Avance Anmeldelser 

388
•
TrustScore 2.5 av 5

2,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Bei Abholung des Autos am Flughafen Kalamata dauerte es lange bis alle Daten erfasst wurden, Mitarbeiter war unfreundlich und gab uns einen alten Renault Clip mit mehr als 100000km auf dem Tacho. Das... Vis mer

Vurdert til 5 av 5 stjerner

Santorini - We had a really good experience, very easy and all went well. I see other offices of Avance don't have good reviews but the Santorini branch was really good. The man at the desk in Santo... Vis mer

Vurdert til 1 av 5 stjerner

Altes Fahrzeug erhalten, fast 100 t km ! (der blaue Polo ist sicher eine Gelddruckmaschine) Rundum Makel, defekte Scheinwerfer, im Dunkeln zu fahren ist Risiko. Wollte zurück zum Schalter der Ausgabe... Vis mer

Vurdert til 1 av 5 stjerner

Abbiamo prenotato a Kos per tempo una categoria d auto per avere maggiore sicurezza con i bambini nonostante il prezzo piu elevato;c hanno dato un auto di categoria inferiore,tutta ammaccata e alla ri... Vis mer

Informasjon om virksomheten

  1. Bilutleiefirma

Skrevet av virksomheten

Avance Rent a Car is a Greek car rental company established in 1992. Currently operates more than 25 locations in Greece, with 40+ service points.


Kontaktopplysninger

2,3

Under middels

TrustScore 2.5 av 5

388 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,3

Alle anmeldelser

(388)

38 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Estafadores!

Estafadores!! Es una verdadera estafa, te entregan el vehículo diciéndote que no hay problema de nada, te dan el deposito de gasolina por la mitad, lógicamente te fias del personal que trabaja allí, y al finalizar el uso del coche te dicen que tenías que tenerlo entero el depósito. Volvemos a la oficina y la directora una prepotente, que no da ninguna solucion. Esperamos a que vuelva el chico que nos dejo el coche, llamado Nico ( el karma siempre vuelve recuerda esto ladrón) , y dice que no se acuerda de nosotros que todo es mentira. En resumen, un trato despreciable de todo el personal ( menos una chica de recepción del aeropuerto que nos intento ayudar) y un auténtico robo. No lo contraten!!

16. juli 2022
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Svar fra Avance

Good afternoon,
We have investigated what you reported to us.
On July 11th, you received from our office at Mykonos airport a Nissan Micra, in excellent working condition with 8/8 fuel. On your return on July 16, you returned the vehicle to the port of Mykonos with 4/8 fuel. The station proceeded with the corresponding charge for the fuel difference. Therefore, we do not understand your bad review as you were not charged anything further than the fuel difference, which was incurred by you. There is no possibility not to charge the respective customer, some pending for which occurs by him.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

We rented a car from advance gr in…

We rented a car from advance gr in Milos . Fantastic friendly service. Peter was great at handling a small issue with our bumper , same morning and with a smile.
We 100 percent recommend the firm and they drop off at hotel and also we returned at airport. Easy procedure, no fuss and friendly.

13. juli 2022
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Svar fra Avance

Good morning,
Thank you for your wonderful words. As we always try to serve our customers in the best possible way, we are happy that we fully met your expectations. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Kafalonia car hire

We recently hired a small car from Avance in Kefalonia and were very pleased with everything. The car was in good condition, it was easy to check in and out and all the staff were very friendly and relaxed. They even gave us a bottle of cold water each on arrival!

13. juli 2022
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Svar fra Avance

Good morning,
We are extremely happy that we were able to serve you and that you are fully satisfied with our services. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 2 av 5 stjerner

Very basic service & cheeky

Very basic service overall. Some times it felt a bit cheeky too.
a)They forgot to give me back my driver's license.
b)I asked for a seat booster. They charged me but they didn't have one. I had to wait for it to be delivered.
c)The vehicle was half full and I was supposed to bring it back half full (I ve never received a half full vehicle). I asked "How am I supposed to fill it up to that point? Do I leave the engine on?". They said "You can add up a little more". Brought it back with "a light more" and asked "What would have happened if I brought it a little less?" "We would charge you €15 min". I said "Are you going to give me back money now for the extra gas?". They said "No, we don't refund money".
This is so silly.

5. juli 2022
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Svar fra Avance

Good afternoon,
We are sorry to receive such a feedback, as our priority is the best customer service. Please send us to customer-service@avance.gr details about your rental (for example rental agreement, dates of lease, location of rental etc.), in order we be able to check at which station you were served and all the above that you are mentioning us.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

the perfect company

We had a fantastic experience with Avance in Santorini. Our hotel recommended them and we went for the full insurance, which made life much easier. They dropped the car off at the hotel, the price was fair, the car was good and drop-off was so easy. highly recommend.

1. juli 2022
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Svar fra Avance

Good morning,
Thank you for your evaluation. We are happy that we were able to serve you and you been satisfied with our services.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Agence Santorin

Nous avons loués une voiture pour 1 semaine à santorin via l 'agence avance rent a car à l aeroport. Vassili nous a très bien reçu. L accueil est chaleureux et le service est de qualité et l equipe est très professionnelle.
Je vous recommande fortement cette agence !!

