Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great fast efficient service and a personal handwritten note on the packaging paper. Would definitely recommend and great choice of soft cuddly toys of trusted quality brands.
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Service was first class. I ordered a little movie Paddington which was very well packed and a pleasure to unpack. He came very quickly and ordering was easy. The website is attractive and works well.... Vis mer
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They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Vis mer
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Informasjon om virksomheten
Om The Bear Garden
Skrevet av virksomheten
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktopplysninger
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannia
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
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very friendly customer service and…
very friendly customer service and staff
very good communication
Quick delivery
Great packaging
and of course adorable bear !
14. november 2025
Svar fra The Bear Garden
Thank you so much, Adele! Really appreciate your kind review!
Best wishes,
Andrew
Svar fra The Bear Garden
Thank you for the fantastic review, Robin 😊
Best wishes,
Kate
Svar fra The Bear Garden
Merci beaucoup, Sylvie!
Best wishes,
Andrew
Excellent service
Excellent service. A very friendly, knowledgeable and helpful staff.
3. november 2025
Svar fra The Bear Garden
Thank you for the amazing review, Suzanne!
Best wishes,
Kate
Perfect as usual
Perfect as usual. Fast, fast shipping. The best bears and kitties anywhere. Leroy is a joy!
10. november 2025
Svar fra The Bear Garden
Thank you for the lovely review, Susan! 😊
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review, Scott!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the fantastic review, Natalie!
Best wishes,
Kate
Very fast service and very knowledgable…
Very fast service and very knowledgable about the bears.
28. oktober 2025
Svar fra The Bear Garden
Thank you for the amazing review, Wendy!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you so much, Julia!
Best wishes,
Andrew
Easy to order
Easy to order, regular updates on where the package was at, informed when it was delivered, I went to the mailbox and there it was! Quicker delivery from UK to Canada than ordering something locally!!
23. oktober 2025
Svar fra The Bear Garden
Thank you for the amazing review, Russell! 😁
Best wishes,
Kate
Great quality products and customer service
I have purchased a lot of bears from the Bear Garden for my own collection over the years but this one was a gift for my neighbour’s little girl.
The customer service is always brilliant and I love the personal touch like hand written notes.
The bears are gorgeous too of course!
22. oktober 2025
Svar fra The Bear Garden
Thank you for the amazing review, Maureen! ☺️
Best wishes,
Kate
Love the store!
Love the store!! Always very first respond for any question and Great service!! Thank you!!
21. oktober 2025
Svar fra The Bear Garden
Thank you so very much, Emiko! Much appreciated!
Best wishes,
Andrew
Smooth
Smooth, trouble-free transaction. Very quick shipping. Always happy to recommend this excellent shop.
17. oktober 2025
Svar fra The Bear Garden
Thank you so much, Alexander!
Best wishes,
Andrew
Lovely product and well packaged
Lovely product and well packaged. Arrived promptly.
10. oktober 2025
Svar fra The Bear Garden
Thank you for the great review, Megan!
Best wishes,
Kate
Beautifully made little mouse and well…
Beautifully made little mouse and well packaged for transport! Thank you.
17. oktober 2025
Svar fra The Bear Garden
Thank you for the lovely review, Agnes!
Best wishes,
Kate
The ability to personalise a message…
The ability to personalise a message and to have it gift wrapped.
14. oktober 2025
Svar fra The Bear Garden
Thank you for the great review 😊
Best wishes,
Kate
Easy pay, quick delivery
15. september 2025
Svar fra The Bear Garden
Thank you for the fantastic review, Gemma 😊
Best wishes,
Kate
What a wonderful company to order from…
What a wonderful company to order from ❤️ received a message after I placed my order to let me know we had missed that days post but that my bear would be posted the next day, which she was and she arrived today, packaged beautifully and with a lovely hand written note attached ❤️ so thoughtful and such a super thing to do ❤️ Rosa is even more beautiful and even more huggable than l imagined and will bring me so much joy as do all my other Charlie Bears 🐻 thank you so much 🥰
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Bear Garden
Thank you for the amazing review, Lisa 😊
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review, Barbara!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the lovely review, Charlotte! 😊
Best wishes,
Kate
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