Banggod Anmeldelser 197

Nada recomendable servicio posventa complicado o inexistente
Necesito devolver un producto pero te lo ponen infinitamente difícil para que te aburras
Mejor Amazon eso siempre

I'm a VIP4 in this website. I order a lot of stuff. Everything is fine as long as you don't need after sales support. They are okay with taking your money but not so much when they have to spend money to help. I ordered an expensive machine. Within months it broke down. I provided proof, the machine was in warranty. I tried having it fixed but I couldn't so I let them know. Support "specialists" didn't even bother reading the messages. They keep going in circles to have it fix and check the manual. I told them I couldn't and I demanded a replacement. Kept giving me scripted messages. Sometimes they would repeat the "fix the machine you have" reply. It's been over a month now. They reply whenever they please and obviously they give no solution. Side note: I contacted the live chat several times and they wouldn't do anything. They kept saying they made my issue a priority and to wait for the specialist's reply, which is how we got where we are now.

Terrible customer service. Chat starts with bots, when you’re connected to a live agent, they reply with pre-compiled answers. You start with one issue, you end up the conversation with a couple of issues.

aferistai neatvėžė prekės už beveik 700 eurų, negrąžina pinigų

Absolutely the worst
I have never experienced something like that. Simply a phone stopped working in one hour and they wouldn't refund straightforward:

Website is confusing to let discourage you from claiming. Tickets are confusing and surfing the place is just messy. Replies are always trying to divert you from claiming. Blaming language is used "your are responsible for this and that". Customer bears the proof of defective item. They ask you to send you Youtube videos to proof item is not working. They then keep asking you for more and more things to show to avoid returning item. Then after being very firm and insisting asking for a refund they ask me to go and fix it myself (a brand new phone) in a local shop and "if they agree" with the price they will refund. I obviously said no as this is really a bad thing and opening the phone will loose all the guarantees (and I will end up with a broken phone if the fix does not work). After insisting I asked for a full refund. Then they asked me the price of shipping and see if the agree in the price. I told the the price and after again insisting they accepted the refund and the shipping cost. I shipped the phone back after they send me the details. After again insisting again they keep writing ticket answers because "if you don't answer in three days" they will close the ticket. After showing the shipping tracker (you have to post pictures to them) they CLOSED the ticket unilaterally and never got my shipping cost refunded. No law applicable, no place to claim. Please think twice in which country are you buying stuff, because some of them just don't follow the same rules as in Europe. An absolute waste of time.

Ordered an item for £24 item did not arrive
contacted Bangood help centre they told me item was dispatched and gave me a link to the courier.
Checked the couriers site it told me order had been placed
Bangood site said order was dispatched their help centre offered me a refund I asked for a replacement
but thy told me the item was out of stock. I looked at their site and the item was on sale for £107
No wonder they didn't send the original order
WARNING Bangood con not be trusted

Esperienza da schifo. Mai più.
Non critico il sito o i prodotti, critico la spedizione. Non ti puoi affidare a Bartolini, corriere ridicolo.
Pacco mai consegnato. L’autista dichiara 3 passaggi in tre giorni diversi, noi in casa ad aspettare loro, perché non hanno neppure la compiacenza di indicarti una fascia oraria, e stranamente nessun pacco e nessun biglietto. Dopo lunga ricerca tra banggood e Bartolini lo trovo in giacenza presso un interporto a Parma via Lisbona 1 dove trovo gente ingiudicabile, che non contenta di tutti i disagi già arrecati mi fa attendere un’ora e 15 min perché da 15 min erano in pausa. BRT MRD
Ridicoli

Banggood ist wie eine Risikokapitalanlage.

Entweder man gewinnt oder man verliert.

Ich habe ein tragbaren Monitor aus chinesischer Direktproduktion gekauft, weil es diese Monitorgröße (19Zoll), mit Vesa Halterung, usb c Strom und Video Anschluss nur dort gab.

Insgesamt ein Glücksfall. Der Monitor ist angekommen. Relativ günstig. Qualitativ kein Highlight, aber für den TV Zweck ausreichend. Mein spezielles Problem konnte ich durch den banggood Marktplatz lösen.

Im allgemeinen würde ich bei banggood nicht einkaufen. Subjektiv zuviel Risiko nichts zu erhalten.

Sono veramente stupefatto dall'inefficienza e dalla scarsissima considerazione del cliente da parte del personale al customer support di BANGGOOD.

Mi hanno consegnato un pacco diverso da quello ordinato e fino a qui può succedere ma, da allora, e sono passati più di 20 giorni, fanno continue richieste di codici inutili e non restituiscono i la somma pagata.

Dicono che stanno controllando cosa è successo e non rispondono su cosa fare, quando potrò riavere la somma ecc.

Assolutamente sordi alle richieste di aiuto.

