I give Arval 5 out of 5 stars as I've worked for a few different companies that use Arval for fleet management and never had a real issue. This ranges from breakdown support, tyres, MOT's and servicin... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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This is my first car under the Company Arval scheme. I have found the process of ordering was easy but updates on progress felt like a black hole until the car was ready for delivery - that process w... Vis mer
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My new car when delivered in June was damaged which fact was acknowledged by the delivery driver .I immediately contacted Arval and sent some photos. As the vehicle had been driven down from North... Vis mer
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Great Service! From picking my car to the delivery, everything has been straight forward and so easy. The team have talked me through everything , delivery was excellent and they guy who delivered was... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Kontaktopplysninger
Whitehill House,, SN5 6PE, Swindon, Storbritannia
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,1
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 94 % av de negative anmeldelsene sine
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Inept record keeping & ignored emails
Always at the end of my lease, they send a message telling me they will be charging additional RFL for the coming year. Are their systems so inept that they don't recognise the lease end date of a vehicle? That in itself would probably warrant 4 stars, but it is the hassle then of repeated emails trying to get confirmation that they won't be taking the money from my account. 2 ignored emails so far this time around ,so I've cancelled the Direct Debit just in case. Of course customer service doesn't matter, because when you choose a vehicle through a broker, you have no say in choosing the financing company.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Hi there, we're sorry to hear that you haven't had a response to your e-mails.
We have your details which we have passed on to our customer service team and a member of the team will be in touch.
Best wishes
Poor Customer service when an issue arises.
I had a JEEP delivered on 20th July I went on a long journey 2 days later and noticed the car was pulling to the left and was heavy on the steering. As soon as I arrived in Hull I called the aftersales at VIP Gateway as I wasn't sure who to contact at Arval, VIP told me to book it into a JEEP dealership as it was under warranty which I did but the appointment wasn't for 4 weeks. When I took the car to the dealership in Cleckheaton they asked me to put a 200.00 deposit down as if was tracking I would be responsible. I refused as I had reported this issue within 48 hours of receiving the car. Since then I have been passed from pillar to post Arval told VIP gateway that bad driving causes tracking issues? I was infuriated and suggested that maybe the driver who drove 230 miles to deliver the car and left his discarded banana skins down the side of the driver's seat could have been a ' bad driver.' I don't know if tracking is the issue or maybe an electrical configuration with the steering, I don't know that because JEEP won't take the car without me handing over a credit card. My understanding from trading standards is this is the lease companies responsibility and I should not under any circumstances provide any financial details. Arval have had access to the phone call I made to VIP gateway 48 hours after receiving the vehicle, they then told VIP to tell me to contact JEEP direct , to date nobody from Arval has had the common decency to contact me directly just passing messages through a 3rd party. It is an absolute farce! What is the problem? Never had this issue with my last lease company!
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to share your experience. We're very sorry to read about the difficulties you've encountered since receiving your vehicle and can appreciate how frustrating this situation has been, particularly after reporting your concerns so soon after delivery.
We understand your disappointment regarding the delays, the uncertainty around the diagnosis of the issue, and the communication you've received throughout the process. We recognise that being passed between different parties without a clear resolution is not the experience you expected.
As you already have an active complaint open with us, we have added your Trustpilot review to the existing case so that the complaint handler responsible can take your latest comments into consideration as part of their ongoing investigation.
We appreciate you bringing these concerns to our attention and are sorry that your experience has not reflected the standard of service we aim to provide. Our team will continue to review the matter and keep you updated through the appropriate complaint process.
My first car using Arval and the…
My first car using Arval and the service has been great. Jacqui was extremely helpful, friendly and understanding when it came to her customer service.
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thanks so much for taking the time to share your experience. We're delighted to hear that your first vehicle with Arval has gone so smoothly and that you've been pleased with the support you've received.
It's wonderful to know that Jacqui made such a positive difference throughout your journey. We'll be sure to pass on your kind feedback, and we're sure she'll be thrilled to hear how much her care and dedication were appreciated.
Thank you for choosing Arval. We look forward to supporting you throughout your lease and beyond.
