I have recently made a furniture purchase using the help of the Artemest website. It was the first time I have used this website, having spent a considerable time researching the options available o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Start to finish we had a great experience with Artemest! Maria was very helpful--also very patient, we took a long time to decide on the perfect pendants. Found them, they are beautiful. Such craft... Vis mer
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Maria and her team were excellent to work with. All my emails were answered the very next day and she and her team even sent a computer generated photo of the chair we were considering in our space w... Vis mer
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Helpful in the best possible way and answering very qickly - on the same or the next day. My compliments to Filipo Tofacchi on his extreme pacience for my niggles about the alterations for your rec... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktopplysninger
Via Savona 97, 20144, Milano, Italia
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,6
Enestående
617 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Wonderful business
Wonderful business, beautiful exquisite pieces and fabulous service.
10. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Annick,
Thank you for your kind words.
We are really glad that you love our website and our selection of handcrafted items. We work hard to find and select the best pieces only.
Do not hesitate to get in touch with us, we will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
After spending somewhere between…
Really good customer service! Some of the items are definitely worth the price like my stunning GIOIA BEIGE NIGHTSTAND and Antinoo head bust made by Artisans at Galleria Romanelli. However, some items are a little questionable in terms of the quality and the price, just make sure to read the description of the items well and ask the concierge for more photos if making a big purchase. Overall, I recommend Artemest!
19. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Stitich,
Thank you for your thoughtful feedback!
We’re glad to hear that you had a positive experience with our customer service and are enjoying your stunning GIOIA BEIGE NIGHTSTAND and Antinoo head bust.
We appreciate your advice regarding item descriptions and encourage all our customers to reach out for more information when needed.
Thank you for recommending Artemest, and we look forward to assisting you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Excellent quality and Speedy delivery.
20. november 2023
Svar fra ARTEMEST
Dear Lina,
Thank you for your kind words.
We are really glad that you love our website and the quality of our handcrafted items. We work really hard to find and select the best pieces only.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Customer Service
Artemest and the concierge team did an outstanding job with assisting me! They went over and above in the process and they were such a pleasure to work with!! Many thanks and I do appreciate all of your assistance!!!
Ellen T
1. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Ellen,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that all went smoothly. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Mit der Ware + Abwicklung voll zufrieden
Guter Kundenservice. Die Lieferzeit war viel kürzer als im Angebot angegeben.
Der Kundenkontakt funktioniert super. Die Ware war super und sicher verpackt.
Die Hippo-Skulptur ist wunderschön und von guter Qualität (keine Macken)!
Alles bestens :–)
22. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Lieber Fred,
Vielen Dank für Ihr tolles Feedback! Es freut uns zu hören, dass Sie mit unserem Kundenservice, der schnellen Lieferung und der sicheren Verpackung zufrieden sind. Wir sind begeistert, dass Ihnen die Hippo-Skulptur gefällt und Sie mit der Qualität zufrieden sind. Ihre Zufriedenheit bedeutet uns viel, und wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!
Mit freundlichen Grüßen,
Artemest Concierge Team
concierge@artemest.com
So more beautiful than the others
The company site is easy to navigate , very esthetic , very original : so different , so more elegant than many other sites .
All the products shown are interesting , high quality ,When you buy , delivery is fast .
9. november 2023
Svar fra ARTEMEST
Dear Mrs Brion,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that you love the quality of our items. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Cara Cristina,
Grazie per il tuo feedback! Siamo felici di sapere che hai apprezzato la puntualità e la velocità della consegna. La tua soddisfazione è molto importante per noi. Speriamo di servirti nuovamente presto!
Cordiali saluti,
Artemest Concierge Team
concierge@artemest.com
Great customer service
8. november 2023
Svar fra ARTEMEST
Dear Carrie,
Thank you for your beautiful words.
We are really glad that you enjoyed your shopping experience with us and that our customer service was helpful during the whole process. We take extra care in trying to provide the best and most efficient service to all our clients.
We will be really happy to assist you again in the future.
Best,
Artemest Concierge Team
concierge@artemest.com
Efficient to correct shipping mistake
6. november 2023
Svar fra ARTEMEST
Dear Ale,
Thank you for your feedback! We’re glad to hear that our team was efficient in resolving the shipping mistake. Your satisfaction is important to us, and we appreciate your understanding.
If you need any further assistance, please don’t hesitate to reach out!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful pieces, very prompt service
Beautiful pieces (the Blade Runner old fashioned glasses), very prompt service, product is packed well to arrive intact. The entire experience was positive!
6. november 2023
Svar fra ARTEMEST
Dear Lance,
Thank you for your fantastic feedback! We’re delighted to hear that you loved the Blade Runner old-fashioned glasses and that you had a positive experience with our prompt service and packaging. We appreciate your support and look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
EVERYTHING WAS GREAT JUST WISH THERE…
EVERYTHING WAS GREAT JUST WISH THERE WAS A DIRECT PERSON TO SEND PO'S TO FOR TRACKING PURPOSES AND QUESTIONG. LIGHT LOOKS AMAZING.
