I joined for a month only and they started to charge my account the following month, they went from charging me for the 1st month 16 USD to 39 USD. I cancelled my subscription 2 weeks into the subscr... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First I paid a few dollars for a trial, seemed I missed the part about a subscription. Later I get charged $39usd, for something I didn't use. The AI response to my emails was frustrating, but after s... Vis mer
Selskapet har svart
I found the daily interaction with the App kept me on task. Once I’d adjusted my sleep and eating pattern the journey was quite enjoyable. The daily menu was mostly very delicious. Looking ahead I cou... Vis mer
Selskapet har svart
Avoid this service at all costs. They lure you in with a trial and then automatically charge an expensive monthly fee. The worst part is that they make it impossible to unsubscribe. There is no c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Kontaktopplysninger
2,2
Under middels
235 anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Took a while to get a proper respoce
Took a while to get a proper respoce. But, got what I needed in the end. Thank you
14. mars 2026
Svar fra Best.me
Melanie,
thank you for taking the time to share your feedback. We appreciate your patience and that you received the assistance you needed.
If you ever have any questions in the future, feel free to reach out to us at feedback@best.me
– BestMe team
How the heck do you cancel this…
How the heck do you cancel this subscription. It went from 19.00 to 49.00. I havent even used it & it's emptying my bank account...
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Cheryl,
we’re sorry to hear about the frustration this situation has caused. Subscriptions can be managed and cancelled through the account profile. If you’re seeing charges that you did not expect or need help cancelling the plan, we would like to review your account and assist you directly.
Please reply via the Trustpilot additional information form or contact us at feedback@best.me with your registered email so we can locate your account and help resolve this.
– BestMe team
Did not order this service
Did not order this service, yet have been charged for 2 months even tho I responded to cancel & get refund. Got NO response at all from 1st request. This company is a money grubber. NO customer service at sll.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Nadine,
Thank you for taking the time to share your feedback. We’re sorry to hear that this situation has been frustrating, and we understand how concerning unexpected charges can feel.
Our plans renew automatically unless they are cancelled beforehand, as explained during registration and in the Terms of Service accepted at signup. Cancellation can always be done directly through your account settings.
Our support team is currently experiencing a higher volume of requests than usual, which may lead to longer response times. Please rest assured that every message is reviewed by a human agent, and we truly appreciate your patience while our team works through all inquiries. That said, we would still like to review your case to make sure everything has been handled correctly and that nothing was overlooked.
Please reply to the Trustpilot information request or contact us directly at feedback@best.me, so we can locate your account and assist you further.
- Best.Me Team
Very understanding customer service…
Very understanding customer service department, so refreshing to interact with such a responsive representative!
9. mars 2026
Svar fra Best.me
Hello Shirley,
Thank you for the kind words, we are glad our customer service team was helpful in resolving your matter promptly.
-Best.Me Team
They were very understanding …
They were very understanding around my situation.
They understood that life changes quickly sometimes beyond our control.
They excepted it and helped me out.
9. mars 2026
Svar fra Best.me
Hello Rachel,
Thank you very much for sharing your experience. We are glad to hear that our customer support team was helpful and resolved your issue.
Take care of yourself, and if you ever decide to step back into your health journey, we are here to support you!
- Best.Me Team
Beware of this company
After choosing all of my ingredients and paying for ONE MONTH only, I received my recipes with hardly any of my choices and with loads I hadn’t selected. When requesting a refund I was told no. I then noticed in my rejection email that they had signed me up for a monthly subscription of $40!!!! Beware of this company!!!!
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Ricky,
we’re sorry to hear that the plan you received did not match your expectations. All plans are subscription-based and the renewal terms are presented during registration before the purchase is confirmed. If the recipes you received did not reflect the selections made during setup or if something about the subscription was unclear, we would like to review your account and clarify the situation.
Please reply via the Trustpilot additional information form or contact us at feedback@best.me with your registered email so we can locate your account and assist you.
– BestMe team
Such a SCAM!!!!
