Wij hebben sloffen besteld. Deze waren prima, maar een maat te groot. Gelijk retour aangemeld, moesten 10 euro betalen voor de retourzending, gedaan en netjes verstuurd. Nu inmiddels de juiste maat bi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Je les ai adoptées et ne porte pratiquement plus que ça depuis que j’ai reçu une première paire en cadeau. Elles sont super confortables et extrêmement respirantes en tout temps et le design est cool.... Vis mer
Great sustainable products! I love my Pomoca collab slippers. They are very confortable, solid and looks great.
Quicker shipping than I anticipated which was great because I ordered them pretty close to Christmas and wasn't expecting them until after, but they came before! I purchased the men's Sky Wooler and m... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Baabuk is a Swiss footwear brand specializing in natural wool sneakers, slippers, and boots.
Kontaktopplysninger
4,1
Bra
363 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lieferung perfekt.
Lieferung perfekt.
Falsche Farbe.
Kein Rücksendeschein inliegend im Paket.
Hinten zu kurz geschnitten, man schlappt raus.
Kein Fußbett.
Schade.
Qualität sonst gut.
5. april 2021
Anmeldelse skrevet uten oppfordring
Perfect experience and great customer support!
I supported a campaign on kickstarter but took the wrong size. After a short chat with the customer support, I could change my shoes in a very smooth & uncomplicated way. They even offered me to change the style of the shoe! I really recommend the shoes (I love it!), baabuk and the outstanding customer service they offer, very good job and thank you very much!
25. februar 2021
Anmeldelse skrevet uten oppfordring
Warm ohne Schweißfüsse!
Ich habe in den letzten Monaten 3 Paar Baabuk Hausschuhe bestellt. Mein Mann und ich sind begeistert: sie sind schön warm, man bekommt aber keine Schweißfüsse darin. Die Passform ist bequem und beständig. Ausserdem tut man Gutes für Mensch und Umwelt. Nur UPS tut sich schwer, unsere Adresse zu finden (obwohl man nur Google Maps benutzen müsste, was für Leute, die ähnlich abgelegen leben wie wir eine interessante Information sein könnte. Da kam es aber nur zu einer kurzen Verzögerung der sonst schnellen Lieferung.
Ich werde mir noch mehr Baabuk-Modelle leisten, weil das Konzept und die Leistung überzeugend ist, Danke!
18. februar 2021
Anmeldelse skrevet uten oppfordring
Awesome customer service
Awesome customer service. I had no problem whatsoever when I exchanged a pair of shoes.
9. februar 2021
Anmeldelse skrevet uten oppfordring
I love the sleepers but the inside sole…
I love the sleepers but the inside sole move constantly, any idea how to solve the problem ?
28. januar 2021
Anmeldelse skrevet uten oppfordring
MA Vente Mystère
MERCI
J’ai reçu aujourd’hui, MA Vente Mystère, et j’adore. Les baskets sont superbes et les couleurs géniales.
Un grand merci pour cette belle surprise.
Patrick
28. januar 2021
Anmeldelse skrevet uten oppfordring
Love them!
L-o-v-e the slippers (mystery sale) and the sneakers I got <3
And immediately bought a pair for my dad last night :)
27. januar 2021
Anmeldelse skrevet uten oppfordring
Exceptional customer service and superior slippers!
Customer service department was quick to respond when I ordered an incorrect size, and kindly switched the size before it was sent! The slippers came quickly and they are SO warm and comfortable. Will be telling all my friends and family that they should treat themselves to a pair of Baabuk slippers! This B-corp company is doing things right :)
25. januar 2021
Anmeldelse skrevet uten oppfordring
No refund of shipping costs 👎
Watch out, this Swiss-based company doesn't refund any shipping costs. In my case, costs were 10€ for shipping to Germany and 14€ for return (to France, by the way). Quite expensive to try out a new pair of shoes.
16. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Baabuk
Hi Ole, I'm sorry to hear about your disappointment with Baabuk. We try to make our refund/exchange options transparent to customers, and offer a variety of options. Like many eCommerce brands, we are unable to refund shipping costs without artificially increasing our prices. We have return facilities in Switzerland, France, and USA to provide return shipment options. Additionally, we do offer a U-Turn option which prevents you from having to ship the products back. Nevertheless, we appreciate the feedback and will take it under advisement as we continue to innovate. Thank you and have a great day.
