I joined for a month only and they started to charge my account the following month, they went from charging me for the 1st month 16 USD to 39 USD. I cancelled my subscription 2 weeks into the subscr... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First I paid a few dollars for a trial, seemed I missed the part about a subscription. Later I get charged $39usd, for something I didn't use. The AI response to my emails was frustrating, but after s... Vis mer
Selskapet har svart
I found the daily interaction with the App kept me on task. Once I’d adjusted my sleep and eating pattern the journey was quite enjoyable. The daily menu was mostly very delicious. Looking ahead I cou... Vis mer
Selskapet har svart
Avoid this service at all costs. They lure you in with a trial and then automatically charge an expensive monthly fee. The worst part is that they make it impossible to unsubscribe. There is no c... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Kontaktopplysninger
2,2
Under middels
235 anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Scam
Scam, somehow they got hold of my card information and started charging my account.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
We’re sorry to hear about your experience, we understand how concerning this must feel.
We’d like to clarify that charges cannot be processed without entering payment details and confirming a purchase. We take situations like this seriously and would like to review your case to understand what may have happened.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will assist you further.
- Best.Me Team
Bad joke of a company.
This is a joke of a company.
If I cloud honestly have given less than 1 star, I would have.
I signed up on a Sunday 5/4, paid for my trial membership and went through the complete signup process.
When all that was done, I was asked to download the app, which I did. Set my username and password and verified my email address. Went back to the app to login and it told me that my login information was incorrect, tried resetting my password and tried to login again, same story, incorrect login details, I retried again, same issue and again, same issue.
I contacted support who sent me a password less login, navigated around the app for a bit to get familiar with it.
My wife asked me about it and I tried to login again but couldn’t.
Contacted support again, explaining that I was unhappy with the login not working and that I couldn’t login to the app.
They said they would take a look at it for me but I needed to cancel my subscription. Told them I couldn’t because I couldn’t log into the webpage or app.
They’ve referred it to the Customer Experience Manager, the most insufferable and insulting person I’ve ever had the displeasure of dealing with who informs me that everything is operating within normal parameters and there’s nothing she can do for me and I am not entitled to a refund.
Really, we’ll see what my bank has to say about that.
This is a scam. avoid, avoid, avoid
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
Thank you for taking the time to share your experience, we’re really sorry to hear how frustrating this situation has been for you.
We understand how concerning it must be to go through the full signup process and then face repeated login issues. That’s certainly not the experience we aim to provide, and we agree that access to your account should be smooth and reliable.
To clarify, the Best.Me program can be accessed through both our web platform and the mobile app, and login details are provided in the registration confirmation email. In some cases, login issues may be related to mismatched credentials or session conflicts, which is why alternative access options like passwordless login are sometimes provided.
We can see that you’ve already been in contact with our support team and that your case has been escalated. Your concerns have been noted, and your case is currently still open, our team will follow up with you via email as soon as possible to review everything in detail and provide further clarification.
- Best.Me Team
I love the experience on netro
I love the experience on netro. Natro has help me helping with all my issues i had !! I love it!
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Jennifer,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience!
We’re glad to hear that Nutro was able to assist you and help resolve your concerns. Providing quick and helpful support is something we truly strive for. 💚
- Best.Me Team
I subscribed for basic program
I subscribed for basic program, and today they charged me 39$ and I didn't even clicked on the app or used i t for some time. I wanted to get refund and they wrote me they could't find me. I have poof of my bank that the money is gone .... very bad. i wanted to unsubscribe and I had to write another email... no answer still...
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Irina,
We’re sorry to hear about your experience, we understand how frustrating this must feel.
Subscriptions renew automatically unless cancelled beforehand, as outlined during signup, regardless of usage. We’d like to review your case to understand what may have happened.
Since we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will assist you further.
- Best.Me Team
great so mutch
4. april 2026
Svar fra Best.me
Hello Andelka,
Thank you for your feedback, we really appreciate it! 💚
We’re glad to hear you’re enjoying the experience. If there’s ever anything more we can do for you, feel free to reach out.
- Best.Me Team
Don’t use them
Don’t use them. Did a week trial for £7 then they took £30 out, I asked for a refund and they refused! Send me a cancellation like which doesn’t work! Total scam
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Georgia,
We’re sorry to hear about your experience, we understand how frustrating this must feel.
We’d like to clarify that subscriptions renew automatically unless cancelled beforehand, as outlined during signup. Cancellation is always available, though we understand it may not always feel straightforward.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will review your case and assist you further.