Encore un grand merci à Vassili !

Laetitia et Roman

28. juni 2022
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Svar fra Avance

Good morning,
As we always strive for the best service to our customers, we are particularly pleased to receive such feedback. We hope you will be able to visit the island of Santorini again soon, so that we can serve you once again.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Car hire for week in Kefalonia

Just returned from a weeks holiday in Kefalonia. Originally had a transfer booked from airport but decided to get car for the week. Amazing service throughout, we arrived late evening into airport and was concerned the office may have closed but staff were patiently waiting for us . Everything was very straightforward, no hassle, excellent prompt service, picking up and returning the car. Thank you. Will definitely use again.

24. juni 2022
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Svar fra Avance

Good morning,
Thank you for your wonderful words. We always strive for the best service of our customers and we are especially happy when we manage to fully meet your expectations.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

good experience on Kefalonia

very polite, not pushy, explained car well, clean car, good fuel policy, reasonably check of car on return.
Good experience will use again

16. juni 2022
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Svar fra Avance

Good afternoon,
Thank you for your time in order to evaluate us and for your kind words. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Very satisfied with the service…

Very satisfied with the service rendered. Had it not for them, our holiday on Santorini would have been badly disrupted. Thanks for the last minute request and helpfulness to clear up the mess created by another car rental.

30. mai 2022
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Svar fra Avance

Good morning,
We are happy that we fully met your expectations. We always try not to have dissatisfied customers and customers to be satisfied with our services. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Do It!!! We Are Extremely Happy With Our First Experience With Them!!!

Let me begin with - OUTSTANDING! We will not only be coming back to Santorini, Greece, but we will also rent with Avance if there is ever an option!!!! This was our first customer experience other than the airport in Santorini, Greece.

We were afraid to try out and rent a car from a less known company for the first time when compared to the neighboring counters featuring AVIS and Hertz and the other agencies, but thanks to the representative at the counter Dimitrus and his smile, we will be going with Avance every time! There were no high pressure sales tactics and he gave us what we requested at more competitive prices. Do not be afraid of the lack of lines like we were at first! Trust me, we stood in them all and Avance had exactly what we needed for the right price! Thank you, Dimitrus!

To continue with the amazing hospitality, Jim outside at the lot at the airport got us situated with our car very quickly.

Because of these two team members, we will never forget our experience with Avance! Way to go!! Support them if you can! Let them know “The guy from Twilight” from Austin, TX sent you!

Thank you again, Dimitrus and Jim!!!

25. mai 2022
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Svar fra Avance

Good afternoon,
We are always happy to receive such comments, as we always try to fully meet the expectations of our customers. In no case do we want to have dissatisfied customers from our services, as it would not represent the correct image of our company. We will be especially happy to serve you again soon.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

We used avance car rental company for both our Athens trip and Santorini trip. Miss Fotini,whom i met at Santorini Airport. Thank you for her kindness

Miss Fortini I met at Santorini Airport was very kind and explained the road conditions in Santorini in detail.

23. mai 2022
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Svar fra Avance

Good afternoon,
Thank you for your kind words, as our priority is to serve our customers in the best possible way. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Excellent service at Avance Santorini

Excellent service at Avance Santorini! Dimitris professionally helped us with everything and was very accommodating. Absolutely no fuss picking up and dropping off. I can absolutely recommend Avance and thank them for making our stay at Santorini easy-going.

29. april 2022
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Svar fra Avance

Good morning,
Thank you for your time in order to evaluate us. We always try to satisfy our customers the best we can. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Hired car at Santorii… excellent service

Hired a A3 cabriolet at the Santorii airport for 3 days. Dimitri at the Avance airport counter was super helpful, courteous and patient! In fact it is a Greek company, so wanted to support local so used that instead of international companies. Had a great experience from start to end - car pickup was at a convenient location next to airport building exit. Car was in excellent condition and very clean

21. april 2022
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Svar fra Avance

Good afternoon,
We are happy that you have been satisfied with our services and we met your expectations. We hope to serve you again in the future.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Great customer service

Dimitris at avance was very hospitable and friendly, and gave us loads of great recommendations for our trip to Santorini

17. april 2022
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Svar fra Avance

Good morning,
Thank you for your kind words and for the time to evaluate us. We hope to serve you again soon.
Kind regards,
Avance team

Vurdert til 1 av 5 stjerner

Avoid

Ενοικιάζουν φτηνά υποτίθεται το αυτοκίνητο και στα παίρνουν στο τέλος από τη βενζίνη με πλάγιους τρόπους.
Νοίκιασα Renault Clio έκανα 100 χιλιόμετρα ίσως και λιγότερα έβαλα 2 φορές από 10€ βενζίνα, σύνολο 20€, και ο δείκτης δεν κούνησε καθόλου από τη θέση του. Αποτέλεσμα να μου πάρουν άλλα 10€ κατά την παράδοση. Όταν πήγα στα γραφεία τους μέσα στο αεροδρόμιο παραδέχτηκαν ότι το συγκεκριμένο αυτοκίνητο καμία φορά κολλάει ο δείκτης της βενζίνης όταν δεν βγάλεις την κάρτα την στιγμή που βάζεις βενζίνα (κάτι που κανείς δεν μου είχε πει βέβαια) αλλά για τα 10€ που μου πήραν δεν έκανε κανένα σχόλιο.
Προσοχή. Καλύτερα να δώσετε κάτι παραπάνω εις γνώση σας παρά να σας τα παίρνουν με πονηριά. Μην σας περνάνε για ηλίθιους.

