Aritzia Anmeldelser 177

Worse customer service.

They supposedly delivered the package, and provided an image of a package in a different floor from the one of my building!! I attached the picture of my building and apartment and they still said they I should complain to the police for a stolen parcel?! If it wasn't even delivered to the right address!

I placed an order that went missing on April 3rd. I reported it right away and waited patiently for a resolution. After days of silence, I was told I wouldn’t be refunded or sent a replacement — even though I never received my package.

As a loyal customer, this is incredibly frustrating. I followed all their steps, and now I’m being told to report it to the police instead of the company taking responsibility for a lost package. I expected better from Aritzia, especially given how much I’ve trusted and supported the brand.

I hope they reconsider how they treat situations like this. It’s disappointing, and honestly, I’m rethinking shopping with them again.

Horrible expérience, je n'ai jamais reçu mon article. Je les ai contactés car le colis était marqué comme livré alors que je n'avais rien. J'ai lancé un litige via PayPal. Après un mois sans réponse de leur part, j'ai finalement un mail me disant qu'ils me rembourseraient. N'ayant pas la réponse de PayPal, je clôture le litige afin de ne pas créer de problème de double-remboursement. Et, suite à cela, changement de discours de Aritzia, ils refusent de me rembourser !!! Ce sont des escrocs de A à Z. À ce jour je n'ai toujours ni colis ni remboursement. FUYEZ !!!

Quality is complete shit the item is around 50£ and the tax is 50£ wtf is this?

Here's the thing if you're shopping in the UK and really want something from Aritzia: as long as you stick to a small order you shouldn't have to pay customs fees on orders under £135. Only order things you're pretty confident will fit you and don't bother with returns - resell instead. Final sale is non-refundable anyway (silly policy).

I ordered a contour bodysuit and it took about 2 weeks to arrive and tracking was available through DHL. Things were pretty straightforward and I love the item. I do think Aritzia absolutely need to be more transparent in their pricing, final sale items being nonrefundable, and customs. £10 shipping on all orders is too high (unless over £100) but then displaying the tax after you've gone through half the checkout process is especially annoying.

Aritzia should open a UK store or warehouse because the process is silly - but if you DO want to order something, it can go smoothly for small orders with no extra charges on the delivery end, as long as you follow these rules.

I returned an item in January and I still haven't received my credit. It's been challenging getting a hold of someone to speak with. When I do get a human on the line, it seems like they keep blowing me off in the kindest way. I will not do business with any company that I have to fight for the refund owe me. They acknowledge they owe it. This has gone on way too long.

Horrible Customer Service – Avoid at All Costs!

I have never experienced such a frustrating and disappointing shopping experience as I did with Aritzia. I placed an order expecting delivery within the promised 4-7 business days. It had been 11 days when I first emailed, and now 2 months later the item never arrived—completely useless for the trip I originally ordered it for.

Not only did Aritzia fail to deliver my order, but they also charged me customs fees upfront, only for FedEx to demand additional export taxes TWO MONTHS later for a package that never even showed up. To make matters worse, the tracking link didn’t work, so I had no way of even checking where my order was.

And customer service? Absolutely nonexistent. I reached out three times with no response. No update, no apology, just complete silence. This is beyond unacceptable.

Aritzia’s lack of accountability and basic customer service is appalling. If you’re considering ordering from them—don’t. They’ll take your money, leave you in the dark, and ignore you when things go wrong. Save yourself the hassle and shop elsewhere.

Paket wurde nicht angenommen , 3 Monate später immernoch keine Rückzahlung erhalten.
Paypal Problemfall wird eröffnet!
Support nur in Englisch und Französisch . War die Antwort auf die Beschwerde. Dann verkauft nichts an die Staaten deren Sprache ihr nicht sprechen könnt !
Verkaufshops gehen komischerweise in jeder Sprache
Danke für nichts !

Here’s a draft for your Google review:

I recently had an extremely disappointing experience with Aritzia. I purchased a Super Puff™ item that turned out to be of poor quality, and when I reached out regarding the issues, I was met with dismissive responses. Instead of taking responsibility for what is clearly a manufacturing defect, Aritzia expects me to pay extra fees for an exchange. As a customer, I should not have to bear the cost for a product that fails to meet basic quality standards. Their lack of accountability and poor customer service have left me feeling frustrated and disillusioned. I hope Aritzia improves both their product quality and customer care in the future.

I ordered a coat and it was delivered quickly however it was to the wrong address and I never received the coat. I called 3 times and received emails saying case closed but that was an error and no body replied to me. Very tricky to deal with. Staff always polite but not getting anywhere fast.

I ordered a hoodie that would be delivered in a month. The money immediately came out of my account. A week later the money was returned to my account. I ordered another hoodie in a different colour. Money came out of my account immediately. Same thing happened. The money was returned to my account a week later. I spoke to someone virtually at Aritzia, they told me the orders were canceled due to insufficient inventory.
Today, one of the sweatshirts arrived and the cost was taken out of my account. I was told the orders were cancelled. I was not prepared to have $90 taken out of my account today. As a result, 2 other payments bounced, resulting in charges for me. This seems like very bad business practice to suddenly take $90 out of a client's account after telling her the order was canceled. And also, there was no explanation emailed or given about the products I ordered not being available anymore. I've never experienced anything like this before. Spoke to a supervisor at Aritzia. She acknowledged they gave me the wrong information and said there was nothing she could do.

