BADINKA Anmeldelser 393

I have tried to reach out 7 times to them to get a return label for an order I placed 2 weeks ago where the items don’t fit. I haven’t heard anything back. Terrible customer service.

Ordered 2 uv reactive bodysuit and I am thrilled with the vibrancy and quality! So stoked!

I do have to mention that I paid for expedited shipping and it didn't ship out until est. delivery date. I got refunded for the shipping add on but wanted to mention for those that need their orders by a certain date. Do not wait until last minute!

So worth the wait, though!

Waiting 17 days now for delivery.
5-7 day claim is whack
My mate ordered a week before me, she still hasn’t received her order.

Tracking link provides zero tracking information. Not even shipped yet perhaps?

Bought in plenty of time before festival. Spent approximately $200 bucks. And now going to event without it.

Sent 6 different reply emails from emails from Badinka about my order without a reply. Sent 2 messages through website contact form without any reply.

Going to see about full refund at this point.

Give yourself an expectation of a two month delivery if purchasing. To be safe you get in time.

Disappointed. Very bad quality of products. In addition paid extra for fast delivery which didn’t work. There are no refunds when you order so think twice before you order.

I super love their stuff. I've gotten 6 or 7 outfits from here. They're made really well, sexy, and they're comfortable. They ship out super quick. And their customer service is top notch. Highly recommend.

I didn't receive my order for 2 months and no response when trying to contact the store.

Unfortunately, my experience with Badinka’s customer service was extremely disappointing.
I ordered an outfit about two weeks before a festival, knowing the timeline was tight. Six days after placing the order, I realized the clothes would likely be made before shipping and might be delayed. I contacted customer service eight days before the festival, explained the urgency, and offered to pay for express shipping if it ensured timely delivery. They responded quickly with a payment link for express shipping, assuring me production took six days from order placement (which had already passed).
I paid the extra fee immediately — but then nothing happened for another 1.5 weeks. The outfit arrived too late for the festival. When I contacted them about the issue, they gave no proper explanation, ignored the fact that I had paid extra for faster delivery, and offered no meaningful resolution.
For a small business with premium pricing, I expected far better communication and reliability. Unfortunately, I cannot recommend ordering from Badinka if you need dependable service.

This company should be ashamed ! They are making people paying so much money for costumes made with polyester! This material is made from plastic ( that’s cheap ) and is poisoning people because is full of chemicals and mess up our hormones. Do some research and you will realise ! Most of the clothes are made from polyester sadly but at least the price makes sense. This price is a price for clothes made with quality and good product like organic cotton or bamboo. Badinka is so greedy !

Worst customer service honestly, so rude. They aren’t like normal companies they want to hold onto your money even for returns or items you try to cancel before shipping. Don’t buy from them, you have been warned.

DO NOT BUY OH MY GOD DO NOT BUY. DONT even think about it. I’m out hundreds of dollars because I was stupid enough to order two different orders with different sizes in case I had to return items that didn’t fit. $500. They just simply won’t return my emails. I’m out so much money I’m so angry at myself cuz I can’t send this low quality ill fitting crap back for my money back!!! Don’t shop there!! Customer service is non existent it’s a scam!!!

2 order on this website (i come from France) ni problem for delivery (very fast)
I LOOOOOOOVE this brand !

@alternatifzebra on insta 🖤⚡

Absolutely terrible experience, cannot recommend at all. Still haven't received the clothing I paid good money for, and now I won't have it in time for the event I specifically bought them for. Even after being in constant contact with their customer support and repeated promises it would ship anyday now and arrive on time. Trusting this, I did not order any alternative outfits, so now I'm left with no outfits and no time to get anything else.

Placed my order on July 8th and paid for express shipping. When it didn't ship after 6 business days (they claim to ship after 4-6 btw), I sent them an email explaining that I need the items by the 24th, and asked why shipping was delayed.
They promised they would expedite it and that it would ship any day. I checked in repeatedly since, being told the same thing over on over. On Monday (21st), I was promised it would ship on the same day and therefore still arrive on time. After not receiving a shipping notification, I sent them another email, and today (Wednesday, 23rd!), they replied stating it has not shipped yet and asking when I need it by. All this after I've made my timeline transparent from my first email and was promised multiple times they would be able to make it.

