Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great fast efficient service and a personal handwritten note on the packaging paper. Would definitely recommend and great choice of soft cuddly toys of trusted quality brands.
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Service was first class. I ordered a little movie Paddington which was very well packed and a pleasure to unpack. He came very quickly and ordering was easy. The website is attractive and works well.... Vis mer
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They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Vis mer
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Informasjon om virksomheten
Om The Bear Garden
Skrevet av virksomheten
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktopplysninger
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannia
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
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everything was perfect
7. oktober 2025
Svar fra The Bear Garden
Thank you for the excellent review!
Best wishes,
Kate
Really happy with my bear I ordered.
6. oktober 2025
Svar fra The Bear Garden
Thank you very much for the wonderful review, Valerie 😊
Best wishes,
Kate
You always send an order quickly and…
You always send an order quickly and efficiently plus I’m nearly 80 and love bears and have bought a few amazing jellycat ones from you they are the envy of my grandchildren who will get them all one day ……. Thanks for having such a lovely shop !
26. september 2025
Svar fra The Bear Garden
Thank you for the wonderful review, Dolores 😊
Best wishes,
Kate
Amazing service as usual
Amazing service as usual. Very fast shipping and my package always comes with a lovely note from the Bear Garden team ☺️
2. oktober 2025
Svar fra The Bear Garden
Thank you for the wonderful review, Samantha!
Best wishes,
Kate
Really impressed with this company
Really impressed with this company; would purchase again without hesitation. Promptly responded and rectified an error I made without issue.
22. september 2025
Svar fra The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Svar fra The Bear Garden
Thank you so much, Dominic!
Best wishes,
Andrew
Svar fra The Bear Garden
Thank you for the lovely review, Alison 😊
Best wishes,
Kate
Returning customer
Have just bought my third tiger in 4 years from The Bear Garden. Loved by grandchildren. Nicely wrapped and arrive quickly. Great service. Thank you
23. september 2025
Svar fra The Bear Garden
Thank you for the amazing review, Glen!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review, Jane!
Best wishes,
Kate
Best bear shop in the world!
Reliable, helpful and quick - couldn't be better! Always a joy to make an order! Many thanks and looking forward to my next order at your fabulous Bear Shop!
22. september 2025
Svar fra The Bear Garden
Thank you for the wonderful review, Jean! 😊
Best wishes,
Kate
Great service.🌟
Great service.🌟
Loved the little note on the receipt and the stickers.
15. september 2025
Svar fra The Bear Garden
Thank you for the lovely review, Helen!
Best wishes,
Kate
I'm from Japan.
I'm from Japan.
I bought this as a gift for my girlfriend, who is a Teddy bear lover.
She said, "Thank you for the cute little bear."
22. april 2025
Svar fra The Bear Garden
Dear GT,
Thank you very much for taking the time to leave us a review. I am so glad that your girlfriend was pleased with her bear! But were you happy with our service?
Please do get in touch to let me know if there is anything we can do to improve our service, so that we get 5 stars from you should you decide to order from us again!
Thank you.
Best wishes,
Andrew
Beary Fun
This website is always fun to visit as it has such a rich, wide range of products. Even if I don't buy any, I'm always happy after a trip to the Bear Garden.
19. september 2025
Svar fra The Bear Garden
Thank you for your kind words, Ramsey! We are glad that you enjoy the range of characters that we offer!
Best wishes,
Andrew
Fast efficient delivery
Fast efficient delivery. Sustainable packaging and a lovely personal message came with the bear
19. september 2025
Svar fra The Bear Garden
Dear Ann,
Thank you so much for your kind review, and especially for highlighting our sustainable packaging.
Best wishes,
Andrew
Very efficient service
Very efficient service, excellent delivery service.. wrapped with care and attention.
Would definitely purchase again
12. september 2025
Svar fra The Bear Garden
Dear Jane,
Thank you so much for your kind words. Look forward to hearing from you again!
Best wishes,
Andrew
Bashful Bunny
The bashful Teal Bunny arrived quickly. Great quality, loved the card/message inside the box and I know my Granddaughter will be excited to receive on her birthday. I would definitely order from The Bear Garden again, they have an abundance of loveliness.
19. september 2025
Svar fra The Bear Garden
Dear Jean,
Thank you so much for your lovely review. I hope your granddaughter will be very pleased with her new friend!
Best wishes,
Andrew
Fantastic Baloo the Bear
Fantastic Baloo the Bear for my little boy’s first birthday! He absolutely loves his new little friend! Andrew at Bear Garden was so helpful when I emailed with a few questions. Great product and lovely service, thank you!
16. juni 2025
Svar fra The Bear Garden
Thank you for the wonderful review, Kirsty!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the amazing review, Emma!
Best wishes,
Kate
Fast service
13. september 2025
Svar fra The Bear Garden
Thank you for the amazing review, Regina!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review, Patrick!
Best wishes,
Kate
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