Exceptional Service from Claire at Ascent Legal! I cannot praise Claire highly enough! Her professionalism, kindness, patience and genuine dedication are truly outstanding. She goes above and beyon... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had a very understanding and helpful experience with Barry who helped my situation and gave me the help and support to change situation and get on path for full resolution. Cannot thank this gentleman... Vis mer
Selskapet har svart
I have dealt with Claire McCusker on several times and have found her to be respectful, polite, helpful, and understanding; she provides clear explanations and has helped get us very much back on tr... Vis mer
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I contacted Ascent on a number of occasions regarding financial difficulties and my mortgage situation. At all times they were professional, courteous and supportive. On 18th September I cal... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Kontaktopplysninger
Storbritannia
- ascent.co.uk
4,5
Enestående
605 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Thank you Claire for all the effort you…
Thank you Claire for all the effort you put in helping my situation. Very professional and was very understanding , went the extra mile to sort out my situation very much appreciated.
13. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you so much for your review. We're so glad that you had positive experience and that Claire was able to help you during your call. We'll pass your kind words on to her.
Kindest Regards,
Hannah
Customer Experience Team
Excellent service
Had a stressful letter received in post, was very worried until I spoke with Ashley green .
He was excellent at coming to a arrangement that suited me and put my mind at ease.
The human side of been able to have a confidential and understanding phone call and been able to speak to a confident and reasssuring ear to resolve a issue was 1st class and I appreciate the way he went about his job.
Professional service.
Thank you
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you so much for taking the time to leave a review. We're so glad that Ashley was able to reassure you and provide you with a solution that was suitable for you. We'll make sure that kind words are passed over to Ashley.
Kindest Regards,
Hannah
Customer Experience Team
I spoke with Claire at Ascent and she…
I spoke with Claire at Ascent and she was very helpful and understandable. She really took her time to listen to my problem and direct me to the right department. Thank you very much for your patience and keep on your good work.
13. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you so much for your kind words and your lovely review! I'm so glad that you found our Agent to be patient and helpful. We'll make sure Claire is aware of your feedback.
Kindest Regards,
Hannah
Customer Experience Team
Claire was very understanding about my…
Claire was very understanding about my finances and found a solution that is working towards resolving my arrears, Claire helped ease my anxiety about my situation and was very caring and kind.
11. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you so much for taking the time to share your review. We're so glad that you had such a positive experience and will ensure that your lovely comments are passed on to Claire.
Kindest Regards,
Hannah
Customer Experience Team
Wonderful service
Wonderful service. Robert Mcgivern was so helpful and reassuring. He had a very kind and calming manner and has talked me through my finances. There was no judgment just encouragement and supportive discussion and signposting. Thank you Rob for being such a nice gentleman in my most stressful time
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi. Thank you so much for taking the time to give us such a lovely review! We're glad that you found you discussion with Robert to be beneficial and happy to see that you felt supported throughout. We'll be sure to let Robert know your lovely comments.
Kindest Regards,
Hannah
Customer Experience Team
I spoke with Claire
I spoke with Claire, although very professional she made me feel at ease in what is a stressful time. She understood my needs and i felt very relaxed talking to her.
It's not always easy talking about your issues. I can thoroughly recommend this company.
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you so much for your review, we really appreciate it! We do appreciate that this can be a stressful time and I'm glad that Claire was not only professional but also put you at ease. We will make sure your lovely comments are passed on to her.
Kindest Regards,
Hannah
Customer Experience Team
Being in this position is incredibly…
Being in this position is incredibly stressful, so being able to deal with kind, compassionate and helpful people makes the experience much less awful. The team member was able to provide a solution swiftly and kept me updated on progress throughout all the steps.
1. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you so much for your kind words and for leaving us such a lovely review. I'm so happy that you found our Agents to be kind and compassionate and they were able to help find a solution that was suitable for you.
Kindest Regards,
Hannah
Customer Experience Team
Harry was .Very Helpful explained…
Harry was .Very Helpful explained everthing very clearly
29. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, Thank you for taking the time to leave us a review. I'm glad you had a positive experience and will ensure that Harry is made aware of your kind words.
Kindest Regards,
Hannah
The relationship with the employer…
The relationship with the employer wants well and nice explanation of my situation and advise.
3. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie Nunn, Customer Experience Team.
Shout out to Ola
Just wanted to acknowledge Ola. He was very professional while also being a human being too. He listened and understood my situation and advised me how best to fix it. He has helped me to figure out a difficult situation and I’m grateful to him for his patience and understanding. Wish you all the best mate. Take care.
