In France bought a heat pump boiler which costs 1800 euros. The electronic card failed after 9 months. Ariston refused to even replace the part as they say the installer didn't fit the required anti-c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... Vis mer
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Customer after care is not good. We were missing parts and tried asking a question. They replied asking for serial number. I sent photos of it. I also sent pictures of products. Heard nothing, I had t... Vis mer
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Prompt & pleasant receptionist when made the call. Appointment arranged promptly with an engineer to visit & attend at a convenient time. Pleasant & knowledgeable engineer provided sincere servic... Vis mer
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Informasjon om virksomheten
- Produsent
- Produsent av varmtvannsbeholdere
- Leverandør av varmtvannsbeholdere
- Leverandør av elektrisk utstyr
- Leverandør av varmeutstyr
- VVS-firma
Om Ariston UK
Skrevet av virksomheten
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktopplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannia
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,5
Middels
2k anmeldelser
Har svart på 87 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
An excellent job completed.
The engineer came when planned. He was polite and extremely thorough. We have been extremely pleased with the service.
11. desember 2024
Svar fra Ariston UK
Dear Richard, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear Lisa, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
What a dreadful after sales service
What a dreadful after sales service, i wouldn't buy a box of matches off this company.
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ariston UK
Dear Harold,
we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
We would like to investigate this further, please send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
MP2137 Knaphill Junior School HTG Distr
We contacted you regarding a suspected warranty claim on behalf of a school, which had no heating. There was no urgency to resolve the issue just send out emails. Finally sent an engineer that couldn't identify the problem and ordered parts which we are still waiting on. No date for when parts will be available, when the engineer will attend, let alone a fix!
16. desember 2024
Svar fra Ariston UK
Dear Martin,
we thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service. We are constanlty monitoring on your case after sending across an urge for the engineer to contact you soon to arrange a visit.
Kind regards,
The Ariston UK Team
Svar fra Ariston UK
Dear Alison, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The response to our call was…
The response to our call was brilliant,an engineer came the next day and fixed the problem.
6. desember 2024
Svar fra Ariston UK
Dear Karen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
4 stars reflects Nuzrat Jabar
Only not giving 5stars because of the initial experience.
The 4stars only reflects the service from Nuzrat Jabar a senior manager at Ariston who took hold of my matter after 5weeks of no progress and swiftly dealt with the partner engineers, parts etc to resolve the matter within a few days. Thank you so much Nuzrat you dealt with this superbly and it's only due to your efforts and resolution I've given 4stars.
Otherwise I would be giving this 0stars.
5. desember 2024
Svar fra Ariston UK
Dear Mr Ullah, we deeply apologize for the dalay with the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Couldn't be better!
The necessary repair was reported by the servicing engineer on Monday morning and the part was replaced on Wednesday afternoon.
Every stage from phoning Ariston to completing the job was handled efficiently and courteously. Well done!
12. desember 2024
Svar fra Ariston UK
Dear Mr Parkinson, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A very fast and efficient service
A very fast and efficient service, given the fact I had no heating.
12. desember 2024
Svar fra Ariston UK
Dear Mrs Roche, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Not impressed with the helpline...
my husband rang to say that our boiler had stopped working after we had a local guy out who told us it would be a warranty job, the weather was very cold and we had no heating or hot water, he phoned at 11.50am on Monday and was told they would put it though as an emergency. The local company that you use did not get the email till late Monday evening by which time all the engineers had been allocated the jobs for the next day.
The engineer arrived on Wednesday morning and it took him about 15 minutes to fix the boiler, well done to the engineer shame we can't say the same about the person who took the original call for help.
11. desember 2024
Svar fra Ariston UK
Dear Mr&Mrs Robins, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Mended and up n running.
4. desember 2024
Svar fra Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The engineer always pleasant and fixed…
The engineer always pleasant and fixed the problem with my boiler quickly. Would recommend.
19. november 2024
Svar fra Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Top class service from Ariston
Contacted Ariston, they were very helpful from the start, booked me an appointment which was fine. Then received a call from the engineers to arrange a time and date. All arranged but then I had to change it which wasn’t a problem. The engineer arrived and was very friendly and helpful, sorted the issue in super quick time. Highly recommended
10. desember 2024
Svar fra Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue solved quickly
2. desember 2024
Svar fra Ariston UK
Dear Tony, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Svar fra Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue diagnosed quickly
Issue diagnosed quickly, part ordered and on visit to fix the part it was done expertly even picking up the fact that the air balloon inside the expansion tank had collapsed.
6. desember 2024
Svar fra Ariston UK
Dear Graham, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The technician was friendly and…
The technician was friendly and helpful. We had a leaking problem which was not resolved with the first valve replacement so they had to get more replacements as the boiler started leaking 5 days later. There was a delay in getting the rest of the parts in which the leak got worse but after a call informing them it was done quickly. thank you Andy.
22. november 2024
Svar fra Ariston UK
Dear Derek, we apologize for the delay with the repair. Unluckily not all the parts are immediately available in stock and our service partners sometimes need to order them. This can extend the timeline of the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards,
The Ariston UK Team
Second visit to fix the leak from our…
Second visit to fix the leak from our boiler was no more successful than the first.
The engineer told us that he has ordered some parts, but we do not know when these will arrive.
6. desember 2024
Svar fra Ariston UK
Dear Andrew,
as per our records the boiler has been repared successfully, and was lefted
operational by our service partner after the last visit. If you are still experiencing issues please feel free to contact our Customer Service at 03332408777
KIndest Regards
Ariston Customer Relations Team.
No boiler breakdown over at weekends?
Very courteous staff who promptly arranged for an engineer ro contact me, once I got in touch with someone at Ariston, but not being open til Monday after 6pm on a Friday and with no emergency number for breakdowns meant that they couldn't be contacted and nothing done over the weekend, until Monday morning!
30. november 2024
Svar fra Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Good
Very affable informative engineer.Turned up on time.Didn’t have to wait for an appointment
28. november 2024
Svar fra Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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