Had a very understanding and helpful experience with Barry who helped my situation and gave me the help and support to change situation and get on path for full resolution. Cannot thank this gentleman... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have dealt with Claire McCusker on several times and have found her to be respectful, polite, helpful, and understanding; she provides clear explanations and has helped get us very much back on tr... Vis mer
Selskapet har svart
I contacted Ascent on a number of occasions regarding financial difficulties and my mortgage situation. At all times they were professional, courteous and supportive. On 18th September I cal... Vis mer
Selskapet har svart
I have tried contacting multiple times with no response. When you get through it is the wrong person and they do nothing to help. The right person never calls back when requested. They seem determined... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Kontaktopplysninger
Storbritannia
- ascent.co.uk
4,5
Enestående
605 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 83 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Spoke to Gregg
Spoke to Gregg, very helpful, very polite. To do with HSBC and resolved with kindness and good explanations.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience with Greg! I will share the feedback with him and his team.
Kind regards,
Kim Phethean
Customer Experience Team.
The agent Margaret was absolutely…
The agent Margaret was absolutely exceptional. Thoughtful, consultative and most importatnt outcome driven to find the best result for me.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience. I will pass this feedback on to Margareth and her team.
Kind regards,
Kim Phethean.
Customer Experience Team.
Very professional and helpful
Very professional and helpful
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, I will share the feedback with the colleagues who you have spoken with today.
Kind regards,
Kim Phethean
Customer Experience Team
I was informed about the arrears
I was informed about the arrears, and let my estranged wife know severe of the situation
The person I spoke to was very joyful to talk to, and understanding of the situation
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience with us, I will share the feedback with the colleague you spoke with.
Kind regards,
Kim Phethean
Customer Experience Team
Excellent help with my problem avoiding…
Excellent help with my problem avoiding misery and a fresh start for the new year
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience with us, I will share your feedback with the colleague you have spoken with.
Kind regards,
Kim Phethean
Customer Experience Team
Claire McCusker Was courteous
Claire McCusker Was courteous, professional and totally understanding of the situation.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for sharing your experience with our Claire! I will of course share your kind comments with her and her team.
Kind regards,
Kim Phethean
Customer Experience Team
Vanessa Emeordi Showed great warmth and…
Vanessa Emeordi Showed great warmth and understanding on the call today. She made a difficult situation much easier and gave reassurances throughout. A credit to your team
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience with us, I will pass on the feedback to Vanessa and her team.
Kind regards,
Kim Phethean
Customer Experience Team.
Very helpful and friendly and efficient…
Very helpful and friendly and efficient helpful staff re a22062048164
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share the feedback with the colleagues that have supported you?
Kind regards,
Kim Phethean
Customer Experience Team.
Lovely lady really great help
Lovely lady really great help
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, please can you provide a case reference so that I can share your feedback with the colleague who supported you?
Kind regards,
Kim Phethean
Customer Experience Team
The lady was nice.
The lady was nice and very understanding. She was very clear in explaining the questions she was asking and was nice and calm.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for sharing your experience, can you provide me with an account reference so that I can review and share your feedback with the colleagues you spoke with?
Kind regards,
Kim Phethean
Excellent customer service
A very helpful meeting which opened my eyes to options I didn’t no was there. Sarah was extremely polite and I can’t thank her enough for her time.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, I will share your comments with Sarah.
Kind regards,
Kim Phethean
Sorry I can not remember her name but spoke on multiple times
Everyone I spoke too has gone above and beyond what I have expected.there were compassionate and understanding , and did everything were could too help resolve the situation.the one lady I spoke too on a number of the times was very helpful and I often felt she was going above and beyond. Please keep this up (as I work in the catering industry,were service is important and understanding of guest needs)
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking your time to share your experience with us! I will be sure to pass this feedback on to the colleagues you have spoken with since we have been managing your case file.
Kind regards,
Kim Phethean
Call in to resolve
I spoke to a dear chap named Nihad. A very helpful polite and understanding young man. I am most obliged and grateful for his thoughtful and kind handling of my case.
It is best to pick up the phone and discuss a tricky situation to navigate out of itrather than burying ones head in sand! My experience couldnt be bettered! Well done and many thanks to Nihad!!
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you so much for taking the time to share your experience with us. I will of course, share this feedback with Nihad!
Kind regards,
Kim Phethean
Customer Experience Team
Excellent care and attention
Excellent care and attention
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, I will share with the colleagues that have worked on your case file.
Kind regards,
Kim Phethean
Customer Experience Team.
Excellent job
Malick has done an excellent job. She was very helpful and attentive, answering all my questions patiently and knowledgeably, and helping me find a suitable solution.
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thankyou for taking the time to share your experience with Malick, I wills share the feedback with her.
Kind regards,
Kim Phethean
Customer Experience Team.
Claire was extremely helpful and went…
Claire was extremely helpful and went through the process and options that I had. She was understanding of my situation and spent a long time assisting me with a payment proposal.
Many thanks.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, I will of course share your feedback with Claire.
Kind regards
Kimberly Phethean
Customer Experience Team.
Exceptional customer service
Thank you so much to Santia at ascent. Absolutely superb customer service from start to finish. I became a little overwhelmed on the call but your calm and patience and keeping me on line and helping me to find a resolution I am so grateful, it was above and beyond. Thank you so so much.
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you so much for sharing your experience. I would be grateful if you could provide a reference so that I can share your comments with the colleague.
Kind regards,
Kim Phethean
Customer Experience Team
Adeole was excellent
Adeole was excellent! Really understanding and empathetic. He did everything to assure me and calm me down about my situation.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for taking the time to share your experience, please can you provide a reference so that I can share your experience with the colleague involved.
Thanks
Kim Phethean
Customer Experience Team
Temi is an amazing legal advisor…
Temi is an amazing legal advisor attentive and understanding whilst providing a professional service.
You need more staff like this because it helps our journey through difficult times
23. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you for sharing your experience with us! I will sure to share this feedback with Temi and the team!
Kind regards,
Kimberly Phethean
Customer Experience Team
My experience with Kadi at Ascent Law
Excellent service and listening skills, resolved my issue promptly.
18. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ascent
Thank you so much for taking the time to share your experience and write such as lovely review for Kadi, we will be sure to share this with her and her line manager.
Kind regards,
Kimberly Phethean
Customer Experience Team
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