UPDATE: the customer care was really helpful and made sure to compensate me for the big delay and help changing the shipping address.

ORIGINAL: I would love giving them a good rating, but I'm not receiving any help from their support.
I made a purchase early on the 11/07 and still haven't received my item, even though I payed for express shipping (1 day to NY according to their website).
I e-mailed already sharing my concern about not having my items shipped 12 days after making the purchase and the answer was: "For made-to-order items standard processing time is 4-6 biz days.". Well, it's now been 8 biz days and nothing, and I need to receive my items until thursday or I won't be able to bring them back with me.

I ordered a couple of items, as the shipment took a little bit more than expected (1 day), I wrote them and they answered really fast and nicely.
The outfit is really identical to the picture and made with good quality material. My advice would be to order one size bigger. And now I’m ready to shine at festivals :)

Horrible horrible company. Im having the same issue that I see so many others have been having. I placed an order for 3 outfits May 9th, plus package protection. Its now July 21st and I still do not have my order. Customs says Canada Post has it, and Canada Post says I need to contact the sender to file a claim. Well I've done that and Badinka has stopped answering me. I paid a lot of money for product I havent received. I want a refund and they are being so unhelpful. My next step will be to contact my bank and get them to reverse the charge. Scam of a company. Please trust the bad reviews and do not buy from this company.

If I could rate 0 I would! Never got what I ordered! Instead of leggins I got top instead of leggins and support didn’t admit mistake they have on their website and awful user experience. From my account I’m getting to leggins page with “bottom”, everywhere it’s listed in title “leggins”, small grey secondary text indicates “top” which is impossible to notice when image shows leggins and title shows Leggins. And I’ve selected leggins during order for sure, cause I did it from one page where was only top I got and leggins, there was no “top” they send me by mistake in the page I’ve ordered. But somehow I got it and they refuse to admit website mistake, and not even covering return cost, btw their location in Bulgaria, so return will cost same as item price. Waiting time for order was more then 1 month and I’m texting 2 week with their support with no resolution.

Das Material fast gar nicht dehnbar, habe bereits M statt S genommen und passe gerade so rein, allerdings nicht besonders gemütlich. Wenn man ein bisschen Muskeln an den Armen hat, hat man schon ein Problem. Die Kopföffnung ist ein Witz. Würde dort nicht bestellen, es sei denn du trägst XS und hast kein Gramm Fett und auch dann eine Grösse grösser nehmen.

On their t&cs, Badinka says that all orders go straight into production, but it is not true. Eleven days after I placed my order, and noticing they hadn’t sent me a confirmation of shipping yet, I contacted them only to hear that it hadn’t gone into production yet. As it was missing the date of the event it was for, I cancelled it. They refused to cancel, and then refused to refund me if returned it. That is not only scam behaviour, but it is even against the law! They are unreliable and rather rude when communicating with them. If you want to spare yourself a whole lot of stress, don’t buy from Badinka.

Das Set an sich sieht gut aus aber die Größen sind ne Katastrophe, super eng, kaum stretchy. Hab schon 1 Größe größer genommen und bin trotzdem nicht reingekommen in L....sieht auch aus als wäre das eher für ne S, ich sag nur wtf

Update on my experience!
My first interaction with the company didn’t go as expected, my parcel unfortunately got lost, and it was a frustrating start. But I want to highlight how incredibly well the situation was handled afterwards. The team took my concerns seriously and went above and beyond to make things right. The communication became personal, thoughtful, and genuinely focused on creating a positive experience for me.
It’s rare these days to see a company take responsibility in such a human and proactive way, and I truly appreciate the effort they put into resolving everything. Their designs are unique, creative, and unlike anything you see elsewhere, which is why I wanted to give them another chance in the first place - and I’m glad I did.
Thanks to their support, my experience turned around completely, and I now feel confident ordering again. I’m genuinely looking forward to receiving my new pieces and can happily say that this ended on a very positive note.