand how frustrating this experience must have felt, especially when it seemed like charges were applied unexpectedly.
To clarify, after the initial checkout, you may be presented with additional optional services. These are entirely separate from the main plan and are only activated if they are selected and confirmed. They are not included by default and can always be skipped.
We can see that our team has already provided you with a detailed explanation via email, outlining how these selections and charges occurred in your case.
- BestMe Team
Not Recommended
That is really strange app.
You can’t find cancel Subscription easily and trying put the way I pressed a button and immediately 20€ deducted from my account!
Never again!!!
Also when you want to unsubscribe there are comments coming up giving you feeling’s like ashamed to stay in your current weight!
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Selma,
Thank you for your feedback. We’re sorry to hear that your experience felt frustrating.
We’d like to clarify that cancellation is always available through your account settings, and while the process may include a few steps to confirm your request, it should not prevent you from completing it. If any difficulty occurs, our support team can assist directly.
Regarding the charge you mentioned, additional services within the platform can only be activated through user interaction and confirmation, they are not applied automatically.
We also take your feedback about the messaging during cancellation seriously, as the experience should always feel clear and supportive.
We can see that our support team has already responded to you via email with detailed explanations, and we hope this has helped clarify the situation.
- Best.me Team
Friendly helpful Best.me
Due to increasing cost of living, I needed to cancel my membership. Best.me’s response time during cancellation, process was friendly and prompt. Thank you.
21. mars 2026
Svar fra Best.me
Hello Robin,
Thank you for taking the time to share your experience with us. We completely understand how important it is to make decisions based on changing circumstances.
We’re really glad to hear that your experience with our support team during the cancellation process was friendly and prompt. That’s exactly the level of service we aim to provide.
If you ever decide to return in the future, we’ll be here to support you.
- Best.me Team
Beware!.READ EVERYTHING CAREFULLY BEFORE COMMITTING
Beware!.. this is a scam just as other users have written about.
DO NOT SUBSCRIBE TO ANYTHING with this company!
Sneaky and underhanded with deliberately confusing subscription processes- and then have the audacity to come back at you for not reading their purposefully convoluted and hard to find fine print! Your problem not theirs! Disgusting behaviour.
Absolute rip off!
They have just asked for more information from me… even though I have emailed them 3 times ( no response) and will be reporting them for taking money out of my PayPal account without my knowledge- my supposed ‘subscription’ after a 1 month-
only sign up!! SERIOUSLY!!
UPDATE… a refund has been provided and my issue around this subscription process has been resolved. Thank you!..however this whole situation could have been avoided if your online subscription process was less confusing and any recurring costs were highlighted.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
We’d like to clarify that subscription details, including pricing and renewal terms, are presented during the checkout process prior to purchase. That said, we understand that this information can sometimes be overlooked, and we appreciate you raising your concerns.
We’re also very sorry for the delay in our response. Our support team has been experiencing higher-than-usual volumes, which has impacted response times. To help us locate accounts more quickly, we sometimes request additional details via Trustpilot, so we can provide faster response to your inquiry.
That being said, our Customer Experience team has now reached out to you directly and provided a resolution.
If you have any further questions or need assistance, please don’t hesitate to reach out, we’re here to help.
- Best.me Team
Svar fra Best.me
Hello,
Thank you for taking the time to share your feedback. We’re really glad to hear that you had a positive experience with our customer service.
It’s great to know our team was able to support you when needed, we’ll be sure to pass your kind words along to them.
If you ever need anything else, we’re always here to help.
- Best.me Team
A shocking scam company who lure you…
A shocking scam company who lure you into a discounted 7 day trial (which in law means you have a coolng off period during which they should refund your money) . However, in reality what happens is they immediately charge you for additional services, which you did not sign up for, and there is no way to get your money back or cancel the scam. Eventually, after repeated attempts to contact them, they did send me links to cancel some of the erroneous services but they have point blank refused to refund me almost 50 euros of services which I did not request or use. I have contacted my bank to block them as this scam company continue to charge even after you cancel. Disgusting and despicable scam company and we are pursuing legal avenues to bring them to justice.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
Thank you for sharing your feedback. We’re sorry to hear how upsetting this situation has been and appreciate you taking the time to describe your concerns.
We’d like to clarify that any charges can only be made after selecting a plan and confirming the purchase during checkout, where all pricing details and renewal terms are presented. Any additional services shown are entirely optional and can be declined.
We can see that you’ve already been in contact with us, and that our Customer Experience team has reviewed your case and provided a resolution.
If you have any remaining questions or need any further assistance, please don’t hesitate to reach out, we’re here to help.
-Best.me Team
Svar fra Best.me
Hello Todd,
Thank you for sharing your feedback, we’re really glad to hear you’re feeling great so far, especially in such a short time!
It’s always encouraging to know the program is already making a positive impact early on. We hope it continues to support you just as well as you move forward.
If you ever have any questions along the way, feel free to reach out, we’re here to help.
- Best.me Team
Love the recipes
16. mars 2026
Svar fra Best.me
Hello Rosemary,
Thank you for your kind feedback! We’re really glad to hear that you’re enjoying the recipes, it’s great to know they’re hitting the mark for you.
If you ever have any suggestions or features you’d like to see added, feel free to share them with us anytime! Our team is here to help you reach your goals!
- Best.me Team
You'll end up skint via regular use
An absolute minefield of an app absolutely riddled with one click purchase buttons where a misclick whilst using the app will land you a seemingly endless number of extortionate monthly subscription extras. In following their instructions when trying to cancel a subscription a ended up paying £17/month for a shopping list and £17/month for a fasting timer? I feel like I've been scammed.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Phil,
Thank you for taking the time to share your experience. We’re sorry to hear that the platform felt confusing and that the situation with the subscriptions has caused frustration.
During registration and while using the platform, some additional features may appear as optional offers, but they are entirely voluntary and can always be declined. It’s also not possible to purchase additional services as part of the cancellation process. The situation you describe doesn’t sound typical, so we’d like to review your account to better understand what may have happened and make sure everything is clear.
Please reply to the Trustpilot information request, and our team will be happy to look into this for you and assist further.
- Best.me Team
scam
scam! i ordered a plan for 16 euro and then i was charged 40
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
Thank you for sharing your feedback. We understand how concerning unexpected charges can feel and appreciate you bringing this to our attention.
Payments can only be processed after completing the signup process, selecting a plan, and confirming the purchase with payment details. During registration, additional optional features may sometimes be offered, but these are entirely optional and can always be declined.
That said, we’d like to review your case to understand exactly what happened and ensure everything was handled correctly.
Please reply to the Trustpilot information request, and our team will be happy to look into this for you.
- Best.me Team
Don't waste your time
Don't waste your time. They get you with the low price of the subscription which just basically gets you a clock and weight loss tracker. Literally anything else like workouts, nutrition, coach, prolly writing this review you have to pay for. It's ridiculous. Also, it's impossible to try and cancel. I'm still trying to figure that out.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Jimmy,
we’re sorry to hear that your experience with the service has been frustrating. The base plan includes the core features of the program, while additional options such as workouts, nutrition guidance, and coaching are offered separately for users who want a more in-depth plan.
The subscription can be cancelled directly from the account profile on the website. If you are having difficulty locating this option, please contact us via the Trustpilot additional information form or at feedback@best.me with your registered email, so we can locate your account and assist you.
– BestMe team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.