I ordered these shoes for an event and even though it arrived late , I love it , it's beautiful. I love the attention to detail. The Quality, especially under the shoes.It's just beautiful. I'm actual... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Love it and I rate it 10/10 Amazing Quality as well Highly recommended and would definitely buy again
Os sapatos são feitos na China e são cópias de má qualidade dos Laboutin . Além de serem réplicas de plástico , não tem uma política de devolução , pois os sapatos chineses são muito menores que os eu... Vis mer
Selskapet har svart
At first, I thought these shoes were a bit pricey, but after wearing them, I realized they’re worth every dollar. The quality is outstanding, and the compliments I’ve received make them even more wort... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
ARNO CONTI, a Hong Kong-based handmade shoe brand, has evolved into a globally recognized online e-commerce platform since its humble beginnings in a store at 27 Ning Po Street, Jordan, Hong Kong in 1983. With over 30 years of shoemaking experience, ARNO CONTI prides itself on its traditional Italian craftsmanship, with each pair meticulously handcrafted by skilled artisans. Every step, from material selection to production, is carefully designed and tested to ensure that each pair of shoes meets the highest standards. Known for its unique design and exquisite craftsmanship, ARNO CONTI's shoes have become a must-have for fashion enthusiasts around the world.
Kontaktopplysninger
Unit 2011, Kader Industrial Building, 6 Sha Tsui Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hongkong
- +86-133-1610-0551
- support@arnoconti.com
- arnoconti.com
4,1
Bra
150 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I came across the item on Instagram
I came across the item on Instagram, I loved the design and style of the shoe and so I ordered for it, it took almost a month to get to me and that's not even the worst part. The worst part is that the shoe does not look like what was advertised. It's an imitation of what was advertised, I have complained but it looks like there won't be any refund. Please avoid this company. I beg you, do not fall for them. I have lost £134 to them on this fake shoe from them. I REPEAT DO NOT BUY ANY ITEM YOU SEE from them.
26. oktober 2024
Svar fra Arno Conti
Dear Emmanuel Anozie,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and regret that we did not meet your expectations.
At Arno Conti, we take pride in ensuring that our products are exactly as advertised. We have a strict quality control process, and our shoes are designed to match the photos and descriptions shared on our official platforms. To provide transparency, we also regularly post unboxing videos and customer reviews on our official Instagram page.
We stand by our 30-day no-questions-asked full refund policy. If you are not satisfied with the item you received, we encourage you to contact our customer support team at [support@arnoconti.com]. We are here to assist you with a return and full refund promptly.
Your satisfaction is very important to us, and we hope to resolve this matter to your satisfaction.
Best regards,
Customer Support Team
Arno Conti
Satisfaction Totale : Une Perfection à 100%
Je suis absolument satisfait(e). Le résultat est tout simplement incroyable.
11. oktober 2024
Anmeldelse skrevet uten oppfordring
Amazing Quality and Excellent Customer Service!
I completely agree with the previous reviews – these boots are stunning in both quality and appearance. The feel is amazing too! Just a heads-up, they do run small; I usually wear a size 42-43, but I had to go for a 44. Also, the customer service was fantastic – fast and super helpful. Highly recommend!
12. september 2024
Anmeldelse skrevet uten oppfordring
Everything went smoothly. Beautiful shoes, comfortable and sturdy. I love them!
They look so cute and stylish on my feet.
1. september 2024
Anmeldelse skrevet uten oppfordring
Items arrived in perfect condition, I love them!
Everything was packaged well, and the quality of the shoes is impressive.
15. september 2024
Anmeldelse skrevet uten oppfordring
The quality is so bad
The quality is so bad, the shoe smells like paint it has my house smelling really bad, I am trying to return them i hope i can, i returned the shoe, waiting in my refund, also stop with the false advertisement.. the shoes are from China not Italian.. this was my worst experience
24. oktober 2024
Svar fra Arno Conti
Dear Rebecca Bochaberi,
Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you’ve had with our product.
At Arno Conti, we are committed to crafting shoes using high-quality materials in an environmentally responsible manner. The leather used in our shoes comes from European tanneries certified under the OEKO-TEX® standard, ensuring that no harmful chemicals are present. Additionally, our soles are made from eco-friendly rubber, and we strive to optimize production processes to minimize energy and water usage.