I do not recommend the merchant. has poor business conditions. If you have problems with the product, you have to send the goods to China at your own expense, they do not have anything in Europe, in stock. I bought a game console with which I am not satisfied, it does not have the same parameters, functions as their competitor has, unfortunately, just in time the piles did not have a better long stock, so I bought the worse, I did not know that more functions can not , now that I would like to return it, I would have to send it to my own expense to China, freight, I have been writing with the dealer about the problem for several days, I explained clearly what problems I had, he would be able to verify with the distributor, manufacturer , even though they are not willing to help me, I asked them at least compensation for the problems, due to the stupid manufacturer, they are not willing to satisfy me in any way. in china, most manufacturers only produce waste, thieves, and they can only copy, actually products, especially quality, at a reasonable price, most will not be able to. they are lagging behind, they do not think about the environment, and they will not be able to open warehouses in europe so that customers can have goods at home faster, and if they wanted to complain about the goods, they would send them cheaper than sending them to china. they do not know the satisfaction of customers. they will do nothing for them.

Ich habe monatelang auf meine bestellte Ware gewartet, die nicht gekommen ist. Dann wurde meine Bestellung storniert. Aber ich habe immer noch nicht mein Geld erhalten. Finger weg von dieser Firma.

Mangelhafte ware, Garantieansprüche nur auf deren Nachrichtenseite. Extremer Zeitverzug bis zur Antwort. Antworten mit Ausreden gespickt (z.B. Können Video nicht laden, brauchen noch mehr Bilder, ... )
Videos z.B. konnten von. mehreren Leuten unterschiedlich. angesehen werden, nur von Banggod nicht.
Nie wieder

After getting a non working drone from Banggood I have tried to use their costumer support services but it is impossible! Designed to keep you waiting and waiting for a refund that will never come.
I have sent them all documents requested plus a film posted online to demonstrate the product is faulty and still no refund or replacement.
Please avoid buying anything from a company that will not honour the product warranty. See bellow for the transcription of our frustraiting dialog
(please bear in mind that we have to wait each time, 24hours for an answer) :

Manuel: The drone does not work as intended. We have tried everything and could not find a solution. We have wached numerous videos. read all the information available on line and discuss the issue in some forums and we are sure there is a problem with this particular unit. We are happy to send the unit back (including all items in the box) if requested. Thank you for your understanding

Banggood: Sorry for the inconvenience. Could you please send us the following details to confirm? 1.The product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. 2.The video that we could see the exact issue clearly.

Manuel:Thank you for your fast reply, please see the videos uploaded to youtube. The drone does not connect with the controller after following all instructions correctly. The antenna is falling of, exposing internal cable. Picture of requested SKU code included.

Banggood:Is there a local repair shop that can repair this product? If the repair fee is reasonable, we will be responsible for the repair cost.

Manuel: Sadly, there is no place able to repair the drone locally. As stated in our first message, we will be happy for a refund, and not a replacement of the damage drone since the experience with this company, has not been a good one. Thank you,
Banggood:
We will ask our professionals for more ideas to see if there is a better solution for you.Would you mind waiting to receive our reply in 24 hours? If you do not receive any reply from us after that, please do not hesitate to inform us again.
...

Je regrette mon expérience avec Banggood. Les délais de livraison donnés à la commande étaient très corrects deux à trois semaines en période de fêtes et me laissaient une bonne marge pour recevoir ma commande avant Noël. Sauf que les délais se sont allongés au fil des jours et des semaines. Un objet prévu entre le 10 décembre et le 22 décembre, est toujours en attente de monter dans l'avion depuis le 15 décembre, et l'autre est chez le transporteur depuis le 14 décembre. Bien sûr, je ne peux pas faire de réclamations puisque les délais de livraison ont été repoussés au 28 décembre pour l un et 6 janvier pour l'autre. J'attends une issue favorable mais mon fils attend toujours son cadeau...

I bought a Lenovo earbuds set and after hardly used the item, the battery is empty fast. I made a warranty claim within the first 6 months. According to EU NL warranty regulation I don't have to prove anything myself within these first 6 months. But not for Banggood. Banggood has a terrible after service and they don't care about customer service and EU NL warranty Law.

Non si può acquistare dicendo anche che il prodotto è in offerta e poi quando paghi ti viene detto..scorte esaurite...quindi busogna attendere.la merce si vende quando la si ha in casa!!!SCORRETTISSIMO!!

Var super tilfreds med banggood har brugt det mange gange og det sparrede mig masser af penge men tilsynenladende er nogle latterlige mennesker der fandt et våben kniv/kastestjerne de mente var farligt som om man ikke kan finde en sådan nogle ting en million steder på nettet til salg så fik de lukket for os danskere kunne benytte denne mulighed tak for bæ i fjolser ta jer sammen og få åbnet den mulighed igen frb. Idioter

Не советую, с возвратом товара огромные проблемы.Я не могу вернуть свой товар в Китай из-за батареи но служба поддержки banggood постоянно пишет мне либо китайский адрес,либо игнорирует мои сообщения, либо вообще советуют перепродать!

Efectuei uma compra de um telemóvel em Novembro de 2020 para oferecer ao meu filho (ulfone). Acontece que passado um mês o micro deixou de funcionar. Procurei uma solução e responderam-me que não conseguem resolver e só podem devolver o valor do produto se o prazo da compra não ultrapassar um mês. DEviam de ser proibidos de operar em Portugal.

PLEASE AVOID THIS COMPANY LIKE THE PLAGUE!!
FAULTY PRODUCT SENT,
RELUCTANT REPLY FROM BANGGOOD!
NONE EXISTENT CUSTOMER SERVICE,
NO WAY TO GET REFUND!
PLEASE BE AWARE THAT BANGGOOD ARE SCAMMERS!!