- Best.Me Team
Clunky cancellation process
Initially, I signed up for the basic plan for one month - happy days. I didn't realise the pricing was in USD... After seeing the plan and deciding one month would be enough to get me on track, I tried to cancel my subscription. I couldn't find the 'Manage my subscription' link as instructed on the website so emailed customer support. Crickets. Two days later, I attempted the cancellation again. No link to my subscription again. While exploring the site and following instructions, the in-app links didn't take me to a confirmation page - rather it immediately took payment for a Premium plan! I got back on email to try to cancel and refund the accidental upgrade. Within an hour, I had a lovely response from Emma with a reversal of the Premium payment and a cancellation of my subscription, as requested. All in all, a good outcome but I was nervous based on other reviews, that I would have a perpetual debit from my account.
1. april 2026
Svar fra Best.me
Hello Kaye,
Thank you for sharing your experience, we appreciate the balanced feedback.
We’re sorry to hear that the cancellation process felt confusing at first and that some steps weren’t as clear as expected. That’s definitely something we’re working to improve. We’re also glad to hear that Emma was able to assist you quickly and resolve the situation to your satisfaction. 💚
Your feedback is very helpful, and we’ll use it to make the experience smoother going forward.
- Best.Me Team
Even 1 star is way too much
Even 1 star is way too much! They are scammers and thieves! I signed for 3 months only for 29$ all together. But a few hours ago I found out they keep charging me 95$ with no consent, and contrary to the agreement! I never used the service! It is all a one big scam to get your money behind your back! Beware!!!
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
We’re sorry to hear about your experience, we understand how concerning this situation must feel.
We’d like to clarify that charges can only be processed after a plan is selected and confirmed during signup, and any renewals follow the terms agreed to at registration. There are no charges applied without this process.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me. When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.Me Team
Sign up for fat shaming…
I signed up for this just today. The hard “upselling” begins right away. I quickly realized that continuing forward, they would be charging me nearly $40 per month which I never agreed to. I spent MUCH time trying to cancel any future charges - all while being seriously shamed along the way. When you finally arrive at the page to cancel, their text to you reads “I want to quit, don’t want to save money or get fit now or ever”. What kind of support is that?!?!
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Christine,
We’re really sorry to hear about your experience, especially how the messaging made you feel. That’s certainly not the intention, and we understand why it came across as upsetting.
We’d like to clarify that any additional offers are optional and can always be skipped, and cancellation is available through your account settings.
After you shared additional information, our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.Me Team
Worst up ever
Worst up ever. They only want you to keep upgrading and spending more money
31. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Rosanna,
We’re sorry to hear that your experience felt this way.
Additional features are entirely optional and can always be skipped, while the core program remains accessible without upgrades. We understand how this may not have felt clear, and your feedback is important for improvement.
We can see that you’ve been in contact with our support team, and they will follow up with you as soon as possible.
- Best.Me Team
I wish I had read the reviews before I…
I wish I had read the reviews before I started. It's a scam! Almost everything is an add on charge and even when you pay the extra, service is poor. For example, I stupidly paid €19 extra to get a shopping list, which has no quantities and no nutrional information. I have requested a refund! I doubt I will get it!!
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Christina,
Thank you for providing the additional information, we appreciate it.
We’re sorry to hear that the experience didn’t meet your expectations. We’d like to clarify that additional features, such as shopping lists, are optional and offered separately, and your feedback regarding the content is valuable for improvement.
We can also see that our support team has already reviewed your case, provided detailed explanations, and processed your refund.
- Best.Me Team
Pure Scam
Pure Scam, paid 17€ for a subscription to get my meals recommendation, and when you click to get your shopping list, they charged me extra 20€. Just dont use this, they will try to make you click everywhere and once you click it is paid, no way to get it back. Burn in hell!
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello,
We’re sorry to hear about your experience, we understand how frustrating this must feel.
We’d like to clarify that additional features, such as shopping list, are optional and presented separately after the initial purchase. They require their own confirmation and are not included in the main subscription.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me. When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.Me Team
Solved my request and more.