We understand your concerns and take them seriously. If the product you received does not meet your expectations, we encourage you to reach out to us at [support@arnoconti.com] to initiate a return or exchange. Your satisfaction is our priority, and we are here to make things right.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Best regards,
Customer Support Team
Arno Conti
China merchandise, NOT Italian, shoppers, be aware!
Reply to Arno
Yes I want to return, send me here the pre-paid label for the transport. I am nou going to pay to ship anything to Hong Kong. And NO, there is nothing Italian in those shoes, I am sorry.
1. They claim the shoes are Italian, which is not true. It is just merchandise sent from China, low quality, ugly and not as in the pictures. They don't offer the returns, which is the worst for online shopping.
2. Update: they agree for changing my shoes as long as I pay myself for sending them back to China 😱 and not before I delete this review.
25. oktober 2024
Svar fra Arno Conti
Dear Iacob Andreea,
Thank you for sharing your concerns. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.
Arno Conti is a Hong Kong-based handmade shoe brand with a heritage dating back to 1983. Our shoes are crafted with traditional Italian craftsmanship by skilled artisans, ensuring the highest standards of quality and design. While our products are shipped from our Hong Kong headquarters or our operational centers in China, we stand by our commitment to providing premium footwear that reflects our brand's reputation for style and craftsmanship.
To ensure customer satisfaction, we offer a 30-day no-questions-asked return or exchange policy. If you’re not satisfied with your purchase, please contact us at [support@arnoconti.com], and we will assist you in resolving the issue promptly.
Your feedback is important to us, and we hope to address your concerns and regain your trust in our brand.
Best regards,
Customer Support Team
Arno Conti
The shoes are really nice and the…
The shoes are really nice and the customer is very kind and fast shipping! ✨
6. november 2024
Anmeldelse skrevet uten oppfordring
Oh my goodness!! So Impressed! My First Buy!!
Oh my goodness! So Impressed! My First Buy!!
I was skeptical at first but i decided to take the risk. Arnoconti.com is genuine guys. I am so pleased with my purchase. The quality is top notch. The packaging is excellent. The shoes came in a beautifully made shoe bag for each foot. I also received a gift alongside my purchase, but the shoes run small. I bought the Green Laminated Leather 100mm Pointed Toe Pumps size 9.5 but it was small for me. i have to order a size up this time but i am NOT RETURNING. i will keep it as a Christmas gift for my sister.
21. oktober 2024
Big disappointment
Shipment from China. Extremely poorly packaged, no invoice, no label for the promised free return shipping included. The shoes smell awful (not of genuine leather) and therefore can NOT be worn. No indication of materials and origin anywhere. Аbsolutely nothing to do with the handmade pair of shoes I was expecting to receive. And at the end, I had to pay for the return to China myself.
19. oktober 2024
Svar fra Arno Conti
Dear Denitsa Hristova,
Thank you for sharing your feedback. We sincerely regret to hear about your disappointment and apologize for the inconvenience caused.
Arno Conti is a Hong Kong-based handmade shoe brand with over 30 years of shoemaking experience. Our shoes are crafted using traditional Italian craftsmanship and high-quality materials sourced from OEKO-TEX®-certified tanneries in Europe. While our products are shipped from our Hong Kong headquarters or operational centers in China, we take pride in ensuring that each pair reflects our commitment to craftsmanship and quality.
Regarding packaging and returns, we are continuously improving our processes to enhance the customer experience. While we offer a 30-day no-questions-asked return policy, we understand that the return process may have caused frustration, and we will review how we can better assist with return shipping for international orders.
We take your feedback seriously and are here to resolve this matter. Please contact our customer support team at [support@arnoconti.com] so we can address your concerns directly and provide a satisfactory resolution.
Your satisfaction is very important to us, and we are committed to making this right.
