BadmintonHQ Anmeldelser 

I ordered these Strider Ray WIDE shoes because the reviews were good on this company. I stupidly didn’t check the return policy. The shoes were to tight and even though I chose a 1/2 size bigger than my size. I’m now going to be £10 out of pocket for the postage of delivery and return. How is that fair to customers using internet shopping. I’m furious.

I have ordered lots of racquets and shuttlecocks in the past year and all orders have gone without any hitch. I will go on using you for sure.

I ordered a pair of Yonex badminton trainers from Badminton HQ for £140, and over a week later, I am still waiting to receive them.

After repeated delivery delays with DHL, I arranged to collect the trainers directly from their depot. I drove 30 minutes to the designated collection point, only to be redirected to another depot a further 15 minutes away. The entire experience has been incredibly frustrating and a complete waste of my time.

To make matters worse, I attempted to contact Badminton HQ for assistance, only to discover that their live chat appears to be operated entirely by AI, providing generic, unhelpful responses with no obvious way to speak to an actual person.

I appreciate that delivery issues can arise, but ultimately, Badminton HQ is responsible for ensuring customers receive the products they have paid for. The complete lack of meaningful customer support is extremely disappointing, particularly when dealing with an order worth £140.

I am now over a week into this ordeal, £140 out of pocket, and still without the trainers I urgently needed.

Very disappointing experience, and certainly not the level of service I would expect from a supposedly reputable badminton retailer.

Good service, quick delivery

A swift delivery and the racket was just what I wanted. Thanks!

Items ordered were just what I wanted, delivery was quick and communication was excellent from order to delivery. Would recommend

Fast delivery great product

paid extra for speedy delivery so that I could use it for a specific session I had coming up but the parcel did not come on the day that was advertised. i then commented this on their website and their team offered no help at all on pricing or refunds they just sent a boilerplate email blaming the delivery service.

Fantastic to deal with,very highly recommended.

Probably fine if nothing goes wrong but twice this year I’ve had issues which they have tried to wriggle out of. One, a badminton racket collapsed in my bag after 4 months of ownership and minimal use - physically no damage at all, immaculate condition, they rejected any claim against them without really even considering any evidence or story (I gave up arguing with this one originally and just bought another myself at £120), and more recently they are claiming a return I didn’t even open was unwrapped and therefore ineligible for a refund as per some random T’s and C’s they have made up that they seem to think override consumer rights.

Their support email is AI generated (which is hard to notice at first) and it seems to be programmed to try and fob you off through any means necessary by basically arguing with you over email, I guess hoping you just give up like I originally did. You can work out its AI by the language and also the speed of the reply sometimes, especially out of hours (it will still reply past midnight within seconds). As soon as I quoted a consumer act, I got an instant reply stating this issue would need escalating to another team (assume a human) for consideration. This is really not good customer service, especially as they do not make it clear you are talking to a bot. I can see other negative reviews about their support and I think it is probably down to this tactic they seem to be using.

I’ve recently asked them to investigate my of original racket failure, and also settle the current return having read up on what rights I actually have, most of which they seem to be ignoring so far. Fingers crossed for a positive outcome. Will update in due course.

Update 13/10 - after a few more AI emails from ‘Alex’ they have consistently ignored anything I’ve asked, especially when I’ve quoted statutory rights and repeatably lied about a return. I’ve raised a chargeback request and a section 75 claim with credit card provider. I can see there are a lot of reviews about their support being terrible and AI particularly lately, if they do read this BadmintonHQ - suggest you go back to being the ‘family run business’ you claim to be and treat your loyal customers a bit better.

Shoes are really good. My boys love them. Good quality.

I ordered a flagship Yonex Arcsaber 11 Pro from BadmintonHQ (Order #BHQ120692), expecting the standard of customer service and logistics that a £180+ purchase warrants. Instead, the entire experience has been an absolute shambles.

To begin with, it took them nearly a full working week just to dispatch the item. Once it finally left their warehouse, DHL stalled and lost the parcel. When I reached out to customer support, expecting immediate assistance, BadmintonHQ showed zero urgency or accountability. Instead of taking ownership of their supply chain and either dispatching an immediate replacement or issuing a prompt refund, they made me fill out courier claim paperwork and told me I have to wait up to 15 working days for DHL’s internal depot investigation to conclude.

Under UK consumer law, the retailer is responsible for ensuring the goods reach the customer; your statutory rights do not take a backseat to internal courier investigations. I was completely dependent on this racket arriving on schedule for upcoming court sessions. Because of BadmintonHQ's total refusal to take ownership, I am now stuck indefinitely without the racket I paid for and without my money.

Do not trust this company with high-end or expensive purchases. If anything goes wrong with their chosen couriers, they will leave you out in the cold, hide behind third-party investigations, and hold your funds hostage. My only recourse now is to initiate a formal bank dispute (chargeback / Section 75) for non-delivery of goods. Save yourself the headache and buy from a retailer that actually backs their service.

Easy transaction, no fuss delivery 😊

Happy with price , delivery and service overall

Great customer service

Wonderful racket

Easy to use with helpful aids for an oldie trying to choose their first racquet after 35 years!