Beryl Anmeldelser 

The bikes and automation can be hit and miss, but the service is consistently great.

I received a very speedy response from customer support today after discovering a couple of damaged e-bikes. Fault report raised and the fleet maintenance team tasked with repair.
It’s good to receive feedback so soon after reporting an issue. Let’s hope the repair is just as quick.
These bikes are a really handy way to get about without worrying about your own bike being damaged or stolen.

I had a very positive experience with customer support. I was mistakenly charged for a ride, and when I contacted support, Patricia responded quickly and handled the issue professionally. She was understanding and reviewed my case promptly, and the charge was refunded without any hassle. I really appreciate the quick response and excellent customer service. Thank you, Patricia!

Sadly the Beryl bikes often fail to open, fail to lock, or start charging you but havent unlocked etc etc. I have rarely hired a beryl without a problem occurring or having to switch to a 2nd, 3rd or even 4th bike. There’s enough working designs of hire e-bikes now that these problems shouldn’t be occurring so frequently.

Always a quick response, no fuss refund

The agent was very understanding

Very kind people on the line, always there for help

Lizzie was brilliant, rapid clear and helpful.

Absolutely ridiculous they charged me 30 pounds for apparently not locking the bike when the bike lock it's self wouldn't lock and also wasn't even attached to the floor all the locks outside Salford crescent do not work and yet was charged money for something that's not my fault I now have to refer this situation to the ombudsman

very responsive. great work

The worst experience ever. I locked the bike and put the lock on the bottom, but it didn't work, and they charged me an extra 10 pounds. I wouldn't recommend it to anyone again, and customer service was unresponsive.

Had an issue with a charge, small guided talk with bot then a quick and efficient response from a real person who resolved the situation without requiring escalation. Hopefully doesn't happen again but was delt with well.

Super fast response, solved the queries within minutes and very friendly nature.

Unfortunately got a bike that wasn’t working, after reporting it I got a full refund, great straightforward customer service with no nonsense.

Due to the docks for starling bank bikes being full I was unable to leave a bike docked at two of the nearest stations. As it was my first time I needed help but it was late and I had an urgent matter to attend to at home. After already losing time with trying to find a docking station I left the bike at the closer one. I reported the bike there and attempted to end the ride. Beryl wasn’t able to give me any conclusive action of ending the ride and as I already mentioned had an urgent matter I needed to get home to. In the morning I was charged £30 for 25 mins ride. At first the support was worrying but then I was guided correctly and reimbursed fairly. I would say at first the support wasn’t great but then when it was properly investigated I was firstly treated. Good review for support, I still think the e-bikes should be a fairer price. For example £0.05 a minute would be fairer

I have had to talk to the support time several times using the service in the last 6 months due to faulty equipment.
Most of the time you get told you're at fault for not following their exact guidelines, and suddenly you have a 10 pound charge on top of your day.
It is probably a great way to profiteer off a failing local bus service, but it leaves you as a customer resentful of this being your only option.
If I could rate their robotic policy driven conversation any lower; I would.

I had my first ride in a very long time and I must say the whole experience was very easy and smooth. The bike was fast and easy to handle, and the app allowed me to pause the ride for 15 minutes, which was great as I needed to pop into a shop. The online support was immediate and very helpful.
I would recommend purchasing a plan if you intend to hire the bike for longer periods, as otherwise it may become a bit expensive. However, for about an hour of leisure riding it is definitely worth it.

I highly recommend this service. Many thanks. 🚲

They got back to me in a short time

Quick help solved the issue

I ran into a problem with the locks and I got in touch with customer support for help since I got charged a 10£ violation fee and they were very understanding about the situation and refunded the amount