Arrived quickly, well packaged. Excellent customer service. Snails and Mussell are still alive in my pond. Happy with my purchase. Thank you.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The quality of plants is second to none. The plants I have received from this company arrived very speedily and were in first class condition. Definitely recommend getting all your aquatic needs from... Vis mer
Excellent delivery service very good quality plants and a good size not like some. Packed extremely well and a good price. Plenty of information on the website about the plants which really helps. Wou... Vis mer
A fabulous range of plants on the website. I got 5 ‘grasses’ for the front of my new Fluval Roma 200 (just to try out as I am new to the hobby), and they arrived beautifully packaged, excellent qualit... Vis mer
Informasjon om virksomheten
- Akvariebutikk
- også i
- Akvarium
- Forhandler av damfisk
- Forhandler av tropiske fisker
- Gartnerigrossist
- Planteutstillingsbutikk
Om Aqua Essentials
Skrevet av virksomheten
potted plants
mixed boxes
tissue culture
delivery
contact us
Who are Aqua Essentials?Aqua Essentials deliver the finest aquarium plants across the UK in record time. All plants are in stock and ready to ship on a Monday to Friday basis and if you order before 4pm, we'll dispatch the same working day. If you choose the express delivery service, your order will most likely arrive the next day too :)
What's the benefit for you?
The benefit for you is no waiting around with a 1 hour delivery time slot but more importantly, the aquarium plants arrive in a super fresh condition with zero deterioration.
How environmentally friendly are you?
We use 100% recyclable packaging for each and every order and a carbon-neutral courier means our impact on the environment is minimal. Plants are now are wrapped in a new type of packaging that is not only better for them but their packaging can be kerbside recycled (unlike bubble wrap which was previously used and ended up in landfill).
What about contacting you?
Our customer support is available over the phone, email or live chat where we can assist and resolve any issues.
Any other benefits offered?
Richard offers free tips and advice via email at no extra cost to anyone who wants to learn and improve their aquascaping efforts. The emails are drip-fed just at the right time so advice on algae issues, water changes, fertilisers, lighting etc arrives just when you need it.
Ultimately we're here to support you on this journey and believe in honesty and trust which is another reason we use Trustpilot for our marketing message.
Kontaktopplysninger
Unit 7, Creedy Vale Down End, Lords Meadow Industrial Estate, , EX17 1HN, Crediton, Storbritannia
- 01363 774787
- info@aquaessentials.co.uk
- aquaessentials.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great healthy plant delivered quickly…
Great healthy plant delivered quickly and in great condition
Absolutely brilliant
Not only are the plants of great quality and a really good size, but the staff are great too. They gave me a call as they weren't happy with one of the bulbs with leaves I ordered and, instead of sending it anyway, they offered me other options. They clearly take pride in their plants and want their customers to receive the best
Amazing
2nd time buying , Great stunning plants and do really well in the tank. And normally great size plants with good cover.
Have nothing bad to say about this…
Have nothing bad to say about this company, delivery service is excellent, all plants arrived within 2days and in perfect condition I will certainly be purchasing more from them
Ordered spiderwood
Ordered spiderwood, rocks, and a plant bundle for our 100L tank. Everything arrived in great condition, no snails at all. Took your advice on the fertiliser too the aquarium looks brilliant now. Thanks for the helpful support.
Amazing customer service. Would recommend to anyone.
Have shopped at aqua essentials a few times with no troubles. When purchasing a co2 system a singular part wasnt functioning properly. I emailed and within 3 days a replacement solenoid arrived at my door with complementary components for the hassle. Very pleased with the service and would recommend to anyone in the aquarium hobby.
Lovely Healthy Plants
Nice clear website, easy to find plants and a good description to help know how difficult each plant will be to keep. They seem to sell out quickly too which is good to see because you know the plants are fresh, not old been waiting around. I'm still novice so went for some 'easy' plants. They arrived quickly and were very healthy, not straggly. I kept mine in a bucket of original tank water with fertiliser for a few days and found no unwanted hitchhikers. Just ordered some more so we'll see how they go. I just have to keep them all alive now. Overall great plants, great service.
Mixed Results
Perhaps it's my lack of fishkeeping skills or my fish but my experience has been mixed and the plants have introduced snails that I am finding different to eradicate. My Crypt Spiralis Red is doing OK, but my Spiralis Tiger and Ustriana have hardly grown. Is it because I only dose with liquid CO2?
Fantastic Aquatic Company
We have ordered spiderwood rocks and a plant bundle for 100L tank - the plants were in wonderful condition and snail free and following your advice we also ordered the plant fertiliser our tank look amazing - thanks for the helpful tips
Steve Cole
Unwanted Christmas present
Ordered something as a Christmas present. Unfortunately it was no good but they would only give store credit and not a refund as I could not return within 2 weeks. Most companies allow a little extra time to return over Christmas as you don’t want to leave buying presents until last minute. Store credit not much good when you don’t have fish tanks yourself..
Timeline of events:
Ordered - 9th December
Received - 11th December.
Requested refund via website as advised - 25/12 (14 days from receipt and as soon as I knew it was no good).
Received response from Aqua Essentials - 30/12 if I had received an earlier response could have posted before I went on holiday
I advised on 30/12 that I had gone on holiday and would not be back until 6th January. I was advised that this was not a problem. At no time was I told it would be a store credit.
Goods Returned - 7th January
Goods Received by Aqua Essentials- 8th January.

Svar fra Aqua Essentials
This is how you deliver amazing service.
Some plants ordered out of stock but still showing on website as available. Aquaessentials offered to delay or cancelled order however when advised that rescape was planned for that coming weekend, and this would wreck it, amazing customer service became apparent.
After giving them a brief, Aquaessentials substituted a number of items that were wholly suitable and in some cases more expensive without any extra charge. Items arrived next day as originally promised, and excellent quality in terms of plant health and secure packaging.
Have used multiple times but this time was flawless. Amazing service at 3:30pm on a Friday.
High quality plants and helpful advice
Aqua Essentials is my “go to”
Aqua Essentials is my “go to” for aquarium plants. I’ve shopped with them several times and yes, they’re a bit pricey vs local stores BUT the variety is great, the quality top notch and the service is superb. I’d definitely recommend them to anyone who’s interested in learning more about aquatic plants. They are also on hand for tips, help and guidance when needed. Recommended to new and experienced hobbyists.
Very well looked after fish
Very well looked after fish! kept me updated with delivery thank you very much.
Always great plants received all ways…
Always great plants received all ways healthy plants and all packed really well.
Excellent quality and choice
This was first visit to Aqua Essentials and I was amazed to discover the range of plants on offer. The information available on site is very comprehensive and made choosing plants very easy. Plants arrived in great condition and have really established well in the 2 weeks since planting. Very pleased.
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