Avis Southern Africa Anmeldelser 151

Stay away from Avis Cape Town Airport. After dropping off the car and returning home (New Zealand), we were charged more than R2000 over the Invoice price. We had Full cover (no Excess) insurance. We were then told that there was damage on the underside of the bumper but because we have 'no excess' insurance we will only have to pay the administration fee of R500, so after a few days another R500 was deducted from our credit card. So much for the Zero liability that we purchased. Zero liability obviously means something else to Avis.

More importantly, all our phone calls went unanswered or were cut off immediately after getting through. All our emails went unanswered. Avis Cape Town Airport is to be avoided at all costs

I have been waiting for my deposit since 25 June 2024 from Avis King Shaka airport. Sizwe Mbambo sent me an email on the 13th of July 2024 promising that my issue has been resolved, it is now 24 July 2024 and i still have not received my deposit, my bank have not received authorization from Avis. their phones and emails goes unanswered.

Avoid avoid at all costs. Go rent car elsewhere lest you be caught up AVIS snares and dishonest dealings. AVIS Johanesburg fradulently charged my credit card for optional extras that I did not request. This is despite these optional extras (TP, CDW etc) being included in the pre-paid voucher supplied by Bristish Airways as I had booked a holiday package with BA which included a car. So what they did was to includes these optional extras unbeknown to me and present them in the final invoice claiming that I requested and signed for them. THIS IS A LIE. When I pointed out to them that the opetional extras were already paid for in the pre-paid voucher, they quickly went on to change the items description and sent me an updated invoice now labelling them as 'super' Theft Protection, 'super' 'Collision Waiver Damage' which clearly indicate intention to de-fraud and lie. They also debited my credit card twice of the same amount. They have now sent me two invoices which supposedly relate to the same rental period but you will be amazed how disparate they are. Blatant fraud and daylight robery. Manager at this branch should be sacked. This is not the standard of business or ethics that we would expect from such a global brand. Disgraceful to say the least. As one can clearly see from the many negative reviews on Trustpilot, clearly there is something fishy going on at this AVIS branch along with many others. I advise you to save time and money and your mental health, keep away from AVIS. They have gone rogue. period.

Rented a vehicle from Avis Sandton on 28 Feb 2024 for 11 days and returned the vehicle two days early. Was promised that the refund will be paid within 10 business days back into my credit card. I. Went back into the branch after four weeks to be told it is on next payment run. it has been two months and still no refund into my account.

They made the mistake to allow me to pay my deposit with a debit card instead of my cc. Returned the car perfectly and now they will not give my deposit back.

Everything they say they need something else to make it possible to pay it back; I send them Al the banking info possible and now they need formal banking statements. They made a mistake, not me. They can see in their own banking environment that I made the payment with the right banking number, my name and everything. Delivers them everything I can to confirm that once (and twice) again. Still no money back. So agree with the review below; they also stole my money!

Terrible deception, no communication, and appear to have stolen my money: I collected a car at Oliver Tambo airport under an agreement to drop it off at Pretoria North. The collection-parking at the airport is dimly lit so it is difficult to see any small defects on the car. I did, however, spot some very minor scratches and a tiny dent in the door frame, and pointed these out to the attendant. I was told to not worry about these as the scratches would easily polish out. However, when I returned the car, the receiving attendant took over 45 minutes on his knees, on a stand, etc. in the afternoon sunshine looking at the vehicle from every possible angle. He made me write on a paper that all the tiny scratches and things he saw were there when I collected the car (which they were). HOWEVER, when I left, I received an email with a multitude of photos blaming me for all the defects. I attempted to respond, but there is NO RESPONSE to any of my emails. Additionally, since I had returned the car early, I had been told I was due a refund of over R5k (irrelevant of any purported damage). This has not been forthcoming and I cannot raise anyone to find out how to get my money. Effectively, Avis have stolen thousands of Rands from me, falsely accused me of damage, do not respond to my enquiries, and I cannot raise anyone.
Do not rent from these sharks as all the smiles and promises are not an indication of their quality of service which is poor.
I am hoping the CEO of Avis (Ramasela Ganda) reads this and responds so I can appraise her of the whole situation

Didn’t get the car I booked even though Avis showed it as the only model in the group for rental at OR Tambo airport. Instead I was offered another make with a significantly smaller engine size which – I was told –was in the same group. Also, the inspection was in a dimly lit car park but, fortunately, I had a torch and was able to pick out many more minor scratches and scrapes which Avis had not recorded. The return process was also opaque with Avis taking photos which were not shared. Basically, I think this company don’t give a damn about the customer once they have your booking and pre-payment: it’s then fait accompli. I will not use this company again and will try another next time.

If I could give a minus one I would. Overcharged for extras and they are refusing to return my money. They are fraudulent. Stay well away. I will use an alternative company next year

Rented a car in JHB airport and put my bags - two cabin carry-ons - inside the boot. Drove to Pretoria and checked in the Hotel.
The next day upon returning the car, the guy went straight to the boot cover - did not check anything else on the car - and said was broken.
I explained it could not have been me.
Avis has the card so charged R2000 for an existing damage that was not done by me. Would love to see how many times they have charged this to clients.
Please keep yourself far from them unless you want to pay for damages that you did not caused.

