ASH Waste Services Anmeldelser 

Imogen was really helpful and went an extra mile to support us . I was very concerned about EHA but she put my mind at ease and sent me an email outlining actions.

Good customer service by Phil weir - always on the other end of the phone to help out

We received great service from Imogen Windsor.
She was very helpful in resolving our issues with our contract.

Happy with service collections allways on time, lauri is so helpful thankyou again Jasmin & Honey Leicester

Spike to Phill W gave a good competitive price, very professional and friendly.

Paresh gave a great service in Nottingham and had fantastic communication. The waste service with Ash has been reliable and im happy with my decision to go with them

repeatedly added ghost charges on, questioned it and had confirmation of it being sorted and credit being raised againts next invoice. Same again happened the following 2 months and a further credit had to be raised. The cancellation process was a mess- had to send a physical letter in- then no one would acknowedge it until I chased. added price increases stating correspondance had been sent, asked for evidence and times of emails and nothing available or received. Really would avoid them.

Great service and great personal interaction when they come and see you. 5* for sure

Really disappointing experience from start to finish.

I was assured by Matt that ASH Waste had a great team and service, but unfortunately, since moving over, I’ve had problem after problem.

My waste bin wasn’t delivered for weeks. I waited in for an arranged delivery only to discover it hadn’t even been dispatched. More than six weeks later, bins finally arrived, but they were the wrong ones. During this time, payments were still being taken despite me not having the bins or receiving the service I was paying for.

When collections eventually started, the bins were repeatedly left unlocked after being emptied, meaning other businesses and members of the public could use and fill them. I was then left paying for waste that wasn’t mine, simply because the bins hadn’t been locked after collection.

To make matters worse, I then received invoices containing charges for services I hadn’t received. I emailed ASH Waste specifically querying these charges and asking for an explanation.

Rather than answering my query, I received no response and the account was subsequently passed to their legal team, who are now demanding over £1,800.

I have absolutely no issue paying for a service I have actually received, but I do have an issue with being charged for services I haven’t received and then being threatened with legal proceedings when I ask for those charges to be explained.

After being promised such a great service at the outset, the whole experience has been incredibly frustrating and disappointing.

A disgustingly unethical company. Adding services to your package as an 'opt-out' increase twice in 24 months! When challenged, they state that it is 'legally allowed' and whether it is unethical or not is a personal opinion.
AVOID

Absolutely horrific company. Sell you a dream to work there but when you look to move on it’s like climbing a mountain to get a reference. Do not work here and do not use the services they treat customers and staff like absolute garbage. Fitting for a waste company.

Don't come when they are supposed to !
No communication to say they aren't coming !
Promise to come then don't attend !
Poor customer service !

Would not recommend at all, we have tried to exit contract and gave over 2 months notice, the ridiculous contract the terms to exit are extreme that don't think anyone could ever really exit the contract with them, renewed contract and increased prices without knowledge, nothing on portal or email as any records, and apparently they don't keep records, we requested exit fee which went from 11.5K to 7.8K to 7.5k to 7k to 3.8k now 3k which still is ridiculous exit cost, all seems to be their way and despite us being in contract for over 10 years loyalty means nothing - still ongoing issues now and getting no where at all

Bins are left in middle of road, our bin was damaged on being emptied and they didn't have decency to walk to shutter door to tell us they just pushed it back across the path so we had to contact to request replacement bin after they damaged it

We have been with ASH Waste services for just over 2 years now and had prompt collections and great service. Always very helpful when you call with a problem and have great customer service. Only leaving them because we are closing the businesses otherwise we would still be using them. Highly recommended by DMG services

Nisha and Ellie is amazing, the quality of the service has been amazing and the communication has been second to none! So happy we moved over. :)

Great sales team and our direct contact Matt is a legend!
We’ve found the collection teams very friendly and helpful.
Thanks!

Customer services/accounts team are not only available/accissible they go the extra mile to make you feel like a valued customer.
Props to Pete whom I spoke with today and Tiz I think whom I spoke to on a previous occasion. Great team!

I’m finally free of this horrible company!

Based on my experience, I would urge anyone considering using them to not to do so!

I found the entire experience exhausting, frustrating and unnecessarily stressful. I was fully lied to about the nature of the contract, and when I tried to leave, every step became a battle. Instead of making the process straightforward, they did everything possible to force me to stay with them, including sending a man to my premises even when I told them repeatedly I didn’t want anybody to come. they insisted on coming anyway so they could do the hard sell, which I found intimidating and completely unacceptable.
It took just under two years to get away from them.
Good riddance to bad rubbish… and yes, the pun is absolutely intended. I certainly won’t be making the mistake of dealing with them again.
And I urge anybody considering please don’t! Use literally anybody else!

they auto renew your one year contract for another two years and then charge you an exit fee.. this is very dodgy policy then they would sanction you with an exit fee.

I am writing this review to share my experience as a customer of Ash Waste Services. This review relates to Embromatic Print Ltd (Account 51852).

In June 2024, an Ash Waste Services Area Manager, who identified himself to me as "Kulvinder", visited my business after first contacting me by telephone. He told me the agreement was for a 12-month contract, which matched the wording "Initial Contract 12 Months" prominently displayed on the front page of the agreement. He also told me that the plastic bins were inexpensive to replace, so there was no need to worry about equipment insurance.

At no stage was I told that, unless written notice was served within a limited time window, the agreement would automatically renew for a further 36 months. Had this been clearly explained to me, I would never have signed the agreement.

I was later informed that my contract had automatically renewed. In written correspondence from Liam Witts, a Customer Accounts Advisor, the company appears confused about their own dates, as the stated contract expiration date has kept changing from 2 July 2028 in one email to 28 June 2028 in the next. However, despite being unable to provide consistent contract dates, the office did not hesitate to quote a verbal upfront termination fee of approximately £1,000 as a result of this automatic 36-month rollover.

During the agreement, my collection charges also increased. Although Ash Waste Services states these increases are permitted under the contract, I do not believe it is reasonable to be tied into a long automatic renewal while the collection charges continue to increase.

I have formally disputed the automatic renewal in writing because I believe such an important contractual term should have been clearly highlighted and properly explained before I signed. I have also submitted a formal complaint, together with a copy of my contract, to the Competition and Markets Authority (CMA) so they are aware of my experience. Until this contract dispute is resolved, I intend to continue pursuing the matter through the appropriate regulatory and legal channels available to me.

If any other small business owners believe they have had a similar experience regarding the way their contract was presented or renewed, I would encourage them to report their own experience to the CMA. The more businesses that report their experiences, the better placed the regulator is to assess whether there are wider concerns.

This review reflects my own personal experience. I encourage every business owner to carefully read all renewal, cancellation and price variation terms before signing any commercial waste agreement.