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi Pip. We’re pleased to learn that Ola was such a great help and professional when you contacted Ascent and that he was patient and understanding of your situation. We will make sure these kind comments are passed on. Kind regards Stephanie Nunn Customer Experience Team.
Very kind and considerate operative…
Very kind and considerate operative from Ascent made me feel at ease and asked questions In my lanquage, everything very went very smoothly.
9. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi Anthony, we’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team made you feel at ease and were helpful. Kindest Regards, Stephanie Nunn, Customer Experience Team.
Hamzah was very helpful and understood…
Hamzah was very helpful and understood my situation and listen to my problems. He was very understanding and put my mind at ease which was a huge relief by speaking to NatWest with the best solution was able to Get me a a break on payment, which was fantastic, thanks Hamzah
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, we’re pleased to learn that Hamzah was really helpful and did everything he should to understand your situation. It's really great to know that he was able put you at ease and find the best solution. We will make sure these kind comments are passed on. Kind regards, Stephanie Nunn, Customer Experience Team.
Andrea is Ascent Homes Star
Without Andrea's help we could not have reserved and completed our purchase within 28 days!!! Andrea has so much experience and was so thorough in all aspects of the sale. I would recommend Ascent Homes because of Andrea's 100 per cent commitment to her customers.
1. september 2024
Anmeldelse skrevet uten oppfordring
Angel called me on Friday and she was…
Angel called me on Friday and she was very lovely. She explained the legal process well and made sure I am OK throughout the call. Because of her, I am no longer stressed. Thank you so much my dear.
16. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
We’re pleased to learn that Angel was such a great help when reviewing your case and continued to make sure that you were okay throughout the call. We will make sure these kind comments are passed on. Kind regards, Stephanie Nunn, Customer Experience Team.
no service
long holds left my number for a call back
no answer
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi, I'm so sorry you've experienced difficulty getting in touch with us. I'd very much like to look into this further you.
If you could kindly email your contact details to complaints@ascent.co.uk we'll complete an investigation into this.
Kindest Regards,
Hannah
Customer Experience Team
Outstanding Claire!
I spoke to Claire a good few months ago. She's lovely and made me feel at ease. It was a pleasant surprise when she picked up the phone again on my recent enquiry. She pointed out she remembered speaking to me, then I said "is that Claire!!?" She definitely deserves a Blue Peter badge!!
Jenxx
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi Jen. We’re pleased that Claire made you feel at ease and was such a great help with your account. We will make sure these kind comments are passed on to her. Kind regards, Stephanie Nunn, Customer Experience Team.
I spoke with Claire on numerous…
I spoke with Claire on numerous occasions and she has been brilliant
She was very helpful and dealt with me with me professionally and with empathy, especially in my situation. Unfortunately I can’t say that about many of her colleagues who just didn’t seem interested
Claire is a credit to your team and I have nothing but praise for her
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
It's really lovely to hear this positive feedback for Claire at her being professional and empathetic. Thank you for taking the time to get in touch and to let us know. I will make sure that these are passed on. I note that you haven't had the same experience with other members of the team. I'm really sorry to hear that. If you wish to discuss this further, or if we can help in anyway regarding this, please don't hesitate to contact me at complaints@ascent.co.uk. Kind regards, Stephanie Nunn, Customer Experience Team
Natalie Yandle
Natalie put me at my ease and treated me with respect and compassion whilst collating the information she required. Totally professional, I felt completely comfortable with her approach.
8. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
We’re really pleased to learn that Natalie was able to put you at ease and treated you with respect and compassion whilst managing your account. I will make sure these kind comments are passed on to her. Kind regards Stephanie Nunn, Customer Experience Team.
Great Service from Claire McCusker of Ascent. …
Great communication and excellent customer service from Claire. Everything was explained clearly and she was very patient and understanding. I was very worried and she guided me for a solution to my problems. 5 stars for Claire. Thank You Ascent.
8. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi Habib, thank you for taking the time to review your experience with Claire and Ascent. I am pleased to see that you have received 5* service from her. I can assure you that your kind comments will be passed on to Claire. It's lovely to hear that she was understanding and patient at a time when you were feeling worried. Kind regards, Stephanie Nunn, Customer Experience Team.
Thank you to Holly Jackson
Thank you to Holly Jackson. Really appreciate you help during this process. She remained very professional, helpful with great customer service! Kept me in the loop the whole way along via email. Brilliant customer service thank you 😊
28. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Hi Lisa, thank you for leaving your kind comments for Holly and the service you received. It's great to learn how professional and helpful she was. I will make sure I pass these onto her. Kind regards, Stephanie Nunn, Customer Experience Team.
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