I wish I'd checked the reviews here first. Where do we start? When we picked up the car in Durban Airport, they told us we had to call Avis Durban to renew the rental before 30 days were up. (The rental was 48 days long.) As 30 days approached, we ended up ringing the Durban airport office multiple times for several days. Each time, the phone either rang out for 30 minutes or was answered and hung up. We rang Avis Johannesburg who connected us to the same line that was never answered. In the end, we had to drive a round trip of 120km to Avis to sort the matter out at huge inconvenience. Checking reviews, we see that is standard for Avis Durban Airport. They never answer calls. They also have no email address apart from a 'no-reply' one.
Then, when we dropped back the car, they alerted us to a tiny chip on the bumper which we could only see wearing our glasses. (The chip was probably there when we picked up the car, but we wouldn't have spotted a crater in the bodywork such was the torrential rain that day.) We asked to see the chip repair when it’s completed, but it was made clear that won't be forthcoming. I suspect many more customers will be paying for that chip long after us. They charged R1800 for the chip. When the bill was emailed to us, we also saw they charged us R237 for a two-hour late return. We were there 45 minutes late and have the petrol receipt from 3 minutes away to prove it. Regardless, in most reputable places you are given an hour's grace.
Also, as we worked our way through the bill, we saw they also charged another R400+ more than the original quote for no reason at all.
You have been warned. The only thing Avis excels in is shady overcharging practices and inconveniencing customers. Lesson learned. Despicable company.

Avis Cape Town is fraudulent in its charging. How about R560 for sand on passenger side carpet?!!! How about a security alarm system which you can't register for?!
Vote with your feet, go anywhere else, Avis is bad

They charged me for damage which was on the car when we collected. It was even noted down by their colleague and a picture taken. On the day of returning the car there was no issues, until a few days after we returned home when they took $300.
Customer service is non-existent when you explain the damage was there and noted on the form. Corrupt, is all I can say.

We live 400km North of Cape Town and last week due to our car breaking down in Cape Town, we had to rent a car. I shopped around and Avis was 40% cheaper than the next equivalent and available vehicle. I went into Strand Street and drove out 10 minutes later. I was due to return to Strand street today and called 2 days ago to change this to Cape Town International. No problem! A R78 charge which is half the uber fare from town to the airport. Car returned, through airport security and my husband called to say he'd left his wallet in the car... no problem! He called them, they had it and he has it back. Incredible service from start to finish. Thank you Avis Strand Street and Cape Town International Airport teams.

I hired a car for £175. They have taken £750 out of my account on blatant lies about vehicle damage. STAY AWAY! They will simply rob you. 84% reviews with 1 star, says it all!

I wouldn't be surprised if an INVESTIGATION of this company in a few years time shows extortionate amounts of money STOLEN from the public without the correct protocol and systems in place.

I am a South African living in the United Kingdom. Decided to go home with my partner for a holiday and rented a car with Avis.

We hit a pot hole and had to exchange car as there was a flat tire which I paid to repair myself - received email saying damage WAS COVERED by insurance.

2 weeks later £427 taken from my account without any invoicing.

I have a business where patient card details are on our programs and systems. We never take money out of patient accounts without WRITTEN or VERBAL CONSENT (WITH) appropriate invoicing details. IT IS ILLEGAL to sway from this protocol.

FRAUDULANT and CRIMINAL! Unbelievable service. How an investigation into this company hasn't taken place is disgusting! How can a company take money out of people's account without systems in place and invoicing explaining costs? IT. IS. CRIMINAL AND THIEVES! In 2023 huge companies getting away with being corporate bullies.

I will be taking this further.

This company is getting away with robbing people and making money off people - its CORRUPT. STAY AWAY

Very poor I returned the car on the 23rd of November 23 and still my money not released. When you call its either do not picking up the phone. Very 😞

NEVER EVER RENT A CAR THERE, i rented they gave me GPS. Turns out NOT WORKING. i had to come back to airport again after 30 minutes WITHOUT GPS. I delivered car with a WITHOUT DAMAGE paper signed by me and their agent. Then they charge me with EXTRA DAMAGE.

Absolutely horrible.
They charged me an arm and a leg for a supposed dent and chip. I am pretty sure those were there already on the vehicle. Absolutely atrocious service. Whilst the sign on was quick, and handover of vehicle quick, this backslap was horrible. When I took the vehicle, it was at night, and a cleaner handed over the vehicle. It was very fast. I did not have the time or the training to look for every little dent and scratch. When I gave back the vehicle, it was day, and an inspector inspected the vehicle. He looked at very, very closely, inspecting every inch of the car with a fine-toothed comb. I couldn't even see the dent they said was there. I had taken a top-line insurance package they had, and they still charged me. Absolutely atrocious.

They will make you beg for your deposit.
Inspection on return of the car went smooth. They confirmed that all was in order. I had also put full tank petrol. It’s been a month of constant follow ups on twitter and their call centre about my deposit. I keep being told it will be released in 48hrs. I am still waiting. An entire month later. Ref E712033593

Scammers, trying to say I’ve caused an invisible dent by the mirrors, I had the car for just over one day, Avis/Budget I have pictures and proof and will contest this. Be sure to take video and lots of photos. Wish I had read more reviews!