This is completely unacceptable. Their interface is designed to mislead users; placing a subscription button without a clear confirmation step and using tiny, illegible font to hide the price is a deceptive practice. I only clicked the button to explore details, and I was charged immediately because the terms were intentionally obscured. I didn’t accept any refund policy!! Because they just put a button after my first trial purchase, as premium option and they caught me because I thought it will take me to some detail information about the premium option.. they cannot charge anyone with one button click!!!! Because they already have my credit card information doesn’t give them a permission to charge for the extra services that I didn’t confirm to purchase!!! They didn’t want to understand the situation and keep sending the same reply to me maybe 4-5 times… They’re just a scam!!! Don’t trust and purchase their service!! I should check here before I purchase their base trial offer!! They scammed me!!
Addition: still sending a fake reply!! I did send an email after your reply but no accountable response!! Don’t purchase their service and/or make that mistake to explore their service.. they charge your credit card if you sign up for trial… such a fake and scam
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Burcu,
we’re sorry to read about your experience. Purchases require confirmation before they can be processed. If a charge occurred in a way that did not reflect your intention, we would like to review your case carefully and clarify what happened on your account.
Please reply via the Trustpilot additional information form or contact us at feedback@best.me with your registered email so we can investigate this and assist you further.
– BestMe team
I had an issue with my subscription and…
I had an issue with my subscription and the support team took care of it efficiently.
28. februar 2026
Svar fra Best.me
Hello,
Thank you for sharing your experience.
We’re glad to hear the issue with your subscription was resolved efficiently and that our support team could assist you. Your feedback means a lot to us.
– BestMe team
HORRIBLE, UNETHICAL AND DISGRACEFUL
Even giving them 1 star is totally wrong. What an unethical group of people, really disgraceful. I can use very strong words but this is a public platform, that said please do not fall for this even if it is a trial like I did. They will charge you again cos they do not send you a reminder email that your trial period has come to an end. Then on their app there is no unsunscribe button, then they will send you an email with the link to unsubcribe, which will just lead you to your profile, yup the one that has no unsubscribe button. Then you will be in this loop for 24hrs until you decide they are really not worth the €40 you paid. Then you will cancel your credit card and get a new one. This is after you have had a very bad headache caused by this run around. So unethical. Also, there are so many things you must purchase within the app, not worth your time. A horrible bunch of people who I have no idea how they sleep at night. Imagine working at a place like this! SO RUN AND NEVER LOOK BACK. ALL THEIR COMMENTS ARE HORRIBLE EXCEPT THE ONES THEY BOUGHT. YOU CAN TELL THAT THE GOOD COMMENTS ARE FROM THE EMPLOYEES OR FAMILY AND FRIENDS. SO RUN AND NEVER LOOK BACK.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
we’re sorry to read how frustrating this experience was for you. To clarify, the trial period is paid and renews into a subscription unless cancelled before the renewal date, which is explained during registration prior to confirming the purchase. The subscription can be cancelled through the account profile, and if you were unable to locate or complete that step we would like to review your case and understand what happened.
Regarding your comment about reviews, Trustpilot operates independently and applies verification processes to ensure feedback comes from real users of the service. We can assure you that we follow all Trustpilot transparency and integrity rules and we have no control over the review sharing and approval on this platform.
If you’re open to it, please reply via the Trustpilot additional information form or contact us at feedback@best.me with your registered email so we can locate your account and assist you directly.
– BestMe team
Total scam
Total scam. Stay away. If they have your CC number I advice to cancel your CC immediately and get a new one. Impossible to cancel (let alone get refunds) once you're in their system
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Ronald,
we’re sorry to read about your experience. Subscriptions can be cancelled through the account profile, and once cancelled no further renewals should occur. If you had difficulty cancelling or are still seeing charges, we would like to review your account and clarify what happened.
Please reply via the Trustpilot additional information form or contact us at feedback@best.me with your registered email so we can locate your account and assist you directly.
– BestMe team
Amy was extremely helpful and got what…
Amy was extremely helpful and got what I wanted done right away!
4. mars 2026
Svar fra Best.me
Heather,
thank you for taking the time to share your feedback. We’re happy to hear Amy was able to assist you quickly and resolve your request. We’ll be sure to pass along your kind words.