30. oktober 2023
Svar fra ARTEMEST
Hi Tanya,
Thank you for your feedback, it really helps us to grow and constantly improve our performance.
Please be aware that we have a dedicated team for each part of the order cycle (pre-, post-sales, and order management) that keeps the client updated and always available for any requested updates, to not hesitate to get in touch with us if you have any questions or new requests.
We do hope to work again with you in the future.
Best,
Artemest Trade Team
trade@artemest.com
Best Client Service Experience.
27. oktober 2023
Svar fra ARTEMEST
Dear Enrica,
Thank you for your wonderful feedback! We’re thrilled to hear that you had the best client service experience.
Your satisfaction is our top priority, and we look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
quality and design combined
Theitems I have had in the last couple of years always matched their respective descriptions and combine the design and quality expected.
25. oktober 2023
Svar fra ARTEMEST
Dear client,
Thank you for your thoughtful feedback and sorry for our late reply!
We’re delighted to hear that the items you've received over the years have consistently matched their descriptions and met your expectations for design and quality. Your satisfaction means a lot to us, and we look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Wrong samples sent
Wrong samples sent. No satisfactory solution to help remedy the situation and lacking follow-up. Total waste of time and money to ask for samples.
20. oktober 2023
Svar fra ARTEMEST
Hi Caroline,
We are deeply sorry for the issues that occurred with your sample, but we welcome your feedback as an opportunity to improve the services we offer to our customers.
As we are already in contact with you to solve the matter, please bear in mind that our team is always available to discuss any problem as it arises and will work together with you to rectify the situation.
In light of the last issue you have mentioned, we would be happy to schedule a phone call with you to talk about the next steps.
Warmest regards,
Artemest Concierge Team
Very responsive and friendly customer…
Very responsive and friendly customer service. The products were well made and looked beautiful. Takes a while to arrive but it is because they make to order. Overall I am very satisfied.
23. oktober 2023
Svar fra ARTEMEST
Dear Fulya,
Thank you for your thoughtful feedback, and we apologize for the late reply!
We’re delighted to hear that you found our customer service responsive and friendly, and that you’re satisfied with the quality and beauty of our products.
We appreciate your understanding regarding the production time, as we take great care in making each item to order. We look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful and excellent craftsmanship
Beautiful, unique, delicate product! We bought the espresso cups as a memory of our visit to Rome because the apartment where we stayed (Rocco Forte, near the Spanish Steps) had these and more as their dishes and cups. The purchase was extremely well wrapped to avoid damage and arrived at our California home timely and without damage. We are displaying them on our bookshelves along with other memorabilia from our other European trips. Very nice! I highly recommend. And, customer service is excellent and responsive. Order without fear!
20. oktober 2023
Svar fra ARTEMEST
Dear Patric,
Thank you for your wonderful feedback,and we apologize for the late reply!
We’re thrilled to hear that you love the espresso cups and that they serve as a beautiful memory of your visit to Rome. It’s great to know that your order arrived safely and on time, and we appreciate your kind words about our customer service.
Your recommendation means a lot to us, and we look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Waited over 2 months for my umbrella
Waited over 2 months for my umbrella. Other than the company being closed for holiday it did take 80 days to receive my order. With that being said, this is the nicest umbrella you’ll ever get. Something to match the suit, tie and briefcase look. Most likely buying another one for my wife.
18. oktober 2023
Svar fra ARTEMEST
Hi David,
Thank you for your feedback on your experience with us.
We are sorry for the long wait for your umbrella, please be aware that most of our artisans are closed during August and this has definitely extended the production time. I just want to reassure you that this is a quite rare occurrence for us.
One of our agents has already contacted you and provided you with a wishlist of additional umbrellas that may suit your wife's taste.
Please feel free to reach out to us in case of any questions.
Best,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Dear Florence,
Thank you for your positive feedback! We’re delighted to hear that you found the product beautiful and appreciated the timely delivery and packaging. If you need anything else, feel free to reach out.
We look forward to serving you again!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Dear Tiffany,
Thank you for your review.
We are very glad to hear that you are satisfied with the beautiful bag you have purchased. We will certainly share your feedback with our master artisans, as they always work passionately in order to provide our customers with the finest and highest quality pieces.
We look forward to assisting you with your future orders.
Best,
Artemest Concierge Team
concierge@artemest.com
Beautiful goods, excellent customer service!
We bought a stunning photo album, handmade in Italy, that was on a friend's baby shower registry. Artemest's concierge helped us understand shipping times, worked with us on including a gift card we penned and made it all a great shopping experience. The gift itself was LOVED.
16. oktober 2023
Svar fra ARTEMEST
Hi Nancy,
Thank you for your kind words.
We are so glad to hear that you are satisfied with your purchase and our services. We hope that your friend will enjoy the beautiful photo album for the years to come.
We look forward to assisting with your next orders.
Best,
Artemest Concierge Team
concierge@artemest.com
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