I have recently made a furniture purchase using the help of the Artemest website. It was the first time I have used this website, having spent a considerable time researching the options available o... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Start to finish we had a great experience with Artemest! Maria was very helpful--also very patient, we took a long time to decide on the perfect pendants. Found them, they are beautiful. Such craft... Vis mer
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Maria and her team were excellent to work with. All my emails were answered the very next day and she and her team even sent a computer generated photo of the chair we were considering in our space w... Vis mer
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Helpful in the best possible way and answering very qickly - on the same or the next day. My compliments to Filipo Tofacchi on his extreme pacience for my niggles about the alterations for your rec... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.
Kontaktopplysninger
Via Savona 97, 20144, Milano, Italia
- +39 0236634040
- concierge@artemest.com
- artemest.com
4,6
Enestående
617 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Masterpiece
Masterpiece. Outstanding workmanship. The junction box is different from the ones in NY, ( probably in all of the US). I recommend informing the customers from abroad that the box may be smaller.
8. november 2024
Svar fra ARTEMEST
Dear Leah,
Thank you for taking the time to share your feedback!
We’re delighted to hear that you appreciated the exceptional craftsmanship of our artisans.
We also value your constructive input regarding the junction box. Keeping our customers well-informed is a priority, and we’ll take your suggestion into account to improve clarity for future international orders.
Thank you for helping us refine our service, and we hope to assist you again in the future!
Warm regards,
Artemest Concierge Team
Customer Service Team is GREAT!!
Customer Service Team is GREAT!!
We had a wonderful experience with the customer service team. They were quick to jump on a way to get to a resolution and were persistent with communication to aid in our peace of mind. Great company and great team!!
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Megan,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our Customer Service Team. Providing timely and effective support is always our priority.
Your kind words mean the world to us, and we’ll be sure to share your compliments with the team.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
Customer service was fantastic
Customer service was fantastic - very bespoke! I had quite a few questions before I ordered and their response time was impeccable!
6. oktober 2024
Svar fra ARTEMEST
Dear Claire,
Thank you for your wonderful feedback!
We’re so glad to hear that our Pre-Sales Team was able to assist you and provide the support you needed. It’s always our goal to offer personalized service and timely responses, and we’re thrilled to know you had a positive experience.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Dear Lesley,
Thank you for your kind feedback!
We’re thrilled to hear that you love the sconces. We truly appreciate your support and hope they bring a touch of beauty and elegance to your space.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
excellent product and online service
4. november 2024
Svar fra ARTEMEST
Dear Ludovic,
Thank you for your fantastic feedback!
We’re so pleased to hear that you enjoyed both our product and our online service. Your satisfaction is our top priority, and we look forward to providing you with an exceptional experience again soon.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I have shopped on Artemest several…
I have shopped on Artemest several times; the items I've purchased have all been exquisitely beautiful. I highly recommend Artemest for all gift purchases - for yourself and others
11. november 2024
Svar fra ARTEMEST
Dear Nancy,
Thank you so much for your kind words and continued trust in Artemest!
It’s wonderful to hear that you’ve enjoyed our pieces and found them to be beautifully crafted. Your recommendation means a lot to us, and we’re thrilled to know that Artemest is your go-to for special gifts, whether for yourself or loved ones.
We look forward to helping you discover more exquisite finds in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Months late and damaged
HORRIBLE. I ordered two items totalling over $8,000. Both were delivered months late and damaged. Artemest's US contact number is disconnected, and they are very difficult to get ahold of. I STRONGLY suggest shopping elsewhere
7. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Hi Matthew,
We are truly sorry for the issues you encountered with your order. This is not the level of service we aim to provide, and we’re sorry for the frustration it caused.
We want you to know that we're actively investigating this matter internally and will contact you via phone to resolve the situation as quickly as possible.
Thank you for helping us understand where we need to improve, and we apologize again for any inconvenience caused.
Best,
Artemest Concierge Team
concierge@artemest.com
Excellent Post Sales Experience
I had received my plates and it had some chips and it was obvious looking at the packaging box that it was because if the shippers. I immediately informed Artemest and I got a quick response from Arianna of Post-Sales and Customer Relationship Team who was an absolute angel. she was very thoughtful, accommodating, and worked in the replacement as soon as possible. even though I was going through some personal stuffs and at that time didn’t care for the plates, she made sure the items got replaced knowing. it will cheer me up. she provided me with constant updates. I can’t thank her enough for her help, communication and care. It’s hard to find honest and caring people in this technological world. I am
so happy I got connected to Arianna.
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Nate Lao,
Thank you so much for sharing your experience!
We’re thrilled to hear that Arianna provided you with exceptional support during your post-sales process. Your satisfaction and happiness are our top priorities, and we’re glad that we could brighten your day. We appreciate your kind words and look forward to serving you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
We purchased a console for our client…
We purchased a console for our client and could not be more happy with the way it looked and how Artemest handled our order.
We were contacted by Fedex regarding the piece to provide very detailed info about the materials used and Artemest handled every single communication with them. Oh and did I say that the piece looked gorgeous ?:)
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Marleen,
Thank you for your wonderful feedback!
