Arval UK Anmeldelser 

Nearing the end of my second car with Arval and will probably get a third, customer service is pretty spot on, the only minor grievance I have is when my car is in for service/tires etc is waiting for Arval to approve even when I’ve booked through Arval themselves. The time it took for my second car to arrive was also a bit painful. It was due in March but wasn’t delivered until July. Overall through the experience has been great.

Found the process relatively straightforward. I experienced some difficulty with the online forms and digital signatures , but that is probably down to me . I am still awaiting customer services response regarding initial payment queries. Overall quite good.

Amazing staff and always star rated service 👍

Very easy process and great customer service.i decided to buy my lease car at the end of my contract and it was a very easy purchase process.5 ⭐

Very helpful service from Jacqui Probets, even though my query was outside of her control she went out of her way to help me

Great service from start to finish as always.

We have a BYD Dolphin (Registration WF25 TNL) lease car though our business Dalton-Aram Planning Limited. The car is fantastic. The lease company (Arval) is frankly atrocious. I have taken it for replacement tyres on two separate occasions and both time it has been a complete nightmare. On both occasions I have needed to wait several hours waiting for Arval to approve the replacement tyres. I can't afford to lose multiple hours in business time for something that should be very simple. Being offer £50 in compensation for my lost business time is insulting when the true cost is several hundreds of pounds in lost time. I am seriously unhappy and would not recommend using Arval for car leasing. I will find another company for my next business lease.

Jacqui Probets could not have been more helpful. I was struggling with a query for our work van and she went above and beyond to help me and to ensure I didn't have the same problem again. A real asset to your company!

Poor service so far having used Arval for my company car over the last year and a half. Quick to take payments but slow (if not absent) on service support or maintenance requests. I wouldn't recommend based on my experience so far.

For anyone reading this and still at the point of considering Arval as a lease provider, I would keep this in mind.

The day-to-day with Arval is great, leases tick over, I renewed my vehicle easily. All was good. Until I had a problem with the car.

As at the time of writing this, my vehicle has been off the road for a repair authorisation for two days shy or three weeks, and the communication throughout has been non-existent unless it is me calling Arval for updates. Even then, the information I get is inconsistent and, at times, contradictory.

The car went in to Mercedes on 26 August for what began as a routine M.O.T and service, during which two mechanical faults were identified and referred to Arval for repair approval. The second of these was escalated to a "high spend review" team, and I was told on 28 August that a decision would take "up to 5 working days." That deadline passed on 4 September.

Since then I have called for updates almost daily and been given a different answer nearly every time — first, on 2 Sepmber, I was told that a decision was imminent. Following this tere were several separate rounds of requests for further information between Arval and the garage (images, technical documentation), each surfacing one at a time rather than being identified together up front.

On Friday 11 September at 1.25pm, I specifically asked the call handler to check with the technical team (because the tech team will NOT speak directly with customers) what was needed to reach a final decision. She came back and said the team believed they had everything they needed and expected the repair to be authorised that day. On Monday 14 September, I was told that less than 30 minutes after that call on the 11th, Arval had gone back to the garage requesting further video footage — something I was never informed of over the intervening weekend, despite calling with a direct question about outstanding requirements.

To be fair, the frontline call handlers I've spoken to throughout have clearly wanted to be helpful, and I don't think this reflects on them individually — it feels more like a lack of visibility and coordination further back in the process, which they're left having to relay without being able to explain or influence.

I have raised a formal complaint about the delay and communication, which remains unresolved. To be clear, this isn't about whether the repair itself should be authorised — that's a separate process I understand needs proper review. It's about being given inconsistent, and at times inaccurate, information at every stage, with no ability to speak to anyone with real visibility into the case, and no vehicle for my family in the meantime. I fundamentally cannot get my head around how a business can keep its customers in the dark quite like I have been throughout this whole process.

I would NEVER lease with Arval. I have had nothing but issues with my polestar and they have done NOTHING to help. I'm sure they are fine if everything goes to plan but they have NO customer service at all. AVOID AVOID AVOID

Had my lease vehicle early August 2026. While the initial rental payment has been taken, no further payments have been taken out. I have emailed, called and messaged on Social Media without success. The communication is either automated or non-existent which is a concern.

My first experience of leasing made easy with regular updates and efficient service

I started an account with Arval in June 2026 and I was a bit impatient with them at the start but since getting my new car on the road I am happy happy. The stress they removed from my shoulders is off the scale. I had a Renault tourer aged 9. I loved my car but from age of 4 this car gave me yearly problems. Expensive problems.my son intervened and said not more car bills.my daughter aged 41 and son 43 both drive cars from a leasing company and said this is the way to go. With a small deposit and small monthly payments for 3 years and maintenance in my package I feel so happy and on the end of a phone there is support. I now recognise leased cars on road.used to say to myself how can they afford that car. Simple… leasing. Way to go.. I am 70
This month and I will enjoy the next few years health permitted and take pleasure in driving. After 3 years of tvey accept me back I will do it again. Thank you Arval for being a friendly and supportive company to work with. I like the security you offer.

We didn’t get off to the best start as the wrong specification vehicle was supplied; an automatic as opposed to a manual gearbox. We found the service to be OK throughout the contract period, although getting replacement tyres approved took a while and resulted in the vehicle being unavailable overnight. Slightly irksome, somewhat inconvenient, but not the end of the world. Returning the vehicle at the end of contract period, less than satisfactory. A very minor dent in the roof fell under BVRLA damage and despite the vehicle being significantly under the contract mileage, the full cost was levied, and upon speaking to Arval I was informed that there was nothing they could (or were prepared) to do. Approach with caution, you have been warned.

Sam Robbins has made this epxerience so easy and simple to get the order sorted and any avice about the cars that he could give. Would defintiely recommend using.

Good user journey !

Fair and good communications

I got several different qoutes for vehicles & found everything I needed all questions were answered & got a great deal on my vehicle using Arval

I have only been a customer for a short time after just receiving my new car from Arval. The experience could have been better. I had to keep chasing and had confusing information about the delivery date. But I did eventually get my car. I had a couple of niggles with a missing spare tyre and a broken piece of trim which Arval are in contact and have started to sort out. Early days to write a review but they have asked
me so thought I’d say something.

Excellent service with ARVAL they are quick efficient and my service plan I have with them has been extremely successful.