Arval UK Anmeldelser 

Leased a car with Arval for several years and they were excellent. Great pricing and easy communication, recommended

Extremely Disappointing Experience with Arval

I am extremely disappointed with the service I have received from Arval and, based on my experience, I would not recommend them for vehicle leasing or finance.

At the end of my lease, I have been presented with what I consider to be unreasonable additional charges relating to an allegedly missing service document. I have provided proof that the vehicle was serviced, yet Arval have shown a complete lack of flexibility or willingness to reasonably consider the evidence provided.

The handling of my complaint has only added to the frustration. Responses have been slow, communication has been poor, and there appears to be very little interest in reaching a fair and sensible resolution.

Having leased vehicles previously with other companies, I have never experienced issues like this at the end of an agreement. The entire process has left me feeling that charges are being pursued on technicalities despite evidence being supplied to demonstrate that the required servicing was completed.

The combination of unexpected charges, inflexible customer service and delayed complaint handling has left me with very little confidence in Arval. The experience has, at times, felt borderline predatory and is certainly not what I would expect from a major vehicle leasing company.

I would strongly advise anyone considering leasing or financing a vehicle through Arval to read the terms extremely carefully and retain every piece of documentation throughout the agreement.

Unfortunately, based on my experience, I would not use Arval again and cannot recommend their services.

Arval are only keen to take your money. Their communication is very poor and their service is very poor too. I would never use them again - avoid at all costs.
I had issues around payments being chased before they are even due, booked a service as I was told on the phone to book it online, which I then did - then the service wasnt authorised as I was then told it wasnt due! So a day wasted!
Their systems dont talk to each other - they are slow to respond on email and phone too.
Registered complaints around various issues - very slow to respond and lack of empathy and understanding.
This company is only focused on money - not on service - its very sad. I personally had an awful experience in my view. My complaints were not up-held and I am now thinking of going to the ombudsman.

Beware of end-of-contract rip off charges.
I leased a used, three-year-old car for three years and was disappointed to receive a large damage bill when I returned it.
The charges included damage that had already been noted when the car was delivered, rust caused by a known manufacturer fault, and minor stone chips that I would consider reasonable wear and tear for a six-year-old car.
Customer service has also been extremely poor. Replies often take more than a week and, when I did receive one, they were generic and unhelpful. I was ultimately told to take the matter up with the BVRLA.
A very disappointing experience. Based on my experience, I would not use them again and would recommend looking elsewhere.

We leased a vehicle through Arval, unfortunately we haven't had the support and service we had expected and paid for. When requiring a tyre replacement, due to a puncture that couldn't be repaired we contacted Arval, 48 hours passed expecting a tyre to be changed, this didn't happen. Eventually several days later a tyre supplier arrived and changed the tyre. After around a week or so the rear tyres we due to be chnaged the tyre supplier noticed that the recent tyre replaced wasn't a tyre for the vehicle, incorrect, brand, size, speed rating. Basically a tyre that shouldn't be on the car. On raising this with Arval, I was told they would change it, 4 missed appointment later with the car still not being driven, a tyre arrived, again the incorrect tyre. On calling Arval again we were told the tyre that wasnt supposed to be on the car is fine and is compatible, when asking what tyre we had on the car they failed to answer correctly. I then spoke with a "senior" manager and explaining this to them, I was instructed not to drive the vehicle and they will have the tyre changed within 24 hours. The appointment came through which they had arranged for me to drive the car that I was told not to, and take It to a tyre supplier. Again called Arval to be told we will book you in again, 48 hours later the incorrect tyre arrived again. Finally after 48 days we received the correct tyre.

Roughly 2 weeks later we received invoices for failed tyre appointments, on contacting Arval they were refunded, however 4 weeks later they were invoiced again.

As to date, Arval have been extremely difficult when requesting compensation for the loss of usage of the car for the 48 days, and keep passing my to customer service agents that really are just reading from a script. Even receiving a email at 16:38 requesting my response by 17:00 the same day in order to escalate my complaint, luckily I spotted the email. The very next day I received the same email offer from a "senior" customer care advisor as the previous advisor. There has been very little communication instigated from Arval and its been left the us to chase them.

this company is very professional always on the ball and keep you updated at every step of the way i would definitely recommend them
paul

Great communication and car arrived early

I was kept informed at all stages and as I live on an island I checked with Madison for the rendezvous point to pick up the new car. I was greatly assisted by the call centre person who explained the local pick-up point.
Everybody kept me in the loop and I am very satisfied with the procedure to lease the car.

Everything worked smoothly. This review being written on the 13th August. The process was quick (financials submission) with good software operation. At the point of signing the lease, again, straightforward and good, clear pages (numerous) with markers counting down the steps (liked that). Since, I have been kept up to date with payment details such as timings/stages etc. Really, all very good. Would definitely recommend, if you have a choice of funder, that is.

The customer service team has been helpful and ensured that any queries were promptly dealt with.

Great service, went over on mileage and had to pay, but I knew that at the start, would definitely use these guys again, 3 years to my next car, and I’m defo coming back

It's been a most satisfactory 4years with my Kia from Arval. A fine car and a supportive team. Car now returned to Arvalin excellent condition with only 10,000 miles on the clock 2hich should retain a good value for Arval.

Excellent service and great experience for the last four years.

Good communication all the way through the process. Easy and speedy delivery for me. Can't say a bad word to be honest.

The whole experience is absolutely seamless. The actual setting up is virtually done for you. I would personally recommend Arval UK to anyone who expressed an interest.

I’ve just returned my car after 4 years and never once had any problems dealing with Arval, initially the car took quite a while to arrive but they kept me informed about the delay which wasn’t their fault.

Good communications made the whole process go through very easily.

To begin with, Arval were great to deal with. Lease was organised thru Tilsun and they got me a car nice and quickly as I needed one for a new job. All was fine with them for 3.5 years. I used my car allowance from work to pay the monthly fees, paid any additional charges they levied on time and with no fuss. Had very little contact with them, despite having the full maintenance package, just the occasional service,MOT and a couple of tyres. Nearing the end of my lease was where the problems began. Firstly, they e-mailed me about arranging collection, but every time I tried, I was told it was too early! Just a niggling little point, but annoying. Why tell me to arrange collection if it was too early? Surely they could advise nearer the time or tell me when I could arrange collection. Just not great customer service. Then came the big problem. I wanted to lease another car. My monthly.allowance had gone up, so no problems with paying the fees each month. Loyal customer for 4 years, not caused any problems, under paid, paid late, run up any bills, just kept the car WAY under agreed mileage, serviced and running fine. They wouldn't enter into another leasing agreement with me. Well, your loss. Agnews are very happy to take on my business. Shot yourselves jn the foot there. Still waiting for reimbursement of the overpayment in my last month's rental too. Shocking service. Avoid at all costs.

Have been a customer of Nationwide Vehicle Leasing and Arval for 9 years now and on my 3rd lease car. I can honestly say that I have never had any problems with either company during this time. Reading some of the reviews for Arval is a little disconcerting but my own experience is all I can comment on.