– BestMe team
I absolutely love that I get a timer
I absolutely love that I get a timer, a workout plan and meal plan with recipes. I have already lost 3 lbs in 3 days. Can’t wait to keep going. I love that it also makes me weigh myself every day so that I can see my progress. It just makes me keep going
3. mars 2026
Svar fra Best.me
Andrea,
thank you for sharing your experience with us. Staying motivated and tracking results can make a big difference, so it’s great to hear the app is helping you stay on track.
We appreciate your support and wish you continued success on your journey!
– BestMe team
A big scam and even after trying to…
A big scam and even after trying to cancel my subscription I’m charged £70 a month
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
we’re sorry to read about your experience. Once a subscription is cancelled, no further renewals can occur, therefore, we would like to review your account and understand what went wrong.
Please provide your registered email address via the Trustpilot additional information form or contact us at feedback@best.me so we can locate your account and resolve this for you.
– BestMe team
Purchased the 1 month option on Friday
Purchased the 1 month option on Friday, what a waste of money. Declined all the extras, for €13 I get to click to start fasting and end fasting and a suggested meal for breakfast, lunch and dinner. If you don’t like the meal you can opt to change but you have to upgrade,
I have blocked any further payments to this company, couldn’t be bothered looking for a refund.
Don’t buy this app.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Susan,
we’re sorry to hear that the app did not meet your expectations. The core plan of fasting tracker and personalized meal plan is build to cover the essential plan, while additional features are offered for a more in-depth experience.
If you would like us to review your account or have any further questions, please provide your registered email address via the Trustpilot additional information form or contact us at feedback@best.me and we will be happy to assist.
– BestMe team
Buyer beware
Buyer beware! This is a scam and fraudulent app. Money will be deducted with one wrong click. No refunds provided, no change of mind.
After contacting best.me still not resolution and a curated response. Disingenuous company. Extremely disappointed
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Tracy,
we understand how concerning it is to see a charge you did not expect. Payments cannot be processed without confirmation during the registration flow. If something was activated in a way that did not reflect your intention, we would like to review your account and clarify exactly what occurred.
Please reach out via the Trustpilot additional information form or at feedback@best.me with your registered email so we can examine this properly.
– BestMe team
Svar fra Best.me
Veronyka,
thank you for the positive feedback. We’re happy to hear you’re enjoying our service. We truly appreciate your support.
– BestMe team
Very well made application
Very well made application. Provides valid advice. Actually works.
1. mars 2026
Svar fra Best.me
Kristaps,
we’re glad to hear the app has been helpful and that you’re finding the guidance effective. We appreciate you taking the time to share your experience with us.
– BestMe team
Terrible customer service
Terrible customer service - condescending and insensitive when replying to my concern. Refund policy is ridiculous. App is not worth the multiple monthly fees.
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Jenn,
we’re sorry that your interaction with our support team left you feeling disappointed. That’s not the experience we aim to provide.
We would genuinely like to review your case again and make sure it's handled correctly. Please contact us via the Trustpilot additional information form or at feedback@best.me with your registered email so we can look into this directly.
– BestMe team
They charged me without my consent
They charged me without my consent. I will never purchase anything through instagram again. I signed up for the $7 trial and after sign up they ask you to upgrade to to premium at least a dozen time before advancing you to the the app and giving you the ability to track your fasting goals. I said no every single time. I woke up in the morning to see they changed me $19 which I never consented to nor did I go through the steps of paying through Apple Pay which requires my retina to pay. Scam company and I’m contacting my bank.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Tricia,
we’re sorry to read about your experience. Additional features shown during onboarding are optional and require confirmation before being added. They are not activated automatically. If a charge appeared that you did not intend to approve, we want to review your account carefully and clarify exactly what happened.
Please contact us via the Trustpilot additional information form or at feedback@best.me using your registered email so we can investigate this properly.
– BestMe team
Your complete Understanding of my…
Your complete Understanding of my concern was handled with care. Thank you.
27. februar 2026
Svar fra Best.me
Jane,
thank you for your kind words. We’re pleased to hear your concern was handled with care - that’s always our goal.
If you ever need assistance again, we’re here to help.
– BestMe team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.