Picked car up at Auckland Airport was warned the there may be a problem with the accelerator as oeople said it was a bit jerky seemed ok said I was traveling to Tauranga was told they had a deposit... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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The car had starting issues later in the evening after picking it up from Queenstown airport. We didn't have time to go back immediately until the 3rd day, but we did call them to let them know. In o... Vis mer
Used this company on recommendation. Booked on line from UK pickup Christchurch drop off Picton after 10 days. Pick up another car in Wellington city centre drop off Auckland airport. Pick up Melbourn... Vis mer
Incredible Bad service at Greymouth railway station office..we asked to book a vechile on Tuesday at the office but was told you can only book a 7 day hire vechile... Holidays finish this Sunday which... Vis mer
2,8
Middels
65 anmeldelser
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worst experience
We used the nelson airport branch and they were terrible. The car we rented didn't have a full tank (about 150km was run on it when we bought it up they promised a refund and when we asked again told us it wasn't policy). Was told to wait as there was another drop off due (wife was trying to check in with 3 little kids by herself). We complained via the webpage and the excuses were appalling refusing to accept we were at fault and basically implied we were liars. DO NOT USE THIS COMPANY!
22. februar 2017
Anmeldelse skrevet uten oppfordring
Bad customer service, bad car
We found some important issues in the car we hire, some of them security related:
- the breaker were either worn-out or improper adjusted
- some of the wheels were close to their ending life
- the speed meter was wrong for almost 10 km/hrs (we could prove it using an app in our mobiles)
- the swipers didn't clean
- kids seat boosters were uncomfortable
- the car alarm didn't work
- the car had lots of dents, scratches, hits, chips. These made the car look bad
- the CUSTOMER SERVICE in Christchurch was terrible, rude attitude by miss Ivy Ding (who didn't want to tell us her name)
I don't recommend this company at all.
18. januar 2017
Anmeldelse skrevet uten oppfordring
Poor Car Service, Rude Staff, Overall Terrible Company
Shuttle Bus to the airport took 25 minutes rather than the said 5-10 minutes on the website. When asked about the unacceptably long times for the Shuttle Bus, one of the staff rudely told us that this service was merely a "courtesy" and we could always take another car to the airport if we weren't satisfied with the company. Of course, this was omitted from the website, otherwise this company would never get any customers willing to have a responsible, punctual company assisting them. Rental car was also very dirty and old, unsuitable for the price payed. Overall, extremely appalling standards of service and attitudes of staff.
10. januar 2016
Anmeldelse skrevet uten oppfordring
Not worth it and appears there are made up reviews
I wanted a cheap but good car rental for Wellington New Zealand. Had a quick search and found Apex Car Rental (also known as About New Zealand Rental Cars and Roadtrip Rentals). The price seemed ok, booking was easy, and transfer from the airport to the nearby office was quick. When I got to the office the car we were getting was almost older than I am. Now I don't mind having an older reliable car but I expect the price to match and it didn't. Then I find out that as I don't have a credit card, only a debit visa card they want to take a $2000 bond! Which guarantees them another $15 a day to reduce the excess and bond. (Friends paid only a little more each day with Budget and had a new Holden).
The car was reliable but there was a shake in the steering wheel at higher speeds, the windscreen wipers had seen better days and there was something rolling around the speedometer each time we turned.
Since coming back I have looked on their website and seen all the good reviews on Tripadvisor and apparently on Trustpilot but after looking at both sites I could not find them. Am I looking in the wrong place or are they making up the good reviews themselves?
2. november 2014
Anmeldelse skrevet uten oppfordring
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