Excellent customer service
I've recently been granted a company car from my employer. The team who manage our company account are absolutely fantastic! I've called twice to work through the application and both account managers I've spoken with have been outstandingly friendly, pleasant to speak with, and above all, professional and genuinely helpful. Overall a fantastic experience and will absolutely recommend them to colleagues, friends and family!
Thank you team!
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for your fantastic review. We're so pleased to hear that your introduction to Arval through your company car has been such a positive experience.
It's great to know that the team supporting your company account provided the guidance and support you needed and made each interaction a positive one. Delivering helpful, knowledgeable service is something we take great pride in, so your feedback is incredibly appreciated.
Thank you for your recommendation and for taking the time to recognise the team's efforts. We'll be sure to share your comments with them. We hope you enjoy your new vehicle and look forward to supporting you throughout your journey with Arval.
ARVAL an amazing company
I stumbled upon this company Arval by chance and wow wow how amazing they are from the first phone call right through to delivering the car.
Staff friendly, polite and answer all my questions efficiently and clearly.
Good communication throughout the whole process fantastic. I Kept fully informed by email or phone call.
Car delivered on time and exactly what I had ordered.
I absolutely 100% recommend this company
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that your experience exceeded expectations from the very beginning through to receiving your vehicle.
It's great to know our team provided helpful support, kept you updated at every stage, and made the process straightforward and stress-free. We're also pleased everything arrived as expected and when promised.
Your recommendation means a great deal to us. Thank you for choosing Arval, and we hope you enjoy every mile in your new car.
Ongoing issue with car not being repair
We've had an ongoing issue with our company car , which was not being resolved , by either Mercedes garage , Mercedes UK or Arval . After six weeks , I rang Arval again , this time speaking with Laura Smith ( a new employee with Arval ) She was very helpful from the first conversation and within 24hours ,she resolved my issues and secured our company car with an approval to repair its fault . Thank you Laura
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you faced in getting the issue with your company car resolved and understand how frustrating that must have been over such a prolonged period.
We're delighted to hear that Laura was able to step in, take ownership of the situation and help bring it to a resolution so quickly. Providing clear support and keeping things moving for our customers is exactly the service we strive to deliver, and it's wonderful to know Laura made such a positive difference.
We'll be sure to share your kind feedback with Laura and her manager. Thank you again for your review and for recognising the support she provided. We wish you all the best going forward.
No problems at all with Arval
No problems at all with Arval. I only had to call once regarding a payment and Customer Service was great. Knowledgeable and helpful - especially Aggie who went the extra mile explaining everything
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Hi, that's great to hear and we will be sure to share your comments with Aggie and the team.
Have a great weekend
End of lease and I am happy
Coming to the end of my lease and I think it is fair to say that Arval has managed the process well. The delivery of the car was very smooth but, like others have said, no real information was provided on the car. Not really a problem as one petrol car is very much like another - be different with an EV or Hybrid, however. Communication has been sparse but good as Arval don't bother you with anything other than the necessary. I have found asking questions via the website message function is a waste of time. Asking the question via phone, chat or email is much better and everyone I have talked with has been friendly, informative, understanding and has 'owned' the issue. I did not have a choice of leasing company, my leasing agent placed the lease, but, in general, I have no complaints and would be happy to have a further lease with Arval UK.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave such a detailed review. We're pleased to hear your leasing experience has been a positive one overall and that everything went smoothly when your vehicle was supplied. It's particularly encouraging to know that our colleagues were helpful, knowledgeable and took ownership of any queries you raised.
We also appreciate your balanced feedback regarding communication and the online messaging service. Comments like yours help us identify opportunities to improve the experience we provide.
Thank you for choosing Arval, and we're delighted to hear you would consider leasing with us again in the future. We wish you all the best and hope to assist you again soon.
