ASH Waste Services Anmeldelser 

A follow up to my last review of Ash Waste so another week my waste bin not emptied, no call no text no email the service is diabolical

Terrible company. Will go out of there way to not collect. Charge for cross contamanation yet load bins on same wagon. 3 price increases in a year even if you are under contract. Zero customer service and be warned its a rolling contract if you miss the 3 month deadline they sign you again you cannot get out of it. In order to get out a written letter is the only way yet they will sign you by email. Outdated disgraceful company

Their customer service is awful! i called to dispute the fact that they have tripled their prices and i was spoken to so rudely and the operator shouted at me. I have since called to cancel my service with them and have had no answer. their communication is awful and i would not recommend this company to anyone. i am switching my services ASAP after 3 years of being with this compnay. customer loyalty is not rewarded.

The driver who attends along Hall lane Lathom today 23 /6 26 is an idiot who needs to learn to wait for the traffic to clear before pulling out in front of me. I am on a 40 mph road and had to brake down to 10mph . Camera footage gone to the police

Terrible service. Has not collected my sharps waste in over 3+ months despite 4 emails sent to them requesting a collection.

Do not use, dreadful service, very quick to sign you up to an auto renew contract, I’ve been waiting weeks for bin removals after paying a huge amount to cease my contract. They are the worst company I have ever dealt with in my 20 years of trading

Don't come when they are supposed to, charge for cross contamination but then put the different bins in the same lorry.
Will do their best not to collect, my staff member came out to get the bin, they saw him but still drove off looking at him. Not very professional at all. They also email to say bins aren't put but we have clear evidence that they were. Not a happy customer

Ash will use any excuse to not perform their services. They'll not turn up on designated days, and email saying the bins weren't left out to collect! The bins were left out to collect, and they're now full and overflowing.

Avoid this company, poor service. Only collect the bins once a month even though our contract is collection weekly. I would like to exit and they are saying that the contract is 3 years but cannot show me the contract.

We have a new business on Bridge Street Chester and i want to compliment the guys that collect our waste ..... very helpful and friendly

Been a customer for years the last couple of years the service is very poor. No show no practicality every week got to keep chasing them for a collection promise one day and don’t turn up again!! When they do turn up leave the bin in the middle of the car park so no cars can come or go. And they tie you to a contract that’s almost impossible to get out of. AVOID

Weak service, Unfair, rude, fraudulent,be careful never ever deal with them

Avoid at all costs
Zero customer service
I signed a one year contract, but there t&c In the small print
Allows them to put you on a rolling contract. And you can only cancel it within a time frame that suits them.
My contract finishes on the 15 June 2026
I’ve asked to cancel and it’s still May
But I’ve missed their window. And they have put me on a new contract, that I most certainly did not ask for.
They miss collections constantly, then don’t turn up for weeks. Then charge you for being over weight.
After two years of having a skip, they turned up when we was not there and replaced our skip with a smaller broken skip( the lid is broken and full of water I’m guessing so they can charge you for being over weight) this was not agreed.
They firstly denied the skip had been changed. Then told me I had requested an urgent collection. I DIDN'T
And they had no available bin wagons to collect and only a skip lorry. ( they make lies up constantly)
I spoke to a man ( who cried that I named him in the first review. So I had to take its name out) who says he was the legal department
He does not come across as a practically nice person, very arrogant
Just keeps referring to the t & c

Just do yourselves a favour and avoid
Awful company
Awful people

Ellie on the Live Chat was awesome! Fast to respond and very helpful. My issue was sorted within minutes! Love it when these live chats work well and I don't have to call and end up on hold for hours.

I keep telling them they haven't collected our food bin. Each time I get a different customer service advisor telling me I am on a fortnightly food collection. I know full well I am on a fortnightly food collection, I also know full well their drivers have not collected the bin for weeks as my excellent camera system tells me the haven't been, even when they say they have. They re-scheduled my last collection and still didnt empty the bin. This company is a joke.

Very bad service. Never took my bin on time. I also contacted with them everytime they give me collection day but they never come to collect bin.

Uninvited sales visit to business - ignored clear NO SOLICITING sign in door & attempted to leave business leaflet anyway.

Sales person then left leaflets tucked into neighboring properties security grills which then ended up in the street.

Really happy the best bin company in town ye ha

Excellent customer service