In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Vis mer
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Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Vis mer
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Vis mer
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Informasjon om virksomheten
- Produsent
- Produsent av varmtvannsbeholdere
- Leverandør av varmtvannsbeholdere
- Leverandør av elektrisk utstyr
- Leverandør av varmeutstyr
- VVS-firma
Om Ariston UK
Skrevet av virksomheten
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktopplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannia
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Middels
2k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Whilst it has taken several weeks to…
Whilst it has taken several weeks to resolve, eventually my very technically difficult problem was fixed by the two engineers that arrived.
4. desember 2024
Svar fra Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Brilliant service
Arrived on time as promised. Very helpful and polite and explained everything as he went along. Problem solved, everything left tidy ….. happy customer
27. november 2024
Svar fra Ariston UK
Dear Mrs Wood, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
After abit of misunderstanding Ariston has put things right and they have sorted the issue with the invoice out. Thankyou Ariston for sorting the issue.
Bought a brand new Static which has the Ariston boiler fitted. Our gas engineer came to commission our boiler which serves hot water and radiators. This boiler is brand new never been used. We have warranty on the boiler. They noticed the water pipes leaking on start up so they couldn’t continue to commission it. They on our behalf contacted Ariston to attend to solve the leak. Ariston engineer said he couldn’t mend it due to the boiler needing emptying and refilling. As our sites water is now turned off until March 2025. He said he can’t mend it until March even though he had the replacement part in his van. Today they’ve sent us a call out fee of £99 which they say it’s a non warranty call out. Am I missing something here, why is a brand new boiler never used not under warranty. It’s not a leak on the water pipe into the van, it’s on the pipe work that was already on their boiler.
21. november 2024
Svar fra Ariston UK
Dear Tina, we thank you for yur comment. Customer Service's manager and is currently working on your case and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
boiler repair
Very quick response to my request for engineer to repair my faulty.Ariston clas net 38 boiler.Imust add this is the first time in over six years.
24. oktober 2024
Svar fra Ariston UK
Dear Mr Tompkins, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Desperate to avoid responsibility
Engineer claimed our installation paperwork was lying (although he hadn't seen it) and that the magnaclean hadn't been emptied cleaned during the previous 2 services (again claiming paperwork confirming it had been was wrong, although he didn't open to look himself to see if it were clean).
Very eager to blame anyone else for the issue and repeatedly said it wasn't a boiler fault.
All installation requirements were followed and documented, all services since were also on spec and documented but still the boiler failed after only 2.5 years. Invoice from boiler co but no written info on why they were charging us/what the issue was officially recorded as etc, only a bill.
No email receive details asking for the reasons several times. Only response to this issue was here, and inaccurate.
2. desember 2024
Svar fra Ariston UK
Dear Customer, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the plate heat exchanger was blocked with debris. Our service partner removed and cleaned the part, he also advised to get system cleaned.
As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
The above information was also sent by email when the intervention was requested.
Kindest regards,
The Ariston UK Customer Relations Team
Reacted positively to my problem
Reacted positively to my problem, and solved it in acceptable time.
28. november 2024
Svar fra Ariston UK
Dear Christopher, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Pompa di calore…
Vorerei ringraziare pubblicamente la Ariston per avermi sostituito la pompa di calore malgrado la garanzia fosse finita. C'era stata una piccola perdita di gas quando era in garanzia e in quel momento abbiamo aggiunto gas perchè non conoscevamo il motiva di tale perdita. A distanza di 3 anni il gas era nuovamente fuoriuscito per cui la Ariston ha deciso di sostituire la pompa di calore. Grazie.
2. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Franco, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us. Even if in this case, we believe, you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/
Kindest regards,
The Ariston UK Customer Relations Team
Issue resolved
There was an inital mishap in scheduling due to some issue in the articulation between the UK call centre and their Irish support team, which led to a delay in getting an Ariston technitian to look at our boiler. Once that hurdle was overcome, I was very pleased with the friendly treatment throughout the process and the knowledgeble handling of the issue.
