On the 7th of August I have ordered couple of items from your website. Since I haven’t ordered any leather products, I assumed the shipment will be faster. However, except from a confirmation email,... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Communication = 0 // Product = 5 * beautiful I wanted to write a very human review of this company and product. Like some others who have reviewed recently, I had no communication, no responses from... Vis mer
Ordered a Nomad Leather Journal on the 22nd of Jul 2026 and it has almost been over a month, with no answer or communication if it has been dispatched. I have written to their support 5 times (email... Vis mer
Eu vi a publicidade sobre a carteira e outros produtos e eu pensei, que talvez compraria. Fui saber mais e descobri que podiam enviar para onde eu vivo. Não demorou muito tempo e já tenho a carteira e... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Awlma's official Trustpilot page! At Awlma, we're dedicated to crafting high-quality, sustainable leather goods that seamlessly integrate into your daily life. We value every piece of feedback and use it to continuously improve our products and services. Please share your experiences with our products and customer service. Your insights not only help us grow but also guide others in making informed decisions. Thank you for choosing Awlma—where tradition meets modern craftsmanship.
Kontaktopplysninger
Apartado 203, 2354-909, Torres Novas, Portugal
- support@awlma.eu
- awlma.eu
3,2
Middels
73 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 25 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Awlma
Thank you for your feedback!
We’re glad to hear you found the passport holder really nice.
We appreciate your support and hope to welcome you back again soon.
Nomad A5 journal
Nomad A5 wow what a good surprise. So well made, soft yet resistant with 5 star company that makes them. Crafted with the heart. What an honour to have crossed your paths.
30. oktober 2025
Svar fra Awlma
Thank you so much for your beautiful words, Mariana.
We’re truly honored by your feedback, knowing that the Nomad A5 felt like a good surprise means a lot to us.
Every piece is crafted with care, intention, and heart, so it’s incredibly rewarding to see that reflected in your experience.
Thank you for crossing paths with Awlma, we hope this is just the beginning.
Produto de baixa qualidade,
Produto de baixa qualidade,
Impossível de colocar o passaporte sob pena de este ficar totalmente contaminado com a cor da carteira.
Baixa solidez da cor.
24. oktober 2025
Svar fra Awlma
Caro Diogo,
Lamentamos que a sua experiência não tenha correspondido às suas expectativas, mas não nos revemos de forma alguma nesta review.
A pele que utilizamos é de curtimenta vegetal premium e da mais alta qualidade que pode encontrar no mercado, é exatamente por isso que oferecemos garantia vitalícia em todos os nossos produtos de pele.
Após milhares de encomendas entregues, esta é a primeira vez que recebemos qualquer tipo de crítica ou menção negativa relativamente à qualidade da pele ou dos nossos produtos, o que nos leva a acreditar que se possa tratar de um caso isolado.
É importante notar que se trata de pele de curtimenta vegetal, e não de um material sintético ou plástico artificial. Este tipo de pele é tingido através de processos naturais e apresenta características únicas, como a pátina que desenvolve ao longo do tempo, algo que consideramos parte da sua beleza e exclusividade.
Estamos certos da qualidade e durabilidade de todos os nossos produtos, e trabalhamos sempre para que todos os nossos clientes fiquem plenamente satisfeitos.
Estranhamos igualmente nunca ter recebido qualquer contacto seu por outras vias (como e-mail ou Instagram) para relatar o problema, e que a primeira abordagem tenha sido uma avaliação pública negativa. Estamos sempre totalmente disponíveis para ajudar e resolver qualquer situação de forma direta e transparente.
Caso deseje, convidamo-lo(a) a entrar em contacto connosco para podermos analisar o seu caso individualmente.
Com os melhores cumprimentos,
A equipa Awlma
Svar fra Awlma
Dear Stefan,
Thank you so much for your kind words! We’re truly delighted that you appreciated the craftsmanship and had a positive experience with our team.
Every Awlma piece is made with care, passion, and attention to detail, it means a lot to know that this dedication is felt and valued.
We hope to see you again soon!
The Awlma Team
Stay away!
Journal is absolutly not compatible with standard books. Don‘t refund money, because it was „customised“ (exta pannels - no logo). They advised me to bay standard paper, as if I don’t know what paper I have. They offered me to pay extra!!! and they make me a larger one. I sended pictures how „compatible“ is they journal - no reaction.
7. oktober 2025
Svar fra Awlma
Hello,
We’re truly sorry to read your comment, but we do not identify with the situation as described.
All your messages sent via e-mail were responded to promptly, and we offered several valid and reasonable solutions to address your concern. As mentioned in our communication, all product dimensions and compatibility details are clearly stated on our website, along with our exchange and return policy, which includes specific explanations for customized and made-to-order products, such as the one you purchased.
At this moment, we are still awaiting your reply to our last e-mail, so that we can find a suitable solution together.
The Awlma Team
5 estrelas
Atenção ao cliente, envio rápido, produtos de elevada estética, detalhe e qualidade.
8. oktober 2025
Svar fra Awlma
Olá Vanessa,
Muito obrigado pelas suas palavras! Ficamos muito felizes por saber que apreciou o atendimento, a rapidez de envio e, sobretudo, a qualidade e detalhe dos nossos produtos.
Cada peça é pensada e produzida com o máximo cuidado, e é gratificante saber que isso se reflete na experiência dos nossos clientes.
Esperamos voltar a recebê-la em breve.
