Apricoat Anmeldelser 1 048

Apricoat is scamming clients
I purchased a backpack from them in September of 2023
Not only I did not get my backpack up until this day 7 months later... they also stopped responding to emails.

Great coat, love the design, colors, all the pockets, and it's waterproof...I've test it more than once. One of best coats I've ever owned. Just got one for my father as well.

Once again the worst delivery service. I am still waiting for delivery of item. Item eas cleared by Australian Customs on 13th April
I am.yet to receive further updates.
Point to mention I received a refund for last item.I will never purchase again

March 29 - ordered two jackets and paid $15 express shipping to get them before vacation
April 3 - no jackets, credit card was charged, order status was "order received". Sent an email to customer service to ask the status of the order and that as a minimum, at this point in time I should be refunded the express shipping
April 3 - received an email that my email was received and will be answered within the next 1-2 business days
April 8 - sent another email to customer service - past the 1-2 days promised, charge still on my credit card, and still no jackets. no response
April 13 jackets were delivered - no comments, no credit for expedited delivery that took two weeks

Never received my Urbn backpack. Ordered and paid for it last Fall, but never arrived. After having already been on several trips while waiting for it, I finally bought a different backpack from Stormtech instead, for significantly less money.

Products are exceptional. Customer service in respect to order fulfillment and shipping notification is below average. I ordered my items 5 business days ago and still have not received notice of order being shipped.

Ordered jacket never received it, and they don’t answer the phone or email back stay away!

It's been almost 2 weeks and I still haven't received my order. However, I have been asked to review the missing items twice.

I was looking for a jacket for my husband. The selection was great. They had the size I needed and it was even on sale!

Love my new jacket and the detail you threw in as a compliment for being late delivering.

You first need to deliver the product before I can review it.

Love the products. However, I’ve ordered 3 backpacks, a shirt and adventure pants that I still haven’t received. So hoping the email and this review will spark some interest. Oh yes, I’ve paid for all of them…so that’s fun. :(

No way to view the status of my order, no answer to my emails

I never received my item and cannot connect with suctomer (typo...or is it?) service via email or phone.

It was easy to buy but I haven’t received shipping/tracking information or the jacket. I’ve sent an inquiry-no response😡😡

Placed an order for 2 of their jackets as Christmas gifts on Nov 24th. Within a week I received notification that product was shipped and was given a tracking number. Every week I would seek a update. Missed Christmas, missed new Years. Asking for a phone call and never received one but emails saying that they were working on it. Forgot that I received an email asking me to review the product that I have not received.

I ordered one of the Adventure jackets and one of the Adventure trousers back in August 2023. They took a little time to arrive to the UK from the USA, but I really liked both, but in particular the trousers, of which I ordered two more pairs in November 2023. So far I have not received this second order, despite the money having been taken nearly three months ago.

Apricoat have a support contact email address on their website and when emailed, you get back an automatic reply stating that they will be in touch within 24-48 hours. That does not seem to happen, which is not impressive. I'm hoping that by posting here, I will get a more helpful response from Apricoat, and if so, will update my rating.

Update: I've now had a response from Apricoat and they have initiated a refund. It seems that there is an issue with stocking their European distribution centre and, while they are working on a solution, they don't know how long that will take.

The products are great! Great prices and great deals!