28. november 2024
Svar fra Ariston UK
Dear Ivan, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs. However we confirm that the case has been internally escalated and the Customer Service's manager is currently working on your case. We will provide an update at the soonest.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Excellent service
Quickly organised a callout. Efficient and resolved quickly resolved problem.
28. november 2024
Svar fra Ariston UK
Dear Jelo, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
the reason gave only two stars is the…
the reason gave only two stars is the time it took for the engineer to arrive. My boiler went faulty on monday evening so i phoned customer services but they had finished for the day, soon Tuesday morning i phoned again and was told a service provider will phone me.i got the call on wednesday afternoon and was told there was no engineers in my area (north manchester), and the soonest they can get someone over from north wales was monday 11 am.
the engineer came over and we had hot water within a half hour with was great so my beef isn't with the engineer who was very good, its with ariston for the amount of time it took to resolve a small fault.
maybe they should have more engineers.
2. desember 2024
Svar fra Ariston UK
Dear Mr Bingham, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs. In addiction to that unfortunately not all the service partners are available on week ends.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Arrived on time and installed the part…
Arrived on time and installed the part quickly. Excellent customer service
25. november 2024
Svar fra Ariston UK
Dear Simon, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Uk contactable office
Uk contactable office, unable to fully understand the spoken language.
16. november 2024
Svar fra Ariston UK
Dear Christopher, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
called customer services 5 times before…
called customer services 5 times before an engineer was dispatched to the house to attend the boiler.
total time from initial warranty call to an engineer calling was 2 weeks.
28. november 2024
Svar fra Ariston UK
Dear Sarah, we apologize for the delay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Came first time said nothing wrong 5…
Came first time said nothing wrong 5 days no heat it worked then stopped working again another 5 days no heat wea are 75 and 83 came yesterday and found what was wrong why was it not found first time I paid 99 the last time but won't be paying it this time he said it hasn't been serviced properly my man has been doing my services for 10 years with no problem
28. november 2024
Svar fra Ariston UK
Dear Christine, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the boiler was locking out on ignition failure, he found the condenser Tara blocked at the top and also the rubber hose going to main hexchange. The engineer cleared the blockage and the boiler is now working. Has explained by our Service Partner this was caused by a poor servicing. As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system, or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
Kindest regards,
The Ariston UK Customer Relations Team
Defective boiler under warranty
The repair took a very long time.But I appreciate that they came and tried to solve it.
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Mihaela, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Svar fra Ariston UK
Dear Mark, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Engineer appeared to know what he was…
Engineer appeared to know what he was doing.hopefully now the problem is sorted.
27. november 2024
Svar fra Ariston UK
Dear Pat, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
no problems with Ariston,very easy and…
no problems with Ariston,very easy and quick, sub contract enginneer has a vendetta against previouce cotractor that installed our boiler,always looking for installation faults,to stop him working on it,still have faults after last visit.
20. november 2024
Svar fra Ariston UK
Dear Irene, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Maintenance Technician
Very difficult dealing with people on the help line for warranty. Engineer who came was brilliant however you don't allow the Engineers to carry spare parts and our boiler could have been fixed on the first visit by the Engineer.
27. november 2024
Svar fra Ariston UK
Dear Customer, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss further on this matter, we remain available on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Svar fra Ariston UK
Dear Darren, thank you for taking the time to make this review, we are sorry you are not satisfied of our service. As per our engineers report the system was losing pressure, he informed you that couldn't find leaks on boiler and suspects that the leak is on the pipe work.
As per paragraph 18 of our warranty terms and conditions: "In the event that the fault is not caused by a manufacturing defect, or alternatively if the fault is due to system (such as this case), or installation error or because the system requires cleansing, then our engineer will advise you of this on the day and you will be charged an inspection fee for the non-warranty visit."
Kindest regards,
The Ariston UK Customer Relations Team
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