————————————-

They are supposed to rent the car cheaply and in the end they get it from the petrol in indirect ways.
I rented a Renault Clio, I did 100 kilometers, maybe less, I put 2 times from € 10 petrol, a total of € 20, and the index did not move at all from its position. As a result, they charge me another € 10 upon delivery. When I went to their offices inside the airport, they admitted that the specific car sometimes sticks to the petrol indicator when you do not take out the card when you put petrol (something that no one had told me of course) but for the 10 € they took from me it did not make any comments.
Caution. Better to give something more to your knowledge than to be taken by cunning. Do not be fooled.

18. februar 2022
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Svar fra Avance

Καλησπέρα σας,
Λυπούμαστε να λαμβάνουμε τέτοιου είδους σχόλια, καθώς προσπαθούμε πάντα για την καλύτερη εξυπηρέτηση των πελατών μας. Παρακαλώ προωθήστε μας στο customer-service@avance.gr περισσότερες πληροφορίες σχετικά με την ενοικίασή σας (πχ αριθμό συμβολαίου, τοποθεσία παραδοσης- παραλαβής, ημερομηνίες παράδοσης-παραλαβής κλπ.), ώστε να είμαστε σε θέση να το ερευνήσουμε.
Με εκτίμηση,
Avance team

Vurdert til 5 av 5 stjerner

Excelente, 5 estrellas

Alquilamos un coche en Atenas del 9 al 23 de octubre. He alquilado coches en otros paises como Italia, Israel, España y Republica Checa. Esta es la mejor compañia de alquiler de coches que he encontrado nunca.
Precio: excelente. Ninguna otra compañia en Grecia ofrece un precio tan barato
Atencion al cliente: excelente. Todas las preguntas que les hice por correo electronico, las respondieron en un dia.
Facilidad de llevar el coche en ferry a otros sitios: excelente. Sin problema, pero te avisan que si el coche sufre daños en el ferry, ningun seguro lo cubre. Otras compañias no dejan llevar el coche en ferry
Vehiculo: excelente. Me ofrecieron al mismo precio un coche automatico de categoria superior, practicamente nuevo.

13. november 2021
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Svar fra Avance

Good morning,
Thank you for your time in order to evaluate us and for your wonderful words. We are happy that we fully met your expectations, as we always strive for the best of our customers. We are looking forward to serve you again in the future.
Kind regards,
Avance team

Vurdert til 1 av 5 stjerner

J’ai loué une voiture chez Avance à…

J’ai loué une voiture chez Avance à Milos, j’ai en reculant abîmé le pare choc droit arrière, j’en suis entièrement responsable, j’ai payé 300€ en rendant la voiture pour la réparation.
J’avais payé avec ma carte visa premier donc je peux être remboursée du sinistre sur une voiture de location mais il me faut la facture de la réparation, je n’arrive pas à l’obtenir de la part d’Avance malgré mes demandes répétées
Cela veut sans doute dire qu’on m’a fait payer 300€ et qu’on n’a pas fait réparer la voiture
Une pratique très malhonnête alors que moi j’ai été très honnête, j’ai tout simplement été bernée et volée

2. november 2021
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Svar fra Avance

Good morning,
On October 4, you received a Suzuki Ignis from the port of Milos and on October 9, you returned the vehicle to the port of Milos with damage to the rear bumper. On October 11, 11:41, you requested us by email for the documents of the damage you caused while the vehicle was in your possession. On October 11, 12:36, we forwarded all the documents you requested. In the documents that we forwarded to you was the offer forwarded to us by the workshop for the repair of the vehicle (as you understand there is no possibility for it to be ready within 2 days). On November 2, you forwarded to us again correspondence that your insurance company does not pay you because we sent you the offer and not the invoice that our company been charged by our partner. Due to workload we did not answer you immediately, but we answered you within 24 hours. However, because we did not reply to you immediately, you sent us another email, threatening to discredit us on the internet because we did not reply to you promptly enough, as you wished.
As we always serve the best our customers in the best possible way, we do not consider that due to workload and while we answered you within 24 hours it makes our company unreliable. We are therefore sorry to receive such comments, as it does not represent the correct image of our company.
Kind regards,
Avance team

Vurdert til 5 av 5 stjerner

Audi A3 Convertible (Santorini)

Beautiful island and cool car)
Liked that everything was processed very quickly and politely)

16. september 2021
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Svar fra Avance

Good morning,
Thank you for your review. We hope to serve you again in the future.
Kind regards,
Avance team

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