I ordered an item in small
Apparently they didn’t have that size so the item was cancelled the next day.
Unfortunately because I was using Afterpay, this has now cause so much stress because, 6 days later Afterpay still dont have notice that the order was cancelled.
If aritzia fixed their system, then people wouldn’t have to order items that they don’t have in stock!
Of course I’ve called multiple times and their customer service is useless and cannot help me get my money back.
The item is still showing as available on their website,
Ridiculous! Do better !

I bought a blouse that was never received, I spent weeks communicating this. I received a call that the stranger that received my package and was kind enough to call it in. Aritzia explained that since that package was delivered (even if it’s the wrong address) they cannot help me. They suggested that I meet up with the stranger who contacted them to get my package. This is dangerous and terrible advice.

Die Lieferung ging unfassbar schnell! Keine Versandkosten! Tolle Qualität!
ABER!!!!! ACHTUNG!!!! Rücksendung 45 Euro !!!! Und bei einem Warenwert über 150 Euro fällt Zoll an!!!!
Bei meinem Warenwert von Ca. 350 Euro belief sich der Zoll auf 104 Euro .... insgesamt eine teure Bestellung mit Lehrgeld in Höhe von 104 Euro. - Ein Hinweis von Aritzia auf der Homepage / bei der Bestellung wäre hilfreich gewesen!
Die Sachen sind toll - wir haben sie auf unserer New York Tour entdeckt - aber lieber vor Ort kaufen!!!

Horrible return policy for clothes that did not stand up to quality. Had a pair of jeans ($150) that were worn three times and the button popped off; Aritzia would not return or repair the jeans.

Bought a cashmere sweater ($180), and a sweatshirt, worn once, washed according to directions, and shrunk so much that I can’t wear anymore. Didn’t even try to return because I know Aritzia won’t do anything for me.

From now on, I’m shopping at Nordstrom and other retailers that stand behind their quality. What a shame for Aritzia because I have two daughters that love Aritzia and have spent thousands of dollars here, but because of Aritzia’s low-end return policy, I will not be spending my money here.

Worst customer service I have ever experienced. And they will not provide a refund for online sale merchandise that is incorrectly sized.

I spoke with one of Aritzia's concierges named Porcha, and she was extremely helpful. I'm from Australia and ordered my first Super Puff, but the sizing was a bit off. She assisted me with the exchange process and was very understanding of the challenges associated with international purchasing. All my other purchases fit perfectly. I'm looking forward to shopping with Aritzia more often.

I had a terrible experience with Aritzia’s customer service and return policy. First, the staff seemed uninterested in helping me get my Christmas purchase from my husband return., we kept the rest of the purchase, that was around $1000.
They were dismissive and unhelpful, making me feel like my concerns didn’t matter.

Second, their return policy is overly strict and not at all customer-friendly. I attempted to return an item that was unworn and still had tags, but because it was slightly outside their narrow return window, they refused to issue a refund and direct me to the online concierge.
After an hour chatting with them, I finally got a return authorization for the store to issue me a refund.
Guess what? They still didn’t want to do my refund, and accused me that the jacket was damage and worn, when never left the bag that i received as a present.
It felt like they cared more about their rigid rules and they target number and goals than retaining me or my family as a customer.

For a brand at this price point, I expected much better. This experience left me incredibly frustrated, and I will never again shop at Aritzia.
If you value good customer service and flexible policies, I’d suggest looking elsewhere.
Keep in mind, I’m in Luxury Retail Management at the same location as Aritzia South Park Mall, Charlotte, Nc.
They still didn’t care even just a little bit to do the right thing.
Worst shopping experience ever in my life.

Aritzia's policy is to bill you for your order.... then as the items ship out, they bill you AGAIN for every single item. Then within 5 business days "you should get a refund for the first full payment" says the agent I spoke with.

I was getting fraud alerts the day after I placed my order. I authorized a $1,500... not $3,000. How is that legal?

awful! bought two vests, one in gray and one in blue. the gray was perfect, the blue was nothing like the photos and looked to be a lower quality look alike. notified customer service and they said they couldn’t offer a refund or do anything about it. and i had to email them for an entire month. i attached photos for proof and yet they still did nothing to help with the situation. not only that, but i ordered a sweater online for in store pick up as a gift. however, the sweater wouldn’t arrive in time so i tried to cancel it. they don’t allow cancellations, so i waited for them to automatically cancel the order for me after it was ready in the store for three days. they would not cancel the order until i reminded them several times. i expected more from a company with prices as high as theirs, but i should have known based on the types of materials they use that they wouldn’t care about their customers. stay far away from them. they are doing anything to try and scam customers out of their hard earned money by using cheap look a likes and tactics to withhold payments.