Warning about leasing
Received no response after providing my details. I was only asked for public perception. After a month of the car being off road and unable to be fixed they will not allow me to reject the vehicle. I am now stuck without a car for the foreseeable as I can’t drive a car that goes into limp mode intermittently, the car can not be fixed or replaced and I cannot reject the car. Warning about leasing. If your car is faulty between 30 days and 6 months you have the right to reject however in order to do this you first need to prove the faults. Supplying breakdown reports is not sufficient. I got my car delivered on the 28th of April it has gone into limp mode 3 times. It has not been on the road since the 31st of July. I have no access to a hire car since the 11th of August. I have been told it could be up to 56 days before I can reject the car. The car has been inspected by two roadside seat mechanics who have written reports on the error. I have then had it go in the garage been told it was fine and it faulted the next day and went straight back yet I can still not reject the car. Even after I reject the car I still will need to go through the process of the rejection and then getting a new car. So after getting a brand new car on the 28th of April it is looking likely that I will be without a car for the foreseeable future with the garage saying they cant give me any indication how long the car will be in the garage and arval telling me they have 8 weeks to respond regarding my right to reject the faulty vehicle. It is not possible to exchange a car on a lease so your only option is repair and if that doesnt work reject and start all over again losing any admin fees and having to find a new deal comparable to the one you are on. The deal you are on can not be started with a new car you have to go through the whole process of finding a lease again from scratch. So you pay double the admin fee and are without your car for potentially 8 weeks. I am being treated as though me not having a car is no big deal and no understanding that it is essential to my everyday life and work.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've faced.
We'd like to investigate this further, but we're currently unable to locate your lease from the information provided. We've therefore contacted you via Trustpilot to request some additional details, including your vehicle registration number, so we can identify your account and look into this for you.
We look forward to hearing from you so we can review the matter in more detail.
From placing order to receiving the…
From placing order to receiving the vehicle was very quick and we were kept in the loop at all times as to the delivery timescales. I have used Arval before for my lease vehicle and I have never had any problems. A very professional service.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thanks for taking the time to leave such a positive review. We're delighted to hear that your vehicle arrived promptly and that you felt well-informed throughout the journey. It's especially rewarding to know you've chosen Arval again and that we've continued to meet your expectations.
Providing a smooth and reliable experience is what we strive for, so we're pleased that everything went seamlessly for you. We really appreciate your continued trust in us and look forward to supporting you throughout your lease.
The call out services were excellent
The call out services were excellent. However, the Hyundai Ionic 5 is bad!
The screen settings and satnav have reverted to factory as the app for this car has stopped working until I pat for it. This is a Company car, I will not be paying for this.
I can not connect my phone anymore, so I can't use my Waze sat nav.
The brand new battery foes flat every 3-4 days, which results in an AA callout each time.
An appointment with Hyundai was supposed to be set up the day after the last call out. When I got to Hyundai the next day they said they knew nothing about it and they could not see me until October. So a wasted 30 mile trip!
On top of this I only get approximately 176 miles per full charge!
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
While it's great to hear that you found our roadside assistance support helpful, we're sorry you've experienced ongoing issues with the vehicle, including the battery, connectivity features, and difficulties arranging support with the manufacturer. We understand how frustrating this must have been.
Regarding the electric range, real-world mileage can vary significantly depending on driving style, speed, weather conditions, terrain, and use of features such as heating and air conditioning, meaning the range achieved may differ from published figures.
Should any issues arise, we'd encourage you to get in touch with our Customer Service team so we can better understand your experience and offer any support available. This also helps us ensure feedback is recorded and shared with the appropriate teams.
Thank you again for your feedback. We're sorry your experience hasn't met expectations and appreciate you bringing these concerns to our attention.
I had a query and called Arval support
I had a query and called Arval support. A very helpful and professional lady dealt with the problem. Also, she set up an account with Arval, allowing me to view future invoices etc.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave us a review. We're delighted to hear that our team was able to assist with your query and provide a helpful and professional service.
It's also great to know that we could help you get set up with your online account, making it easier to access information such as your future invoices.
Thank you again for your kind feedback and for choosing Arval.
This is my second car under the Arval…
This is my second car under the Arval scheme and the process of ordering and being kept up to date with delivery details can be a bit painful. The after care has been excellent with booking tyres and service being very simple and straightforward. Only small gripe is the fact the nearest dealer to me is over 1.5hrs away which does add to my mileage allowance being used up. I still haven't heard if any additional costs will be billed post returning the old car which can leave you in limbo. Overall, I am loving the scheme as it gives worry free motoring and no unexpedted bills.
7. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave a review and for choosing Arval for a second vehicle. We're pleased to hear that you've found booking tyres and servicing straightforward, and that the support you've received throughout your agreement has been positive.
We're sorry to hear that the ordering process and delivery updates have not always met your expectations. We appreciate that waiting for information on a new vehicle can be frustrating, and we also understand your concerns regarding the distance to your nearest dealer and the uncertainty around any post-return charges on your previous vehicle.
Your feedback is valuable and helps us identify where we can improve the customer experience. Thank you again for sharing your thoughts, and we're delighted to hear that you're enjoying the scheme and the peace of mind it provides.
Warm company and highly recommend
I would say tye experience was good.Customer care was good.They let me keep the car for about 8 years which is long for a lease,just kept renewing it for another 6 months yhey we’re happy to do this.The man that took tge car away was nice said never picked a car up so old for a lease and for the year tge car was in acceptable condition and Arval thanked me for keeping the car good so tgere was warmth.Just received a mileage charge and got £32 credit back and no handback charge.I highly recommend and thankyou very much Arval.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave us a review and for your recommendation. We're delighted to hear that you've had a positive experience with Arval and that our customer care team was able to support you throughout your lease.
It's great to know that the flexibility of your extended lease arrangement worked well for you, and we're pleased that the collection process and end-of-contract experience met your expectations. We'll also be sure to pass on your kind comments about the collection driver.
Highly Recommend Arval UK
Good terms, easy application process, quick approval, good communication throughout and efficient delivery service - hence the 5* rating
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for your fantastic review. We're delighted to hear that you found the application process straightforward, communication clear, and delivery efficient.
We really appreciate your feedback and are pleased we could provide a 5-star experience.
Very helpful got to speak to a person…
Very helpful got to speak to a person with no problem ,great service would recommend.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave a review and for your recommendation.
We're delighted to hear that you found our team helpful and that you were able to speak to someone quickly when you needed assistance. Providing straightforward, personal support is important to us, so it's great to know that this contributed to a positive experience.
We really appreciate your feedback and thank you for choosing Arval.
Painless,,straight forward process when…
Painless,,straight forward process when leasing my new car. Price was very competitive and I was kept in the loop at all stages thru the process documentation was clear and easy to understand
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave us a review. We're delighted to hear that the leasing process was straightforward and hassle-free, and that you found our pricing competitive.
It's also great to know that we kept you informed throughout the journey and that the documentation was clear and easy to follow. Providing a simple and transparent experience is something we strive for.
Great service and can’t fault car
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thanks for the kind words!
Currently on my 5th year of my…
Currently on my 5th year of my 'extended' lease areangement and found the whole experience mostly seamless and reassuring that there are really good options to sourcing cars these days.
I have today just had a tyre replaced on my maintenance package and this was surprisingly not as straightforward as has been my positive experience of annual dealership service. I had to log requirements on line then that tyre has not been available with Arval having indicated a different option.
I also had to wait 4 days for an appointment with the designated contractor garage for repair (The repair garage were however very professional, courteous & speedy).
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave your review and for choosing Arval over the past five years. We're delighted to hear that your leasing experience has been largely seamless and that you've found reassurance in the options available to you.
That said, we're sorry that your recent tyre replacement didn't meet the standards you've come to expect from us. We understand how frustrating it can be when a replacement tyre is unavailable and when there is a delay in securing an appointment.
We're pleased to hear that the repair garage provided a professional and efficient service once the appointment took place, but we appreciate your feedback regarding the tyre availability and waiting time. Feedback like yours helps us identify where we can improve the customer experience.
Thank you again for your balanced review and continued custom.
This is my 3rd experience with Arval…
This is my 3rd experience with Arval and on each occasion the service has been excellent. A problem with a previous car, when a part was not available anywhere in Europe (!) was expertly dealt with.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Arval UK
Thank you for taking the time to leave us a review and for your continued trust in Arval. We're delighted to hear that this is your third experience with us and that we've consistently provided excellent service.
It's especially pleasing to hear that our team was able to support you through the challenge of sourcing a part that wasn't available anywhere in Europe. Situations like these can be difficult, so we're glad the matter was handled to your satisfaction.
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