Aura Retrofit Anmeldelser 

886
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

From start to finish communication from the office was brilliant. I had a lovely team who were friendly polite and considerate at all times. Joshua H the gas engineer took so much pride in his work t... Vis mer

Vurdert til 5 av 5 stjerner

From initial contact to installation day of solar panels absolutely no issues at all. Straightforward process with help and advice along the way. On the day of the installation the electrician... Vis mer

Vurdert til 1 av 5 stjerner

Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Vis mer

Vurdert til 5 av 5 stjerner

Absolutely fantastic work from start to finish fitting my solar panels, battery and insulation. The team were polite, professional, punctual and reliable throughout. Everything was completed to a very... Vis mer

Informasjon om virksomheten

  1. VVS-firma
  2. også i
  3. Gassinstallasjon
  4. Leverandør av solenergiutstyr
  5. Leverandør av varmeutstyr
  6. Rørlegger
  7. Solenergientreprenør

Skrevet av virksomheten

Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

886 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 12 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(886)

24 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Really poor experience

We were awarded a grant for a system tune up, new thermostat & 5 new TRV’s. TRV’s appear to be of poor quality, 2 have already broken. Engineer managed to leave us with no central heating, and 2 leaking radiators. Had to call out local companies to rectify the errors, at a cost of over £400. Leaks were discovered separately, a week apart, the 2nd one over a weekend.Will also have to replace TRV’s, as 2 are broken, and I have no confidence in the other 3.

26. juni 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Good evening, I am sorry that you feel the System Tune Up was not carried out as you would expect. The equipment used is specified and we have never been advised of any failures to date. Equally if a part is faulty then we would of course replace this under the product warranty at no cost to yourself. In these circumstances you claimed there was an issue on a weekend and decided to contact your own emergency plumber to resolve the matter out of hours. Aura would naturally be able to resolve any issue, if we had caused this but we would not cover the costs you claim you were charged by the out of hours plumber. I am sorry you feel this is not acceptable. Obviously the work we have done will still have a warranty and we can manage any issues that you have in the future if you report them to us.

Vurdert til 5 av 5 stjerner

Repair and annual service

During an annual check the technician spotted a leak which needed a part replacing. This was easily organised as a revisit today has fixed the leak. Everyone from Aura has been polite friendly and efficient. Very satisfied

30. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

We are so happy we could help! Thank you for taking the time to share your experience.

Vurdert til 5 av 5 stjerner

Annual Boiler Service

Just had my annual boiler service. This year it was carried out by Mannie. Lovely man and very thorough and professional.
Thank you Auragas for the text to say Mannie was on route and for giving the vehicle details.

30. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you for taking the time to leave us such a positive review! Mannie will be so glad you had a great experience.

Vurdert til 5 av 5 stjerner

Great service and communication…

Great service and communication continues from this reliable company,Highly recommended .

29. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

We are so glad to hear you have had a great experience! Thank you for taking the time to share your thoughts.

Vurdert til 5 av 5 stjerner

Boiler Service

Good communication and the engineer (Mannie) was prompt and polite.

26. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you for the great feedback!

Vurdert til 5 av 5 stjerner

Annual boiler service

Annual boiler service carried out by Engineer Alan, who was very friendly and arrived on time. No problems at all with the service - always an efficient service with Aura.

25. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you for taking the time to let us know your thoughts. Alan is an asset to the team and will be so glad to hear you had a positive experience with him.

Vurdert til 5 av 5 stjerner

Good communication and efficient service

Boiler installed by Aura in 2019 and they have complete annual service since then. Very reliable and well organised. Good communication and always helpful. Service today carried about by Alan - very efficient and cheerful. Thank you Aura and Alan

25. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

We are so glad to hear you have had a great experience. I will be sure to pass on your kind words to Alan.

Vurdert til 5 av 5 stjerner

Annual service

Our annual service was carried out by Mannie, a very pleasant young man. He cleaned out the boiler and checked for any issues, all was good as usual and completed in an efficient and professional manner. Tha nook k you.

23. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank for taking the time leave such great feedback! Mannie will be happy to hear you had a great experience.

Vurdert til 5 av 5 stjerner

Damien was polite and respectful at all…

Damien was polite and respectful at all times. He even asked where the dog was because he had to go out to his van. I appreciated the message to say he was on his way.

24. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Damian is a credit to the team, I'm so glad to hear you had a great experience with him!

Vurdert til 5 av 5 stjerner

Excellent man is Mannie

Excellent man is Mannie. Very happy

24. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you for taking the time to share your feedback! I will be sure to pass it across to Mannie.

Vurdert til 5 av 5 stjerner

Had a routine boiler service.

Had a routine boiler service by engineer Damian. The whole visit was perfect. He arrived within the booked time and started to work immediately. He appeared to work efficiently and swiftly. He was very friendly and polite through the whole time and left no mess to clear up. I will continue to use Aura for all work of this type.
Bryan Worwood.

17. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you, Mr Bryan Worwood, for your lovely review. We are glad to hear your annual boiler service went well. I will pass your feedback on to our engineer, Damian.

Vurdert til 5 av 5 stjerner

Annual Boiler service

Alan from Aura came and serviced my boiler was polite efficient and was on time.
Good communication from the start of making appointment,including opportunity to track his progress to my house.
A professional experience at a good price.

19. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you, David. We are glad to hear your annual boiler service went well. I will pass your positive feedback on to Alan.

Vurdert til 5 av 5 stjerner

Louis was lovely!

Louis was lovely and very helpful. Thank you for the service x

18. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you, Jodie. We sincerely appreciate you taking the time to share your experience with us!

Vurdert til 5 av 5 stjerner

Very happy with the service provided

Very happy with the service provided. The engineer was very polite , helpful & efficient. Would highly recommend this company.

19. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you, Teresa; I’m happy to hear our heating engineers provided you with an excellent service. I will pass on your feedback!

Vurdert til 5 av 5 stjerner

Alan Sutherland arrived on time

Alan Sutherland arrived on time. Did a great service including checking that the outside flu was still in the correct position. Service took 45 minutes. Great job, thank you Alan.

18. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

We are so glad to hear you had a wonderful experience with Alan. Thank you for the review :)

Vurdert til 5 av 5 stjerner

Annual boiler service

Annual boiler service, Alan the Aura engineer was punctual, professional and simply a nice guy. Would definitely recommend.

17. juli 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

I will be sure to pass on your great feedback to Alan, Thank you!

Vurdert til 5 av 5 stjerner

More than a Satisfied Customer …

When we had a new boiler fitted a few years ago by Aura Heating we also set up a service contract with them, this covered the boiler for breakdowns and the cost of the yearly service.
As usual we received a call a couple of weeks before the service was due to arrange a suitable date.
Aura’s engineer arrived at the agreed time and after asking us about any issues we had, set about the service checks. Once completed the engineer left leaving the area clean and tidy.
With our experiences dealing with Aura Heating we are more than happy to recommend them to anyone.

29. mai 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Aura Retrofit

Thank you for taking the time to leave us such amazing feedback, Chris. We are so glad to hear you have had a great experience with us!

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