BCEE Anmeldelser 

It costs €15 to get ONE official bank statement, either by PDF or by paper.
And you cannot download official statements from your bank app. You have to pay.
All I have to say.

bin seit 1995 Kunde der BCEE habe das private Banking aufgegeben. Bin jetzt wieder "normaler" Kunde.
Und als normaler Kunde selbst nach über 30 Jahren habe ich nun keinen Ansprechpsrtner, den ich telefonisch erreichen kann.

Ganz Härzlechen Empfang vum Här LEAL DOS SANTOS Luis. Een Jonken Personal Banker deen méi wéi kompetent as deen alles esou kloer a mat vill Rou, Gedold erkläert an dobäi sech Zäit hellt. All Respekt fir esou een frëndlechen an sympateschen Matarbeschter!

1 entretien à distance, puis 2 entretiens sur site, à Luxembourg (près de 8h00 aller - retour), avec des décideurs…tout ça, pour recevoir, après 4 relances sur le devenir de ma candidature, un mail envoyé par un robot (impossible de répondre ) me précisant qu’un autre candidat avait été choisie.
Je peux comprendre qu’une autre personne soit choisie, cela fait « partie du jeu », mais j’attendais un minimum de considération après tous ces échanges … (mail d’un humain, au minimum)
Le mieux, 7 jours après, un mail m’est envoyé pour un autre poste (précisant que je n’étais pas joignable pas téléphone, alors que je n’avais reçu aucun appel).
Bref, un service RH dépourvu de communication (pas d’échange entre les interlocuteurs, qui changent tout le temps), aucune considération, et pour clore le tout, une rigidité qui augurait mal de la suite (on rit quand on se brûle, en gros )

Fahrzeuge entsprechen nicht der Beschreibung wie im Inserat. Es werden Reklamationen eingereicht die ignoriert werden. Das unternehmen hält sich nicht an das BGB Handles und Kaufrecht und versucht durch Ihre AGB´s dies auszuhebeln. Das so ein unternehmen noch auf diese Art und Weise geführt werden kann kann ich nicht verstehen.

Je tiens tout particulièrement à remercier Issam, du Service SDI, pour sa disponibilité et son professionnalisme lors de son assistance ce matin et lui en suis bien reconnaissante. M.J.

Des bras cassés incompétents de glaces à l'humeur d'enterrement à éviter.

Also et muss ee schons alles online machen, an da get een als ältere Mensch nach verblöd vun deenen. Et ass allerhand, dee äller Generation get vun der BCEE fir dumm gehaalen , mee durch eis setzen awer do woue se elo sin 😡

This bank is a nightmare for their customers.
I am an expat, I do not receive money from Luxembourg and provide them a certificate for fiscal residence every year. In 2025, Christmas time, they announced me that it will close my account because the document is not valid, even they can verify the validity of this document on the internet.
If you like to have this type of adventure, this is your bank, if not, just run of them.

Tres bonne banque ! Ma beaucoup aider lors du remplacement de ma carte.

Not helpful, slow, stupid. Multiple times they leave me in the dust, I am about to change bank -- yet again.

Ich bin sehr zufrieden mit der Bank, dem Kundenservice und dem online Banking. Online wird sehr schnell auf jede Frage geantwortet. Die Auswahl an Investitionen in ETF, Aktien und Bonds ist riesig. Sie sind jedoch sehr teuer. 1 Kauf kostet min. 30 Euro oder 1%. Die Eigenfonds sind auch teuer mit An und Verkauf kosten von 3%. Ein ETF ist also billiger.

Geld geklaut von Konto Sparkonto

Man wird abgezockt , geklaut und man kriegt keine Antwort auf Beschwerden .

I Applied for a loan to cover some renovation works I’ve done to a house I own. The reason I applied through them is because I am now living and working in Luxembourg, so I can not get a loan in my home-country where my regular bank is located. I am already a client at the bank, but not using my account very actively.

In the process they asked for statements of 2 separate bank accounts I own outside of Spuerkeess. I found this very personal information that does not iffer a lot of value, but since there are no secrets there I’ve provided this information. After a process that took almost a month the loan got declined because my salary is not transferred to my Spuerkeess account. Something they’ve known from the start.

This was an application for a loan that would have been around 6% of my monthly income. Very short-sighted in my opinion. They will never get any more business from me, that is for sure

I submitted over 10 documents for my business account application, and just 10 minutes later, I received a response saying I was ineligible. It's impossible that my documents were thoroughly reviewed in such a short time. To make matters worse, I hadn’t even submitted my annual accounts yet, as I was planning to email them separately. This level of service is completely unacceptable for a bank. If your policies make it so difficult for small businesses to open accounts, you should stop advertising that you offer business banking. Very disappointing.

I am writing to express my deep dissatisfaction with the recent experience I had while trying to resolve an issue with your SNet service. Not only does the system seem to be malfunctioning, but the level of customer support I received was far below acceptable standards.

During my interactions with two separate representatives, I was met with rudeness, lack of professionalism, and a blatant unwillingness to assist. Both individuals seemed unconcerned with my issue and, shockingly, hung up during the calls. This is not the level of service I expect from a bank with a AAA rating.

Fortunately, my third interaction was with Alice Carvalho, who demonstrated politeness and a genuine willingness to help. It’s unfortunate that she stood out because of how poor the previous experiences were.

I trust that this matter will be brought to the attention of the appropriate department, and I hope Franck Fischer is informed of this situation. Your services, while highly rated, should reflect that in every aspect, including customer care.

First, I contacted them by phone in order to know how to open a new account as an expat. They told me that I had all the information on the web and they didn't know why I was calling to information number...
After that, I contacted them by email, because I need my bank account before moving to Luxembourg in order to complete all my new job and apartment documents.
They told me all the advantages about their bank as an expat and that I could do every procedure from my home country.
After two weeks of conversations, they finally told me that I have to go physically to an office in Luxembourg and that they can't help me.
If you are an expat, I recommend not even try to open an account with them.
Calling to the customer service is a lost of time and they are very rude.

Je suis client depuis de nombreuses année mais jamais j'ai eu des problème avec la Banque mais voila deux semaine de ça on ma débiter plus de 1300 € sur mon compte sans préavis , car j’étais avec ma Carte de Crédit en rouge mais quand j'ai contacter ma Banque ils mont répondu que c’était normal ça !

Very slow services to make a reservation waited over 1H on the phone for someone to answer and just overall a bad bank

The worst banking experience ever. Honestly I did not even think about it how bad this bank could be. The point is that from the day I received my card it was not working. I had been telling them for week and they kept saying it would be working at shopping check out. But it did not, I picked stuff for my dinner and guess what I could not pay. The card simply was not working, neither my Apple Pay, not even atm.
I had no cash with myself and as I called them they said they don’t know when it was going to be solved, it was the year 2021 not 1900, they did not have 24/7 costumer service