I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Vis mer
Selskapet har svart
I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Vis mer
Selskapet har svart
Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Kontaktopplysninger
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Storbritannia
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Enestående
137 anmeldelser
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing service
I turned to them when I needed help in locating help with finding a care home for my mother.
Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week found the best place for mum.
They do all the searching for you and ask the homes to contact you, you don't have to anything apart from take calls.
Highly recommended, it's a real help at a difficult time.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for taking the time to leave such a lovely review Evi. We’re really pleased to hear that we were able to support you and help you find the right care home for your mother. It’s great to know the process felt straightforward and made a difference during what can be a difficult time.
We wish you and your family all the very best, and we’re always here if you need any further support.
Knowledgeable resource
Knowledgeable resource, unmatched as far as I can tell.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for taking the time to leave your feedback Nicholas! We're so pleased you found the information we sent helpful. Please feel free to reach out if there is anything else we can do to support you.
Autumnal is a useful site
Autumnal is a useful site to use as you only need make one application that is then passed on to multiple homes.
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Hi Ian, thank you very much for your feedback and we are so glad you found our service so helpful!
You were very friendly and very helpful…
You were very friendly and very helpful every step of the way, I wouldn't have got where I wanted to be without your help, I had no idea where to go who to phone until i saw you name and what you did, I never looked back with your help so thank for everything, my partner is all booked in to stay at a home you recommended to give me the time I need for what I have to do, so once again thankyou.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for your lovely feedback Frank. We're so glad that we were able to help you navigate your search and find a home for your partner. We're wishing you both all the best and we're always here if you need any further assistance.
Avoid
Very helpful and keen for you to sign up. But no leads which is what they promised. Care providers need to stop signing to referral sites. They are not impartial, lack industry knowledge and don't work. I agree, they are a scam.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Hi Michelle,
Thank you for taking the time to share your feedback.
I’m sorry to hear that your experience hasn’t met your expectations. We understand how important meaningful, high-quality referrals are for care providers using platforms such as ours.
We have contacted you to review your account and would welcome the opportunity to discuss this further. We would like to check that your profile is correctly set up, to help maximise visibility for referrals and enquiries from potential care seekers.
We aim to be transparent about how enquiries are generated and shared through our platform, and we appreciate that different providers may have different experiences depending on their location, the services they are able to offer, current demand, and profile setup. Our Customer Experience Team is always happy to review these factors with you to ensure everything is working as effectively as possible.
If you’re open to a call with our Customer Experience Team, please respond to our request for further information or email us at provider.support@autumna.co.uk.
Kind regards,
A very useful helping hand
At a somewhat traumatic time and trying to operate at some distance, (440 miles from mother), Autumna gave, prompt, useful and accurate information and were always on hand to help.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
We are thrilled to hear that you found us so helpful at a time when things were difficult for you. We are here anytime should you need us and I hope things have got better for you both.
Help when help's needed
I am grateful to be able to talk with someone who is not biased and appreciates my need for information and has a lot to give
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for your kind words Gayle! We’re delighted to hear that you felt supported and well-informed. We always aim to provide unbiased guidance, and we’re so glad it made a difference. Please reach out if you need us, we’re always happy to help.
An online enquiry provided a useful…
An online enquiry provided a useful shortlist of care homes to suit my elderly mother’s needs.
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for your feedback Robert and we're really please to hear that you found the shortlist useful in finding the right care home for your mother. Please be sure to get back in touch if you need any more assistance or support in the future.
Excellent for urgent care sourcing
I needed urgent care for my sister and Autumna provided me with several options immediately and the company I chose had a carer coming out within 48 hours. She is also very good which is a real bonus
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for taking the time to provide this feedback and your kind comments Jane. We’re delighted to hear that we were able to find the care you needed for your sister. Providing clear information and timely support is always our priority. Should you need any advice or support in the future, please don't hesitate to get back in touch.
Dealing with permanent homes for family…
Dealing with permanent homes for family is so hard but reading reviews and detailed accounts made my visits easier. Still havnt decided which home to use.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for your feedback Valerie. We know how difficult it can be finding the right home, but we are glad that we have been able to help you with your search. Please feel free to reach out if there is anything else we can do to help you.
Very helpful and informative!
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for taking the time to leave your feedback Mrs Wilson. We are really pleased to hear you found the information we sent so helpful. Please do not hesitate to get in touch if there is anything else we can do to assist you further.
Be specific in your needs, or the needs of your loved ones
Having gotten lost in the Social Services beauracracy, while looking for a suitable care home for my Mum, I was so happy to have options sent to me with "vacancies available". This cut out a lot of red tape and saved traipsing my poor Mum around only to be told " there's a waiting list". Saved me time, and had a reply from a lovely care home the family were happy with especially my Mum .
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for your lovely review Mrs Thomas. We’re really pleased we could make the search easier and help you find a care home that your mum and family are happy with. If you need any further support, we’re always here to help.
I found this company very helpful
I found this company very helpful. They helped me find a lovely care home for my mum. They have kept in contact with me and have also left it open that if i need any further assistance or questions answered they will be willing to assist me.
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for this lovely feedback Karen. We are delighted that we helped you find the right care home for your mum and as you mentioned, we are always here for you in the future if you need any more help or guidance.
Excellent help at a difficult time
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for your feedback. It's really heartening to learn that we were able to support you through a difficult time and please be sure to get back in touch if you need any further assistance in the future - we're always here to help.
The helpful comments and listings made…
The helpful comments and listings made the choices so much easier for care
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much, Anne. Your feedback means a lot, and we’re so pleased we could make the process of choosing care simpler for you. We're always here to help.
Very helpful and friendly
They were very quick to respond when I made inquiries about a place I was interested in, and followed up to make sure I received further information regarding it.
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for your kind feedback Julia. We’re delighted to hear that you found our team helpful and responsive. Providing clear information and timely support is always our priority. We really appreciate you taking the time to share your experience. Always here when you need us.
I had the most wonderful support and…
I had the most wonderful support and advice , if you ever need someone to steer you through difficult times then Autumna are the company to go to . No pressure just genuine help .
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for your kind words Dee and for taking the time to leave your feedback. We are so pleased to learn that we were able to support you and please do come back to us if you need any more assistance or support in the future - we are always here to help.
Useful consolidator of retirement options
Found a number of retirement options of which I was not previously aware.
3. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank for taking the time to leave your feedback Paul. We're really pleased to hear you found a number of retirement options through our website and if there's anything more we can do to help, do feel free to reach out.
Very friendly and warm when discussing…
Very friendly and warm when discussing your needs. Also the follow up to check on any progress is a nice little support to help you find accommodation.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you for your feedback Paul. We are so pleased to hear that our team have been so supportive and helpful during your search. Please do not hesitate to get in touch if there is anything else we can do to assist you.
I found the search easy to do
I found the search easy to do, had a chat with the lady who called who was friendly and understanding. I was emailed a list and most of those care homes also emailed details to me. I've been offered further support if I need it but it wasn't pushy.
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Autumna
Thank you so much for your kind words Meryl. We’re thrilled to hear that you found our search process easy and that your care advisor was friendly and supportive. It’s great to know that the information we provided was helpful and that you felt supported without any pressure. We’re always here if you need any further assistance, and we really appreciate you taking the time to share your experience.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.