Best regards,
Customer Support Team
Arno Conti
Zwei paar Schuhe geordert
Zwei paar Schuhe geordert, kamen zu zwei unterschiedlichen Zeitpunkten. Sie rochen so stark nach Chemie, dass ich sie zurückgeben wollte. Ein Retourenetikett wird nur per E-Mail über den Support zur Verfügung gestellt. Ich bin seit Tagen mit dem Support in Kontakt und es wird mir kein Etikett zur Verfügung gestellt. Erst sollte ich den Grund für die Rückgabe angeben, dann wurde gefragt, ob ich nicht lieber umtauschen möchte. Das Geld ist eingezogen. Ich habe bei Paypal einen Konflikt gemeldet und würde der Sache jetzt noch eine Woche geben, bevor ich einen Anwalt beauftrage.
Update: Mittlerweile wurde mir die Rücksendung angeboten, allerdings auf eigene Kosten nach China. Auf deren Website steht: "Wir senden Ihnen dann ein vorausbezahltes Rücksendeetikett zum Ausdrucken und arrangieren die (kostenlose) Abholung durch den Spediteur. Nachdem wir Ihre Rücksendung in unserem Lager bearbeitet haben, erstatten wir den vollen Kaufbetrag innerhalb von 10 Werktagen auf Ihre ursprüngliche Zahlungsmethode zurück." Der Support hält sich auch nicht an die Richtlinie, die auf der Website angegeben ist. Sicherlich sende ich keine zwei Pakete nach China auf eigene Kosten.
31. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Arno Conti
Sehr geehrte/r Maria,
Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch Ihre Bestellung entstanden sind.
Bei Arno Conti legen wir großen Wert auf die Qualität unserer Produkte und den Service, den wir unseren Kunden bieten. Wir bedauern, dass Ihre Rückgabeerfahrung nicht unseren Standards entsprochen hat. Laut unserer Rückgaberichtlinie bieten wir eine 30-tägige Rückgabegarantie an, bei der Rücksendeetiketten über unseren Support bereitgestellt werden. Wir verstehen jedoch, dass die Abwicklung in Ihrem Fall nicht optimal verlaufen ist, und entschuldigen uns dafür.
Um Ihre Situation zu klären, möchten wir Ihnen vorschlagen, uns direkt unter [support@arnoconti.com] zu kontaktieren, damit wir eine schnelle Lösung finden können. Unser Ziel ist es, sicherzustellen, dass Ihre Rücksendung reibungslos verläuft und dass Ihnen keine zusätzlichen Kosten entstehen.
Wir danken Ihnen für Ihre Geduld und hoffen, dass wir Ihre Erfahrung mit Arno Conti verbessern können.
Mit freundlichen Grüßen,
Customer Support Team
Arno Conti
Not good
OK, I ordered two pairs and we received one now. I have to wait another. Who knows how long
The first pair l got underneath. Had scratched the mark. My wife is upset because supposed to be new shoes. Looks like this marks on the either somebody put their feet in there, I’m not sure but I’m waiting on the second pair and not happy and I was hoping to buy more shoes. I don’t think I’ll happen.
19. oktober 2024
Svar fra Arno Conti
Dear Drago,
I’m sorry to hear about your experience with your recent order. We understand how disappointing it can be to receive an item that does not meet your expectations. If you’re unhappy with the shoes you received, please feel free to reach out to us for a return. We offer a 30-day, no-questions-asked refund policy to ensure our customers are satisfied.
Regarding the second pair, we appreciate your patience and are working to get it to you as soon as possible. Your feedback is important to us, and we hope to improve your experience moving forward.
Best regards,
Arno Conti
Still haven't received the boots and I…
Still haven't received the boots and I ordered over 3 weeks ago
19. oktober 2024
Svar fra Arno Conti
Dear David,
Thank you for sharing your feedback. We apologize for the delay in receiving your custom boots. As this is a new design, we dedicated extra time to ensure the quality and craftsmanship would meet our high standards. We understand how important timely delivery is, and our team worked diligently to create a pair that we hope will bring you lasting satisfaction.
Your order is now on its way, and we expect it to arrive very soon. We truly hope you’ll enjoy them and appreciate the care taken in their production. Should you need further assistance, please feel free to reach out to us directly.
Best regards,
Arno Conti
Very disappointed, I don’t recommend this!!
I ordered this shoes because I needed them for an event…. They came very late and they looks like someone else wear them… very unhappy with this company,I asked for a refund and I hope I will be ok at least with that.
28. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Arno Conti
Dear Sorina,
We’re truly sorry to hear about your experience and any inconvenience caused by the delay. We’ve already responded to your email with detailed return instructions, and rest assured, once we receive the item back, we’ll process a full refund promptly.
At Arno Conti, we stand by our 30-day, no-questions-asked refund policy to ensure a positive experience for our customers. Please let us know if there’s anything further we can assist with in the meantime.
Best regards,
Arno Conti
The shoes are extremely well made
The shoes are extremely well made. Perfect fit, and the shipping time was also not bad at all. Very responsive customer service. I have already ordered another pair.
18. oktober 2024
Anmeldelse skrevet uten oppfordring
I ordered the Square Toe Dress Shoes…
I ordered the Square Toe Dress Shoes for Men and I was NOT disappointed. They’re high quality, handcrafted and the support team is so careful and are truly aware on how the after sale process is important with the client. They took the time to make sure there was no problem with my order and communication was ponctual, always found a way to make both ends meet, will definitely order other pairs!!
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Arno Conti
Dear Maxim Berthiaume,
We are very pleased to hear that our services have met your expectations. We sincerely thank you for your appreciation and support of our shoes. Your feedback is of great significance to us and greatly motivates us to further improve our service quality. We wish your business continued prosperity!
Best regards,
ARNO CONTI Services Team
I ordered a shoe for my wedding on the…
I ordered a shoe for my wedding on the 9th of September and I was told my order has been shipped. After so many back and forth I was told my order is. It in stock I should pick another one which I did and again it took a while and I missed using the product for my weeding . I have ask for the item link to be sent to me but no one is answering to my request . The aim of the order has been defeated.
I have asked for refund and still waiting tirelessly
9. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Arno Conti
Dear Omowale,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your order.
We responded to your email on October 9th, providing the return address and requesting that you return the item to us. Once we confirm receipt of the returned product, we will issue a full refund, as we honor a 30-day no-questions-asked return policy for all orders.
Please rest assured that we are committed to resolving this promptly, and we appreciate your patience in this matter.
Best regards,
Customer Support Team
Arno Conti
Support@arnoconti.com
missing items & bad quality
I ordered two pairs of shoes, they were dispatched and tracking details shared within a week. Two weeks later the delivery came, only one pair, and I get a text message saying sorry one pair is no longer available. This is now three weeks after ordering - and a different option will take another two weeks to arrive, and they won’t refund the difference until this happens. It’s a joke.
Also after one wear, the red soles are totally cracked. Not happy. Don’t buy.
20. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Arno Conti
Dear Antony,
Thank you for your feedback. We sincerely apologize for the issues you encountered with your order. As our shoes are handcrafted, occasional supply shortages can impact production. We are continuously working to improve our processes and enhance your customer experience.
Regarding our exchange policy, we typically do not charge customers for any price differences when exchanging for a higher-value item. If you exchange for a lower-value shoe, the refund will be calculated based on the actual amount you paid. Please refer to our email sent on September 24, which mentioned that once you receive all your shoes, you can contact us to process a refund for the $25 difference.
We also want to address the quality issue you mentioned with the shoe soles. We encourage you to reach out to us directly about this. We stand by our 30-day no-questions-asked full refund policy, and all our products come with a one-year warranty against manufacturing defects.
We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
The Arno Conti Team
Premium Shoes and Experience
I ordered the sophisticated leather penny loafers. They handcraft the shoes so it took around 2 weeks to complete. Shipping was quite fast as it was sent to my house within the week of completion. The overall quality of the shoe is high so I am quite pleased about that. I was also pleasantly surprised by the premium packaging and overall presentation. I was even given a thank you card with a 15% off code for my next order! For those looking for loafers or any shoe for the fall season I recommend Arnoconti for their broad catalogue and the quality of their workmanship. Thanks again.
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Arno Conti
Dear Ray Huerto,
We are very pleased to hear that our services have met your expectations. We sincerely thank you for your appreciation and support of our shoes. Your feedback is of great significance to us and greatly motivates us to further improve our service quality. We wish your business continued prosperity!
Best regards,
ARNO CONTI Services Team
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