Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great fast efficient service and a personal handwritten note on the packaging paper. Would definitely recommend and great choice of soft cuddly toys of trusted quality brands.
Selskapet har svart
Service was first class. I ordered a little movie Paddington which was very well packed and a pleasure to unpack. He came very quickly and ordering was easy. The website is attractive and works well.... Vis mer
Selskapet har svart
They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om The Bear Garden
Skrevet av virksomheten
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktopplysninger
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannia
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The service was great as always
The service was great as always. The beautiful bear I ordered arrived quickly and was very carefully packed. I have ordered a number of bears from Bear Garden over many years and have always been pleased with the service and communication about the order.
8. desember 2025
Svar fra The Bear Garden
Thank you for the fantastic review, Rosanne! 😊
Best wishes,
Kate
Great service
Great service. Beautiful bear for my beautiful little grandson. He arrived in time and was exactly what we wanted.
1. desember 2025
Svar fra The Bear Garden
Thank you for the wonderful review, Deborah!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Absolutely fantastic shop
Absolutely fantastic shop! Bear arrived beautifully and carefully packaged. The delivery was super fast and the bear is just gorgeous. Highly recommend this company for the whole package.
8. desember 2025
Svar fra The Bear Garden
Thank you for the amazing review, Abigail! 😊
Best wishes,
Kate
The wolf teddy looked better than the…
The wolf teddy looked better than the photo when it arrived which was a very prompt service, couldn’t be happier thank you
4. desember 2025
Svar fra The Bear Garden
Thank you for the fantastic review, Derek!
Best wishes,
Kate
Excellent customer care
Excellent customer care from Andrew at the Bear Garden - delighted with the Kosen polar bears which will make lovely gifts for some small people. All round superb shopping experience.
3. desember 2025
Svar fra The Bear Garden
Thank you for the lovely review, Sarah! 😊
Best wishes,
Kate
This was good personal service
This was good personal service, and will probably purchase from them again.
2. desember 2025
Svar fra The Bear Garden
Thank you for the great review, Rita!
Best wishes,
Kate
Great service
The bear was beautiful, arrived very quickly and carefully packed. I appreciated the personal message inside. I have been a customer of the Bear Garden for many years and although I now live a long way from the shop, I have purchased online from time to time and always get the best service.
2. desember 2025
Svar fra The Bear Garden
Thank you for the amazing review, Hilary! 😊
Best wishes,
Kate
Well packed and promptly despatched as…
Well packed and promptly despatched as usual
29. november 2025
Svar fra The Bear Garden
Thank you so much, Edward!
Best wishes,
Andrew
Svar fra The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Good source of Teddy Bears etc.
The Bear Garden always send things beautifully packed and have a nice range of products to choose from.
1. desember 2025
Svar fra The Bear Garden
Thank you for the fantastic review, Gillian!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review, Margaret! 😊
Best wishes,
Kate
I purchased the Halloween cat by…
I purchased the Halloween cat by Hermann Bears and it’s absolutely one of the cutest bears! It’s made very well and is a “forever” piece!
Thank you Bear Garden for offering top quality!
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Bear Garden
Thank you for the wonderful review, Cynthia! 😸
Best wishes,
Kate
Couldn’t fault anything well packed and…
Couldn’t fault anything well packed and delivered promptly
27. november 2025
Svar fra The Bear Garden
Thank you for the amazing review, Robert!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the fantastic review, Claire!
Best wishes,
Kate
Svar fra The Bear Garden
Thank you for the great review, Jennifer! ☺️
Best wishes,
Kate
Ben bear was despatched to his new home…
Ben bear was despatched to his new home very quickly. He is supercute and getting lots of cuddles
12. november 2025
Svar fra The Bear Garden
Dear Jean,
I am glad that Ben has settled in well. Thanks for letting us know!
Best wishes,
Andrew
Lovely product
Lovely product, excellently packaged, including a personal note from the packer, and well made.
18. november 2025
Svar fra The Bear Garden
Thank you for the amazing review ☺️
Best wishes,
Kate
What a lovely company
What a lovely company even after forgetting to order a box,they were right in it for me so 100% recommended from me and I’m on to my next purchase
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Bear Garden
Thank you so much, Dawn!
Best wishes,
Andrew
very friendly customer service and…
very friendly customer service and staff
very good communication
Quick delivery
Great packaging
and of course adorable bear !
14. november 2025
Svar fra The Bear Garden
Thank you so much, Adele! Really appreciate your kind review!
Best wishes,
Andrew
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.