My request was dealt with very quickly and they went beyond what was expected to resolve my issue and leave me with a positive experience
30. mars 2026
Svar fra Best.me
Hello Sandi,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
We’re really glad to hear that your request was resolved quickly and that our team could go above and beyond to leave you with a positive impression. That’s exactly the level of support we aim to provide. 💚
- Best.Me Team
I signed up and even got a lot of the…
I signed up and even got a lot of the "extras". I wasnt sure what I was getting but I thought if it isnt as promised then I could use the "money back guarentee". When I saw how complicated the meal prep was I knew it wasnt for me. When you read the fineprint there is no Money back guarentee for the "online" component! Which is the whole thing basically. Scam.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Justin,
Thank you for sharing your feedback, we’re sorry to hear that the program didn’t meet your expectations.
We’d like to clarify that our plans, including any additional features, are digital services, and refund requests are reviewed according to the Terms of Service accepted during signup. We understand that some parts may feel complex, and your feedback is important for us to improve.
We’ve been able to identify your account, and our team will follow up with you via email shortly to review your case in more detail.
- Best.Me Team
Read your emails carefully. AI driven.
First I paid a few dollars for a trial, seemed I missed the part about a subscription. Later I get charged $39usd, for something I didn't use. The AI response to my emails was frustrating, but after several emails and a review, a real person replied and was reasonable. Not that straight forward to cancel.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Cathie,
We’re sorry to hear that your experience felt this way, we understand how frustrating this must be.
We’d like to clarify that subscriptions renew automatically unless cancelled beforehand, as outlined during signup and in the Terms of Service. We also want to note that automated replies are only used for basic communication, while all more complex cases are handled by real support agents.
We can see that you’ve already been in contact with our team and that your case is currently open. Our team will follow up with you as soon as possible to review everything in detail.
- Best.Me Team
I have reduced more than is registered…
I have reduced more than is registered actually.
I was 76 when I started am now 71kg
Am so happy.
Thank you.
Please update the right kg i have lost so far in such a short time
29. mars 2026
Svar fra Best.me
Hello Edith,
Thank you so much for sharing your progress, that’s wonderful to hear, and we’re really glad the program is working well for you. 💚
Congratulations on your results so far! Regarding your progress tracking, it can be updated directly in your account so it reflects your current weight accurately.
If you need any help with that, feel free to let us know thru email.
- Best.Me Team
App unavailable in my country
Just paid but unable to even download the app as says unavailable in my region or country. Refund required.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Maria,
Thank you for providing additional information, we appreciate it.
We’re sorry to hear about your experience. Please note that the Best.Me program can be accessed through both our web platform and mobile app. If the app is unavailable in your region, you should still be able to use the service via your web account using the login details from your confirmation email.
As we’re still unable to identify your account, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will assist you further.
- Best.Me Team
Svar fra Best.me
Hello,
Thank you for your kind words, we’re really glad to hear that you find the program simple and doable.
That’s exactly what we aim for, and it’s great to know it’s working well for you. 💚
- Best.Me Team
It is impossible to cancel subscription…
It is impossible to cancel subscription and no support to do it.
Answer from best.me did not solve the problem that it is impossible to cancel subscription.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Rosa,
We’re sorry to hear that the cancellation process felt difficult, we understand how frustrating that can be.
Cancellation is always available through your account settings, and step-by-step guidance can also be found in our Help Center.
We can see that you’ve already been in contact with our support team, who provided you with a direct link and instructions to complete the cancellation.
- Best.Me Team
On-going Nightmare
My experience with Best.me has been an on-going nightmare. Their website does not function properly. I have been trying to cancel for two days and just keep going in circles. It is impossible to contact a person with the company. Contact Us sends you to a Google site asking you to create a Google account. The email is blocked, the "chat" does not work and takes you to an unnecessary page, their email address takes you to another unexpected page filled with descriptions of upgrades. None of the Help links are helpful. Everything just takes you to upgrades. You have to be very careful with the upgrades. They expect you to decline the upgrade rather than choose the upgrade. Also, I did not realize that the upgrade price is a monthly charge rather than a one-time charge. Neither have I received my meal plan yet. Also, I downloaded the app but I cannot log in. I have even changed my password to try to get into the app. I just want to cancel Best.Me.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Best.me
Hello Patricia,
Thank you for providing the additional information, we truly appreciate it.
We’re really sorry to hear how frustrating your experience has been. We’d like to clarify that cancellation is always available through your account settings, and additional features are optional and require confirmation before being activated. We also understand your concerns regarding access, navigation, and clarity of subscription terms, and your feedback is valuable for improvement.
We can confirm that your subscriptions have been cancelled and a full refund has already been processed.
- Best.Me Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.