Equipa Awlma
Muito Bom
Eu vi a publicidade sobre a carteira e outros produtos e eu pensei, que talvez compraria. Fui saber mais e descobri que podiam enviar para onde eu vivo. Não demorou muito tempo e já tenho a carteira em mãos e estou bastante satisfeito. Eu recomendo.
18. september 2025
Perfect
Perfect! Very nice leather products. The smell and quality ate amazing. Good finishing and fast delievery.
I'm very happy with my NOMAD Journal
12. september 2025
Anmeldelse skrevet uten oppfordring
Everything just as expected
Everything just as expected. Very nice and smooth leather, perfectly assembled. Shipping from Portugal to Germany took a while, but nothing to complain about.
8. august 2025
Svar fra Awlma
Dear Rolf,
Thank you so much for your kind words!
We’re delighted to hear that your Awlma arrived just as expected and that you’re enjoying the smooth feel of the vegetable-tanned leather.
We truly appreciate your patience with the shipping, good things sometimes take a little time, but we’re glad it was worth the wait. May your Awlma become more and more a reflection of you and your daily routines!
Warm regards from Portugal,
The Awlma Team
My Order did not arrive
My Order did not arrive, I wrote Awlma for support but I didn't receive any help.
24. juli 2025
Svar fra Awlma
Dear Glenn,
As we have already explained several times via email, your order was delivered to the pickup point you selected at checkout, where it remained for 8 days awaiting collection.
Since it was not collected within that time, it was returned to the sender. It is currently in transit back to us. Once we receive it, we will contact you so you can decide how to proceed.
Thank you for your understanding.
— Awlma
No delivery!
The item has been ordered and paid on April 18th. Today (May 11th) it is still stuck in Portugal. No answer from the company. No customer service at all. Never again!
8. mai 2025
Svar fra Awlma
Dear AW,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We would like to inform you that your order was successfully delivered on May 12th. We hope you are satisfied with your new Awlma products and that they meet your expectations in both quality and design.
That said, we completely understand your frustration. There was indeed an unusual delay in the delivery of your order, and this is not in line with our standards. We are already in contact with the shipping provider to clarify what happened and to ensure that such delays do not occur again in the future.
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We're always here to help.
Warm regards,
The Awlma Team
Plain leather journal A6
I have previously bought the "Nomad leather journal A5" to use with my A5 notebooks and in really satisfied with it. Really happy with the quality of the leather and the looks
That said, I bought the plain leather journal A6 to use with my smaller A6 notebooks, but then I was disappointed to see that it can't fit A6 notebooks and can only work with their custom size paper. The quality is as good as expected but the naming of the product is misleading.
I was looking for a replacement for my Paper republic journal because it can't fit A6 notebooks either, and this one is even a bit smaller.
If you are going to use it with their paper, it is an awesome product, but if you want to use it with standard A6 paper, it won't work
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Awlma
Dear Garcia,
We’re truly happy to hear that you’re satisfied with the quality of our leather goods – thank you for your continued trust in Awlma and for your kind feedback on the A5 Nomad Journal!
Regarding the A6 Plain Leather Journal, we’d like to clarify that the product dimensions (105mm x 150mm) are listed in the description on our website, as the cover itself follows the standard A6 format. That said, we understand the confusion and appreciate the opportunity to clarify further.
While our A6 journal is designed primarily for our own brand of notebooks, it is also compatible with inserts commonly labeled as “pocket size” (typically around 90mm x 140mm), such as the Moleskine Cahier Journals. These tend to fit more comfortably than standard hardcover A6 notebooks, which can vary slightly in size and rigidity.
We’re grateful for your feedback and will take it into account to improve how we communicate compatibility in the future.
Warm regards,
The Awlma Team
Svar fra Awlma
Thank you for your kind words – we're so glad everything was perfect!
We truly appreciate your support.
Warm regards,
The Awlma Team
Svar fra Awlma
Dear Hugo,
Thank you so much for your kind feedback! We're thrilled to hear that both the delivery and the products met your expectations.
We truly appreciate your support.
Warm regards,
The Awlma Team
Svar fra Awlma
Thank you very much for your kind words! We're delighted to hear that you're happy with the product and appreciated the careful packaging.
Merci for choosing Awlma!
Warm regards,
The Awlma Team
Thats a very ( This is importend for me) high Level and simple Product. With a high Qualität. I liked so much.
You have a good feeling, when you have the product in your hand. Its a part of your own. Its really good hand made . Thanks a lot, for this.
Greetings Jürgen
7. mars 2025
Svar fra Awlma
Dear Jürgen,
Thank you so much for your wonderful words. We're truly happy to know that the product gives you such a personal and meaningful feeling — that’s exactly what we hope for when crafting each piece by hand.
It means a lot to us to know that our work resonates with you.
Warm regards,
The Awlma Team
Svar fra Awlma
Thank you so much for your kind and enthusiastic words! We're truly happy to know you had such a positive experience with Awlma.
Your support means a lot to us.
Warm regards,
The Awlma Team
Svar fra Awlma
Thank you for your kind words! We're thrilled to hear that you were happy with the quality of our products.
We truly appreciate your support.
Warm regards,
The Awlma Team
I received it as I expected. Perfect
Great portfolio, ideal size for my use.
Excellent quality finish.
7. februar 2025
Svar fra Awlma
Thank you so much for your kind words! We're delighted to hear that the portfolio is the ideal size for your needs and that you're happy with the quality and finish.
Your feedback means a lot to us.
Warm regards,
The Awlma Team
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