Contacted me 8 times on Sunday No messages I pressed 2 each time to cease contact. But too no avai!. Tried to fine complaints No luck Every contact form I started - I was asked too imp persona... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... Vis mer
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... Vis mer
Selskapet har svart
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... Vis mer
Informasjon om virksomheten
Om aql
Skrevet av virksomheten
At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Kontaktopplysninger
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, Storbritannia
- 0113 320 3040
- support@uk.aql.com
- aql.com
Report a Suspicious or Fraudulent Number
3,2
Middels
99 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra aql
Hi Michael,
Thank you for your positive review - it's great to hear our fax service has done what you needed it to do.
Svar fra aql
Hi Marcus,
Thank you for your positive review. It's great to hear you've enjoyed our prompt service over the phone!
Could never get it working
Setup a number and put £5 of credit but couldn't get it working so went elsewhere. The portal is tragic, and whilst you'll easily find how to buy credit, a tariff is nowhere to be found. I did request a refund but it never happened. You'd think they'd be more selective when sending out invitations to review.
No ticket number was provided, I was only interested in retail tariffs and yes, any money you give them in non-refundable even if it doesn't work.
9. januar 2025
Svar fra aql
Hi Richard,
I’m sorry to hear about the issues you faced trying to use our services. At aql we do our best to provide a seamless experience, but it seems we were not able to provide the service you required in this instance.
Looking at the ticket number you provided, I’ve been able to see that you couldn’t find tariff information as you were seeking wholesale pricing and services, which is not something the portal caters to. If you have other suggestions or complaints about your experience using the portal, please let us know - customer feedback is extremely valuable in allowing us to improve our services.
In terms of providing a refund, our terms of service do state that credit purchases are non-refundable. I understand this may be disappointing and should you wish to use the credit, please get in touch with our support team who will be happy to help you get the number working.
Easy to use regarding topping up txts
Easy to use regarding topping up txts. But would prefer price to be 50% less!!
17. desember 2024
Svar fra aql
Hi George,
We’re glad to hear that you find our messaging service easy to use!
We understand how much value customers place on affordability, and do our best to offer a pricing structure that provides the best possible service at a sustainable price. We appreciate your input and will take your comments into account. Feel free to get in touch if you have other comments and suggestions.
Svar fra aql
Hi Daniel,
Thank you for your kind review. We're happy to hear that you've found our support and service to meet your requirements!
AQL's awesome hackathon in Leeds
I participated in AQL's hackathon in Leeds and I particularly enjoyed it. Ahead of the hackathon, all the docs, notes, code repositories, etc where sent ahead of time. You were told exactly how your system should be setup so that you hit the ground running once your arrive (you wouldn't be bogged down with setup trivia at the venue).
The expectations from the Hackathon's where very clear, the tasks and how to go about them was also well explained.
They also had Staff on ground to help folks who might have issues either understanding or implementing the tasks.
The success criteria was also quite clear leading up to how the winners in the hackathon emerged.
In an LLM first world now, I really liked how forward thinking they were to include some of that into the hackathon.
Generally I think the hackathon was beautifully organised and well thought through.
One place of improvement I'll recommend is that the Hackathon woulld solve novel issues that have not been already solved in either the IOT, energy or environment space... whilst the Hackathon may not provide enough time to solve the issue... it might be the foundation of Open Source Software contribution for most of the attendees.
29. april 2024
Svar fra aql
Hi King,
We're thrilled to hear how much you enjoyed the hackathon we held! Thank you for leaving such a considered and thought out review, it's always great to hear about the positive impacts our events have on attendees.
Excellent Expertise and Seamless Solutions
We recently worked with aql to develop a platform for our remote unit, which required expert software solutions to enable precise control over its functions both remotely and nearby. From the very beginning, the team at aql demonstrated exceptional expertise and a thorough understanding of our unique requirements.
Their platform has significantly streamlined our operations, ensuring smooth control and reliable performance. The communication throughout the process was outstanding, and they were quick to address any questions or adjustments we needed along the way.
If you’re looking for a software company that combines technical know-how with a customer-centric approach, I highly recommend aql.
30. november 2024
Svar fra aql
Hi Carole,
Thank you for letting us know that aql's professional knowledge, service and talent has helped you to develop your platform. We strive to provide the best possible service and are glad that you have had a positive experience with us.
Super helpful
Super helpful.
Super friendly.
Super service.
12. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra aql
Hi Frank,
We're so happy to hear you've had such a positive experience with aql. We hope you continue to find our service friendly and helpful!
AQL hackathon series
The team are first class and the technology and materials equally impressive!
18. desember 2024
Svar fra aql
Hi Mark,
We're happy to hear you've enjoyed working with our team and have had a positive experience of the hackathons we have held! We look forward to seeing you at future events.
Svar fra aql
Hi Mark,
We're glad to hear that your experiences with aql have been effective and efficient. Thank you for your positive review!
Support team are always helpful
Support team are always helpful. Easy to use SMSs. Simple payment process.
28. november 2024
Svar fra aql
Hi Ka,
Thank you for your positive review. We're really pleased to hear you find our messaging service easy to use and that payment has been smooth and simple.
Lovely polite helpful staff and the…
Lovely polite helpful staff and the place is immaculate through out
12. desember 2024
Svar fra aql
Hi Richard,
Thanks for the kind words. It's great to hear that you find us to be polite and friendly. We look forward to your continued support.
Fully recommend
aql is a highly professional company; queries are answered quickly and efficiently. Support staff are knowledgeable and focus on actually resolving customer issues, rather than simply closing tickets. Very refreshing attitude.
13. april 2024
Svar fra aql
Hi S Roberts,
Thank you for your kind review. We're glad you have found our services to be efficient and professional and that you've had a positive experience with our support staff. We look forward to your continued support!
easy web accounting service
reminders when low credit and web purchase of credits straight forward
13. desember 2023
Svar fra aql
Hi Scotspecs,
We're thrilled to hear you find using our services straight forward and easy. We look forward to your continued custom.
Thanks
Svar fra aql
Hi Mr Hughes,
Thank you for your positive review! We're really glad to hear you found working with us excellent and will do our best to ensure you remain as happy with our services going forward.
Extremely High Standards
From the first meeting, the team at AQL was extremely helpful, guiding me through everything—from the initial agreements and facility tours to the onboarding process. Unfortunately, I had to recently dismantle our installation due to IT restructuring, but I couldn’t recommend this data centre more highly. The setup at Salem Church is world-class, and the security measures are exceptionally reassuring.
14. desember 2023
Svar fra aql
Hi Andy,
Thank you for your kind review. We're glad to hear you found working with us to be such a positive experience. We very much hope to see you return as a customer again in the future.
So easy to buy credit
So easy to buy credit, distribute between branches. Getting notifications on time. Excellent customer services.
9. desember 2024
Svar fra aql
Hi Suzal,
Thank you for your kind review. We're really glad to hear you've found buying and distributing credit with aql easy and are happy you've found our customer service to be great.
Reliable
In all of my dealings so far the service has been reliable with no issues.
Put simply, it has worked
13. desember 2024
Svar fra aql
Hi Ian,
We're glad to hear you've found our services reliable and that everything has worked well for you. Don't hesitate to reach out if you need assistance with anything in the future.
Thank you
Svar fra aql
Hi there,
Thank you for your kind review. We are really glad you've found our services efficient and helpful and hope you continue to enjoy working with aql
Svar fra aql
Hi Ian,
We're really glad to hear that you are enjoying using aql's services and that you are satisfied with our offerings.
Thank you for the kind review
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.