We’re delighted to hear that you and your client are happy with the console and that our team handled the communication seamlessly. Your satisfaction is our priority, and we appreciate your kind words about the piece.
We look forward to assisting you again in the future!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful well constructed lighter
Beautiful well constructed lighter. It took longer to arrive than expected but when it was finally received we were very happy with the product. Works great, and looks great.
14. oktober 2024
Svar fra ARTEMEST
Dear Dom,
Thank you for your patience and for sharing your kind words! We’re thrilled to hear that you’re happy with the lighter’s design and quality. We apologize for the delay and are delighted it met your expectations upon arrival.
Enjoy, and please don’t hesitate to reach out if you need any assistance in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Great brand
Dear all, the brand is great, the art is fantastic. The vase I ordered looked gorgeuous on the website. But in the reality the color didn't match with the color I saw on the website.
It would be great to see the exact color, to avoid the return shipping.
Many thanks & Best Regards,
Natalia
10. oktober 2024
Svar fra ARTEMEST
Dear Natalia,
Thank you for your kind words about our brand and art selection. We’re sorry to hear that the color of the vase didn’t meet your expectations in person. Please rest assured that our Artemest Concierge Team is actively looking into your issue and will do their best to find a suitable solution for you.
Thank you again for your valuable feedback, and please don’t hesitate to reach out with any further questions.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Absolutely Thrilled with Artemest!
My husband and I were absolutely impressed with the attentive service we received from ARTEMEST from the initial ordering through to the delivery.
We absolutely love our Domitilla Lemon Picker Head Vase. It is what we hoped it would be.
We most certainly recommend them and hope to do business with them again in the future.
16. oktober 2024
Svar fra ARTEMEST
Dear Rebecca,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you and your husband enjoyed our service and that the Domitilla Lemon Picker Head Vase met your expectations.
Your recommendation means the world to us, and we look forward to assisting you again in the future.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Unique
The ceramic items that I ordered are quite unique and I am very pleased. I am also pleased with the packaging, snuggly and safely wrapped. Unfortunately the wrap was plastic instead of a biodegradable product.
14. oktober 2024
Svar fra ARTEMEST
Dear Carole,
Thank you for your kind words!
We’re delighted that you’re pleased with the uniqueness and quality of your ceramic pieces, as well as the secure packaging.
We appreciate your feedback regarding the wrapping material and are actively exploring more sustainable options to minimize our environmental impact.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
I absolutely love my Patricia Italiano…
I absolutely love my Patricia Italiano piece, it arrived so very quickly, in absolute perfect condition! Thank you!
14. oktober 2024
Svar fra ARTEMEST
Dear Sallie,
Thank you for sharing your excitement!
We’re thrilled to hear that your Patricia Italiano piece arrived swiftly and in perfect condition.
Enjoy, and please don’t hesitate to reach out if there’s anything more we can assist with!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Very nice product
Very nice product. Nicer than the images. Quickly and safely despatched.
1. oktober 2024
Svar fra ARTEMEST
Dear Lesly,
Thank you for your kind feedback! We’re delighted to hear the piece exceeded your expectations and arrived quickly and safely. Enjoy, and feel free to reach out anytime!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Beautiful vase that came quickly and…
Beautiful vase that came quickly and was packaged well
7. oktober 2024
Svar fra ARTEMEST
Dear Michelle,
Thank you for your feedback! We’re so pleased to hear that you love the vase and that it arrived promptly and securely packaged. Enjoy your new piece!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Reliable and responsive!
30. september 2024
Svar fra ARTEMEST
Dear Florian,
Thank you for your kind words! We're happy to hear that you found our service reliable and responsive.
We're here whenever you need us!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Svar fra ARTEMEST
Dear Bernhard,
Thank you for your feedback! We’re glad to hear you appreciated the communication and flexibility with your order. We’re here to make your experience as seamless as possible.
Warm regards,
Artemest Concierge Team
concierge@artemest.com
Superb customer service
I ordered a hanger. it was bent during the transportation although a wooden box is used for shipping. I knew packing is very tricky. the hanger must have been moving around in the box and hit the wall of wooden box and then the hanger was bent. I took pictures and sent them to Artemest. They immediately sent me a new one for replacement for free of charge. This time they made sure the hanger does not move around. yes it arrived very safely.
The customer service is superb. I will buy more from them and share my experience with my friends.
I have my own customers in my job. For success, customer satisfaction is the highest priority. Artemest knows how to run a business and how important the customer satisfaction is. Thanks again
12. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
Dear Yang Seok Choi,
Thank you for your detailed feedback!
We’re thrilled to hear that our customer service met your expectations and that the replacement hanger arrived safely. Your satisfaction is our top priority, and we appreciate your understanding regarding the initial issue.
We look forward to serving you again and appreciate your willingness to share your positive experience with others!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
A+ customer service
Ordered a few times from here. Great experience. One of the items was damaged a few weeks after I got it and they sent me a replacement free of charge. Great customer service and even better products!
10. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra ARTEMEST
DearSamer,
Thank you for your wonderful review! We’re so glad to hear that you’ve had a great experience with us and that our team was able to assist you with the replacement.
Your satisfaction means everything to us, and we look forward to serving you again soon!
Warm regards,
Artemest Concierge Team
concierge@artemest.com
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