A great find!
I ordered a pair of the black edition sky wooler sneakers from Baabuk and am absolutely delighted with them. They are soooo comfortable and stylish and I love the fact that you can just slip into them and not be bothered with tying laces. The website is very easy to use and I received my shoes in just two days in a box perfect for also storing them.
9. desember 2020
Anmeldelse skrevet uten oppfordring
This was my second order from Baabuk
This was my second order from Baabuk. The first one had no problems. For the second I received a UPS tracking number, and was notified that my package had been delivered. But it had not been. I contacted Baabuk, and tried to notify UPS, but the UPS web site requires a vendor phone number to complete, and Baabuk doesn't list one, for the US anyway. The next day the package was on the step, so likely it was mis-delivered to a neighbor, who brought it over. So all's well that ends well.
4. desember 2020
Anmeldelse skrevet uten oppfordring
Svar fra Baabuk
Hi Ellen, thanks for sharing your feedback. I'm glad to hear that the package showed up! We'll be looking into this with UPS to provide better support channels for our customers. Thank you and have a great day.
Best,
Alex
Des pantoufles de promenade
Des pantoufles de promenade, le rêve ...
Chaleur, couleur et design , what else !
20. november 2020
Anmeldelse skrevet uten oppfordring
Sky Wooler - Black Edition
I initially ordered 37 per the size finder, as I’m a solid women’s 7. They were far too narrow. I checked some other European-sized shoes in my closet and found them all to be size 38, so I exchanged. So glad I did! Love the fit, love the smart, trim cut, love the classy dark grey with red trim. Now just waiting for the orange-brown Sky Woolers to hopefully come back in stock in my size. I can see owning several of these.
14. november 2020
Anmeldelse skrevet uten oppfordring
Rückerstattungen lassen auf sich warten und nur mit penetranter Nachfrage & Bewertung reagiert Baabuk
Schuhe sind toll...
...aber Rückerstattungen lassen auf sich warten und nur mit penetranter Nachfrage & Bewertung erreicht man hier etwas. Ich hatte im Mai 2020 direkt bei Baabuk für über 300 € eingekauft und einen Teil davon zurückgeschickt. Auf mehrmaliges Nachfragen wo meine Rückerstattung bleibt wurde nicht reagiert bis ich im November 2020 hier eine Bewertung eingestellt habe. Noch am gleichen Tag meldet sich Alex und inzwischen (Dezember 2020) habe ich die Rückerstattung auf mein Konto bekommen. Schade eigentlich, denn vom Produkt er find ich sie gut.
12. november 2020
Anmeldelse skrevet uten oppfordring
Svar fra Baabuk
EDIT 12.20 - Hi Marion, I'm glad we were able to get this resolved for you! Also happy to hear that you like the products, and please accept my apologies again for the delay. We're working hard to ensure issues like this don't happen again. Thank you!
EDIT 11.20 - Marion, I've responded to your email, however you inbox is not working. I've received the error "Recipient inbox full - Your message couldn't be delivered to m****@g*****.de. Their inbox is full, or it's getting too much mail right now." Please reach out with a different email address so I can properly respond.
ORIGINAL RESPONSE - Hello, and thank you for your review. I'm very sorry to hear that you didn't have a great experience with Baabuk. Can you please contact me at alex@baabuk.com with your order number so I can investigate this further - I am unable to find your name in our system.
Please note that, due to COVID-19, we are experiencing some delays in our warehouse with reduced staffing. However, all orders should be processed in a timely fashion. Further, our support email is info@baabuk.com, which is monitored daily. If you have not been receiving a response, please forward me those messages so we can investigate it with our customer support team. Thank you!
Best,
Alex
Best house shoes ever
Alles super - schnelle Antwort auf eine Frage von mir, netter Kontakt, ein Päckchen ohne Klebeband und ohne Plastik, und dann die Schuhe - best house shoes ever! Die Füße schlüpfen in eine gemütliche Wolle-Wolke und wollen gar nicht mehr raus :-) Der Winter kann kommen. Und Corona-bedingtes "stay home" auch.
10. november 2020
Anmeldelse skrevet uten oppfordring
Tolle bequeme Schuhe!
9. november 2020
happy!
sehr schön kuschelig und warm, gute Qualität, schöne Farben. Der Winter kann kommen :-) cool!
6. november 2020
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